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December 2024 by Katelynn Horton
Their phone number doesn’t work
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October 2024 by Jennifer Lisardo
Worst place I was gonna purchase my first ever James Avery bracelet and they took the excitement out of it keep asking me if I wanna purchase the less expensive one I literally was gonna buy 5 charms and a charm bracelet it crazy too me how much they judge and don’t help anyone
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June 2024 by Angela Russell
I love James Avery jewelry so this is one of my favorite shops. The staff are all wonderful and helpful. I have my jewelry cleaned regularly there and haven’t had any problems. Take a chance, visit them and I promise you won’t be disappointed!
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June 2024 by Tammy Brock
Service was great, and there was a good selection of graduation charms to choose from
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May 2024 by Lup3cx Star
Went to pick up a ring I ordered online and the man who helped me was super nice and helped me find the right size!
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March 2024 by Stuart Burson
Manager was very helpful in fixing my bracelet! Staff seems nice. I love their selection of jewelry.
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March 2024 by Matt Garrett
Walked in as soon as they opened, immediately Shakayla seemed annoyed that she even had to unlock the door for the day. Pointed me in the direction of the charms. We found what we wanted and asked if it could be wrapped and her response was “yeah”. Being friendly goes a long way and probably wouldn’t have gotten her a bad review. I hope she gets in a better mood. Won’t be back to this location!
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March 2024 by MeAsia Bruton
Lufkin location definitely not my favorite!
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January 2024 by Terri Scott
They were very helpful and understating
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January 2024 by Fabiola Felipe
I’ve been to multiple JA locations (2 in-store locations at Dillards & 2 independent stores) in the past to buy items or get charms soldered in and I have never received this kinda of unsatisfactory visit to a location ever.First, the lady that welcomed me seemed nice at first but even after I was browsing for a bit I can feel she was getting annoyed. I did tell her I was there originally to pick up an item but I wanted to browse for a gift in mind. I didn’t find anything I seemed to like so I asked for my order. Mind this when I placed an ordered to get a charm soldered into a bracelet im building up I did it with a sweet lady a few days back and she mentioned that in order to pick it up I have four options. Either i have my receipt , a picture of it, the ID of the account I put it under or a picture of the ID.Thus, the day of I realize that i don’t have the first three options since I put it under my partners account (it’s the only one we have and he lives across the state) so i bring the fourth option. The now rude lady gets onto me about it but it’s confusing me because the previous worker said all those options were safe.I can tell she’s increasing getting annoyed and hence more rude when I try to explain why I had to use the photo ID.Second I see my bracelet and i notice the charm that i wanted place wasn’t placed correctly. I always have my charm bracelets separated by two links. this one was separated by one and I told the lady that it wasn’t good after she asked if I was satisfied with it.At this point I can just tell by her tone she was not happy and mentioned that the receipt has it stated I asked it for 1. Mind this she never once mentioned it could’ve been a mistake on their part or offered a better solution & I can tell if I stated I wasn’t happy again she wouldn’t have been nice.Therefore I simply ended up walking away from the situation.Whoever this lady is, I hope you have a good day still and maybe next time be nicer to other customers instead of getting agrivated so easily.
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December 2023 by Clarisa Nava
I was pretty excited about receiving my James Avery bracelet for my anniversary. However, one charm was shipped defected & the bracelet fit big…
I called the Lufkin office to see if we can have this fixed etc. Instead, I received AWFUL customer service by Cindy the manager… She does not have a pleasant attitude… really sad about how customer service has gone downhill especially coming from so called leaders. She seriously killed the excitement for me. At this point I rather drive to Tyler if I were to purchase from James Avery!
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December 2023 by Lee C
Since I'm no longer in Houston this will be my store I have come here twice. They are nice and helpful
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June 2023 by Esmeralda Balderas
Customer service is awesome. I go at least once a month and they always have a smile and a greet for the customer...All the employees do!! ??
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May 2023 by Brian Murray
Helped me out of a Mothers Day jam today. Really appreciate their understanding - and their amazing speed.
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March 2023 by clarisa venegas
I was pretty excited about receiving my James Avery bracelet for my anniversary. However, one charm was shipped defected & the bracelet fit big…I called the Lufkin office to see if we can have this fixed etc. Instead, I received AWFUL customer service by Cindy the manager… She does not have a pleasant attitude… really sad about how customer service has gone downhill especially coming from so called leaders. She seriously killed the excitement for me. At this point I rather drive to Tyler if I were to purchase from James Avery!
