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December 2023 by Donna Walters
Edith Gonzalez was very helpful and I would recommend her to anyone who needs to get a loan. Very nice lady.
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September 2023 by MELISSA ACEVEDO
Priscilla Smith is my favorite to go to person but yesterday Edith Gonzalez and Jesus Morales went above and beyond to help me with a new purchase. People like them is what keeps me giving my business to Genco, they are doing an amazing job and taking care of business. Greatly appreciate each one of you.
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August 2023 by Sherell Moye
Tellers are kind, patient and understanding but actual bank just tries to steal money from you. I didn't think you were supposed to get robbed by a bank.
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August 2023 by Jacob
Came to leave a review and the first one I see is about maria being rude. I can add that her negligence has caused me huge issues and ran me away from Genco after 10 years of business. Her fault on it's own wouldn't have been the nail in the coffin but the following communication by upper management was insulting to say the least. The issue being that we were never told we needed to carry full coverage insurance on a refinanced car, as our old leinholder didn't require it for our vehicle. We were told we needed to pay the note down that we needed to carry insurance or that we would be charged an additional $400 penalty. After a ton of back and forth and multiple trips away from both mine and my wifes work we came to the agreement to simply waive the insurance fee under the added scrutiny that they would fully monitor the loan and we'd recieve penalty if ever late. They however REFUSED to agree to this on paper or email until they had a title on the car, basically treating us like some crooks trying to pull something to resolve a problem that their own incompetent loan officer caused. 10 years of constant loan history active account and never late on a payment once in 10 years and that earns you the same level of trust you'd give a felon. Insulting and rediculous behavior over an 80 dollar payment on a cash car, the only reason I can't give 1 star is because I have been treated so well by the tellers over my tenure it would be unfair not to mention their service.
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July 2023 by Terri Collier
I went in today to set up a payment. And I was helped by lady name Maria and she was very rude. Very rude, not good customer service at all. Wouldn't recommend her any.
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July 2023 by Connie C
Maria Robles was so helpful with our Auto loan, she was kind and professional in her customer service with us. Maria went above and beyond and stayed on the phone while our loan was being processed at the dealer in Tyler on a Friday afternoon/evening. Thank you again Maria
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May 2023 by HARD AWAY
Maria Socorro Robles is amazing she really makes you feel very comfortable and explain everything hands down the greats ..... And the ladies in the window are very helpful Great Place
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May 2023 by Callie williams
Yudi Escobedo helped me start a savings account for my baby today she was patient, kind, efficient and so helpful! Thank you!
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May 2023 by T Rollins
Maria Socorro Robles is amazing she really makes you feel very comfortable and explain everything hands down the greats ..... And the ladies in the window are very helpful Great Place
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May 2023 by Roxana Amason
Excellent service was given by Ms Yudi! Highly recommend for all financial needs.
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March 2023 by Amanda B
I have always gotten fantastic service at Genco. I moved here and had to change finacial institutions due to the closest branch being 130 miles away. I chose Genco and I haven't regretted it once. Their customer service is fantastic and they make you feel like family.
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June 2022 by Deadra Stringer
First of all everyone at Genco is very nice....But mainly and overall I appreciate Kim Getro for everything she does for me and my family. We have numerous family members with loans there.She has always been courteous and professional at the same time.We will always do business with Genco....sooo thank you Kim for making our experience great!!!!!
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June 2022 by Maddison Burns
Kim Getro is AMAZING!She always goes above and beyond when I need something taken care of!She is in high spirts every time I go into Genco. I appreciate her excellent customer service, she is very kind and understanding.
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May 2022 by Central Project Celebration
Kim G. @ the Lufkin branch is the absolute best and works so hard for her customers. We can always depend on her for all our crazy ideas. Thank you so much Kim!!
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May 2022 by Caitlyn Phillips
I recently opened an account and refinanced my car with Priscilla Smith and she was awesome! Very efficient and knowledgeable! I enjoyed my visit with her and will be back.
