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November 2023 by Nate Wild
Lufkin Auto Mart in Texas is the worst place to ever buy a car they sold us a Lincoln Navigator that had a broken air suspension a parasitic draw and the air compressor was wired directly to the battery so it drained our battery every night overnight until I finally figured out what the problem was they started our warranty the day we came in there not the day we picked it up and they're trying to tell me that they can't help with anything so we are returning the vehicle and if anyone buys from there they will tell you you have a 7-Day warranty what they won't tell you is you have a 31 day warranty to return the car and get your money back that you have put in towards the vehicle they tell you you only have 7 days to exchange the vehicle you have 31 days to get your money back don't let these crooked people sell you a terrible vehicle cuz that's all they have
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November 2023 by Doris Cooper
Well all of the staff that attended me on 9/28/23 were very professional and very nice and as I sat there waiting on my approval they attended me in the best way so I would just like to say thank you car.mart for allowing me to get a vehicle and for the staff for being so friendly.
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November 2023 by Gypsy Davis
All staff was very friendly, helpful, respectful, and worked magic for my family! Love our new car!
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September 2023 by A take On us
Ez was my sales representative, just let me feel out what car was best for me. Very patient interactive and a pleasure to do business with. She went the extra mile to do what Car mart ask of her to do sell car and make customer happy!
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September 2023 by Shatari Blackshire
I went to car-mart years again around 2018 or 2019 . Brought a 2010 Ford Fusion. I had warranty on the car at 1st . Then they told me my warranty was about to expire after the fact I told them about my vehicle messing up . My vehicle was giving me problems and I was trying to get someone to help me and they acted as if they couldn't help . so I gave my vehicle up because I was paying a note but nobody didn't want to help fix my car . Now they put this on my credit as a repo so I'm writing this review to warn anyone not to go here . ALL CARS ARE LEMONS. And I hate to even make a bad review but I would rather say someone else this pain in the but .
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August 2023 by Katelene
They don't deserve even one star. I bought a van from them, that had to go into the shop not even a month after l bought it. They had my van for a week and a half, and they said they fixed it, l had it back for two days, then it broke down completely on me. I called carmart, and asked to speak to the manager, l was told that he was on vacation.I then asked if they could loan me a vehicle, and they told me no. I said what can yall do for me then, since yall expect me to pay for this vehicle, l can't get to work. The guy told me they couldn't do anything to help me.
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August 2023 by Lori Slaughter
The customer handling from the start to finishes was amazing. Answered all questions throughly and homeat. Loved the processes of purchasing with them and love my new car.
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August 2023 by Christian Gavette
Esmeralda and John are amazing!!! Definently would reccomend this place!
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July 2023 by Tadesha Rigsby
EZ made my car buying experience pleasant she had me in and out in an hour.
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July 2023 by Ebony
Updated review: Still the worst place to buy a car. They barely put gas in the car because if you drive so many miles the check engine light will appear and they dont want you asking questions about that. I am already having issues 3 months of having it and of course they don't do anything to assist. Once you sign the paperwork they don't care and you are pretty much stuck with a bad car.
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July 2023 by Catherine Frazier
John was the absolute best person to go to for any of your needs. He took very good care of us. Even though my two daughters acted crazy to threaten him. Just kidding. John made their day. Highly recommend anybody to go to him for all their car/truck needs. Thankyou so much for everything you have done to get us into a car.
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June 2023 by Gabie Kirk
What a wonderful experience my husband and I had today. Esmerelda was so helpful and friendly. We will definitely be referring all our friends and family to yall! Thank you
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May 2023 by Marissa Moore
Melissa did an amazing job at helping my sister get into an amazing car! She worked her tail off to get to us as fast and efficiently as she could! She is the best!! ?
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May 2023 by Willie Woods
The Car-Mart of Lufkin staff is a WONDERFUL STAFF under the Leadership of a Great General Manager Mr. Rodriguez…… My salesman Pastor John was amazing and Ms Sharon my closing lady was simply professional and kind and made sure I understood all of the terms and conditions…… When dealing with such a staff it makes you want to spend more money with them….. my advice is that if your in need of a car check out Car-Mart of Lufkin………. Forever will have my Business
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May 2023 by Jordyn Shutter
Melissa was great and was very helpful!! She worked with my price range and made sure that everything went smooth! Best person to buy a car from!
