Kia Service & Parts
Hours:
1705 S First St, Lufkin TX 75901 Hours
About Kia Service & Parts
Kia Service & Parts is recognized for its fast and friendly service, with the service manager ensuring customer satisfaction. Many customers praise the friendly and helpful service staff, along with a comfortable waiting area. However, there are concerns regarding the handling of recalls, particularly with a recent issue involving front seat motors that can malfunction. One customer highlighted frustrations over multiple trips needed to address a recall, as replacement parts were not available despite the urgency of the situation. While the service department is appreciated for quick diagnostics and repairs, the lack of stock for necessary parts during active recalls has led to inconvenience for some customers. Overall, Kia Service & Parts offers a generally positive experience with great customer service, although improvements in managing recall repairs and inventory could enhance the service further.
Most Recent Reviews
January 2026
Let me tell you if you're looking for a Kia get it from Dwyne Jackson. Nice guy, great service and good deals. Tell 'em I sent ya
November 2025
It’s rare to find a dealership service department that combines efficiency, honesty, and great customer care the way this one does. I wouldn’t trust my Kia anywhere else!
August 2025
Friendly service, clean waiting area, kept me informed
More Comments(24)
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