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January 2024 by Steven Zee
Horrible service: My wife bought a mascara because an employee said it was fresh and good. Turned out to be a $30 waste, dry as Sahara desert. No more Sephora counter at JC Penny, so the employee suggested a different mascara, and the result is above review.
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January 2024 by Jessica Swart
Omg!!! We don't have one where I live anymore. Smaller store, lots of variety
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January 2024 by Candy Lively
Enjoy looking around in the store
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January 2024 by Michael Horton Sr.
It has been years since I've been to JCP, but this place was worth the visit. The customer service was exceptional. Every sales associate we encountered was friendly, helpful, and very knowledgeable of their department.
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December 2023 by Richard Travis
Found what I was after.
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December 2023 by C B
Only 1 star tried to renew JC Pennies credit card. 40 mins working with credit dept. Clerk probably working from home, . They wanted too much info. Including sending pictures of drivers license and pic., of myself. Why.... I will shop somewhere else...
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September 2023 by Terry Johnson
I had ordered on line to deliver at store. Was told it would be in Aug 15...which was 2 weeks after I ordered. I called JCPenney to please make a notation I would be in to pick it up...the following weekend because I was out of town.The person who answered the phone at JCPenney said she would put a not on my account. Drove 39 miles to pickup my order...........It had been sent back.....no notation on my account supposedly......no ones name or employee number to be accountable for this.Poor customer service.Could be why so many are going out of business.I have been a customer for 16 years.....!!!!!
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July 2023 by John Myers
Good prices just hard to find help inside the store
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July 2023 by Cheryl Montgomery
Phenomenal Service from a Dear Sweet kind lady that works here !! Thank you ma'am..I forgot your name . What a doll . She's kinda older Lady :) ..... Got Great deals on name Brand Clothing. Bras etc etc . We'll be back xo
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July 2023 by Tanya Moellenberg
My goodness turn the air conditioning on. This is Texas
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May 2023 by Jeffrey Elliott
There is an elderly woman in the jewelry department who is very kind and very sweet. She will try to help you any way she can to ensure you have a pleasant experience shopping there. I quickly found the dress shirt I needed and was pleased with the choices available.
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February 2023 by Selena Matts
The staff here is always friendly and helpful. The options are limited in some departments but the casual dress wear options for women are phenomenal. The store has always been organized when I've visited so that makes shipping so, so much easier. The dressing rooms are fair they have a good amount of light and space for a single person trying on clothes.
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January 2023 by Thurmond Gray
I was in the Lufkin Tx store yesterday to buy an anniversary gift for my wife. I was attended by a sales lady by the name Norma. This lady is a great asset to J C Pennys. She was not only helpful but very polite, had the customer best interest. This was in the jewelry dept. She help me with getting the right gift with best price. I highly recommend Norma and will look for her when I make another purchase.
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January 2023 by BEC's Girl
Women beware! The Lufkin store management is horrible. On Monday December 26, 2022 I went to Penny's and tried on 3 articles of clothing. When I came out of my dressing room there was a young man in the dressing room area. I asked him if he was aware he was in the ladies dressing room and if he would leave. His girlfriend swung open her dressing room door raising hell. I proceeded to get management. One of the managers made a b line towards the man who was now standing outside the dressing room area. She walked up to him and told him he was okay that everything was okay. Never once apologized to me. I said, "are you kidding me?" At that point she said loudly and rudely, "don't raise your voice to at me, then threatened to call the cops because I gave her the clothes back. She never called the cops instead went and got two other employees. I was asked to leave. I think it is implied that the women's dressing area is for women NOT men because it's in the women's clothing section. However there is no sign indicating who or what gender it's for. Btw, I am a God assigned woman. JCPenney's is NOT PROTECTING WOMEN AT THIS STORE. Please use caution at this store. You are not a valued customer. I will be making a complaint against JCPenney and this manager. This includes to JCP corporate, better business bureau and any consumer protection agency that will take such complaints. And doing some research in my state to better understand the protection rights of women. Please pass this info on to other women in our community, Lufkin.
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January 2023 by Lynn Patterson
The staff is helpful and they have wifi.
