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January 2024 by Terri Scott
They were very helpful and understating
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January 2024 by Fabiola Felipe
I’ve been to multiple JA locations (2 in-store locations at Dillards & 2 independent stores) in the past to buy items or get charms soldered in and I have never received this kinda of unsatisfactory visit to a location ever.First, the lady that welcomed me seemed nice at first but even after I was browsing for a bit I can feel she was getting annoyed. I did tell her I was there originally to pick up an item but I wanted to browse for a gift in mind. I didn’t find anything I seemed to like so I asked for my order. Mind this when I placed an ordered to get a charm soldered into a bracelet im building up I did it with a sweet lady a few days back and she mentioned that in order to pick it up I have four options. Either i have my receipt , a picture of it, the ID of the account I put it under or a picture of the ID.Thus, the day of I realize that i don’t have the first three options since I put it under my partners account (it’s the only one we have and he lives across the state) so i bring the fourth option. The now rude lady gets onto me about it but it’s confusing me because the previous worker said all those options were safe.I can tell she’s increasing getting annoyed and hence more rude when I try to explain why I had to use the photo ID.Second I see my bracelet and i notice the charm that i wanted place wasn’t placed correctly. I always have my charm bracelets separated by two links. this one was separated by one and I told the lady that it wasn’t good after she asked if I was satisfied with it.At this point I can just tell by her tone she was not happy and mentioned that the receipt has it stated I asked it for 1. Mind this she never once mentioned it could’ve been a mistake on their part or offered a better solution & I can tell if I stated I wasn’t happy again she wouldn’t have been nice.Therefore I simply ended up walking away from the situation.Whoever this lady is, I hope you have a good day still and maybe next time be nicer to other customers instead of getting agrivated so easily.
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June 2023 by Esmeralda Balderas
Customer service is awesome. I go at least once a month and they always have a smile and a greet for the customer...All the employees do!! ??
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May 2023 by Brian Murray
Helped me out of a Mothers Day jam today. Really appreciate their understanding - and their amazing speed.
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March 2023 by clarisa venegas
I was pretty excited about receiving my James Avery bracelet for my anniversary. However, one charm was shipped defected & the bracelet fit big…I called the Lufkin office to see if we can have this fixed etc. Instead, I received AWFUL customer service by Cindy the manager… She does not have a pleasant attitude… really sad about how customer service has gone downhill especially coming from so called leaders. She seriously killed the excitement for me. At this point I rather drive to Tyler if I were to purchase from James Avery!
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February 2023 by Cordova C
Since I'm no longer in Houston this will be my store I have come here twice. They are nice and helpful
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December 2022 by Brandy Fernandez
Very helpful staff! I always get exactly what I need with a friendly attitude and professing service! 5 star always!
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December 2022 by L Rodarte
Friendly staff, lots of selections.
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August 2022 by Austin Atkinson
Great experience, lots of help from the ladies.
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July 2022 by Gloria Carrington
Nice quaint place with beautiful jewelry. Fair prices & good staff
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March 2022 by Aaron Wilson
Great service; very friendly. 10/10
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February 2022 by Lori Feldpausch
Great things in the store.
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February 2022 by Daniel Cuevas
It was professional and nice
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January 2022 by Will Quillin
Great experience, I placed an order online and picked the item up the next day at the store. Very friendly staff and extremely great communication.
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January 2022 by Joshua Smith
Very friendly and helpful staff. My go to for wife gifts.
