Home Improvements in Lufkin, TX

“On 11-9-23, I searched prices on 50" x 16' cattle panels. Tractor Supply in my area, Crockett TX, was $29.99 per panel and I needed 15. I found them cheaper at Atwood Ranch Supply in Nacogdoches, $24.99. I called my local TS and the woman manager wouldn't even entertain matching the price with Atwood saying, "I've been taught we don't do that."I then called the Lufkin, Texas Tractor Supply and a very upbeat, congenial woman answered the phone named Melissa. I asked to speak to the Store Manager and she said, "Speaking." It was hard to believe that the Manager would answer the phone, and... be so nice and personable as well.I told her that a competitor, Atwood Ranch Supply had a cheaper price on cattle panels and asked if she would match their price. She asked what the price was, and then said, "Yes, we'll match it." She asked how many I needed and I said 15. She said come and get them and ask for me, or better yet, I'll leave a message with all my managers and tell them you're coming.It was 50 miles to her Tractor Supply but it was well worth the trip to be treated in such a neighborly way. All smiles, and friendly kind words, not only from Melissa the Store Manager, but from everyone. I'm 71 years old and I had thought the old days of treating the customer so well was just a thing of the past, only to be remembered... but this Store renewed my faith.When 2 people came out to load the 15 cattle panels, I asked who they were. One was Wendy, another manager, and Mike, a very friendly worker who offered me 2 of his tie down straps and a come-along. Just bring it back later.My hat's off to this Store in Lufkin. If it were up to me, I'd give each one of these 2 their own stores to manage. They've worked under a grand teacher. Kindness and congeniality comes from the top down. You can't be ordered to treat customers that way, you experience it done from the Head and it filters down.May the Good Lord bless and prosper this store and it's staff for their kindness.Mac Adams Ranch”

“I always have a problem trying to use my military discount at Home Depot. After several minutes of trying to locate the correct page on the website a supervisor asked if I needed help. As we were talking I managed to locate the correct page from the website. He said that it was a common problem and when he tried to use the website for his own purchases it will not work at all.”

“Always convenient to find what I need one of the managers there Nicole will help you she's very knowledgeable of what's in the store I will recommend Lowe's to everyone”