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November 2023 by Kristi S.
There is a reason they only have 2 1/2 stars on Yelp. I made a 7:30 AM appointment to have a few things looked at on my Lincoln. I arrived about 10 minutes early and the doors were locked. I was hoping to at least wait inside and grab some coffee, but they literally do not open the door until 730-even though they saw all of us waiting outside. The drop off was fine. But it seemed like she didn't have my reservation because she asked me how to spell my name. My husband called around lunchtime and they said they just had to finish the multipoint inspection. Then he called again around three and they said they had not even looked at it. At that point, since we were given different stories, we decided to just go pick it up. The lady at the counter said she was the manager, and when we complained, she apologized and said they were shortstaffed. So I said if you knew how many cars were coming in and that you were shortstaffed, I could've come in on a different day. She said the Manager was not available, and seemed like she just didn't care. If she was nicer, I probably would've left my vehicle there because they are the only place in town that Service Lincoln. Also, I will be in the market for a new vehicle within the year and I will not be coming to Lufkin Ford. They have lost a customer. If I were you, I would not go for Service here. It's worth a drive to go to Nacogdoches and be treated like they care about your business.
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September 2020 by Patti B.
The BEST experience I have ever had at a dealership. Jeremy Harrison and Jerald Hale treated me and the husband as royalty and like we had a million dollars in the bank. Could not have had a better process in something that I normally dread doing. If the need ever arises again to buy a vehicle this is the place for us. Wish I could give them 10 stars.
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June 2020 by EB P.
Had one of my best car buying experiences from Al Meyer Ford to date. I would highly recommend asking for Mike as he certainly went above and beyond to make sure that my wife and I had the perfect car buying experience. A true professional with no back and forth games. The overall dealership had a friendly atmosphere no pressure atmosphere.
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April 2019 by Lori W.
The manager was great as well as my sales man, BUT I did get screwed on my trade in. I was promised one amount for my trade, I provided the manager with the VIN to my trade so I was very pleased with what he said he would give me. However after I signed the paperwork for my new car and went to hand them the keys to my trade.... I was informed at that time they messed up and would not be able to use my trade because they put in the wrong numbers. I was told they didn't need my trade anyway. So I am now stuck with 2 car notes
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March 2018 by Dan F.
I walked in to test drive for a promotion and they treated me like crap. They just sat in their chairs did not care what I said and then I asked them to take down my number and they just said no we don't do that. Just drive all the way back over here. Keep in mind I was a new ford customer and this is what I got. Keep away.
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March 2017 by Judy L.
Came in for an oil change on our f350 diesel truck on our road trip from Montana. After it was done my husband felt the truck running poorly and went back to see what was wrong. He was told nothing was wrong. So today after hooking our trailer, she would only go about 5 mph. Turns out they drained the six quarts out of the transmission instead of the oil and overfilled the oil. Can not get them to document how they screwed up the service. Can't trust anything they do.
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September 2016 by Jamie D.
I've got a story for you. My AC stopped working in my car last week, and since the little taxi cab is paid off I don't mind when we have to put a little money in it to keep it going. We took it to a mechanic who advised that we take it to a dealer because the compressor was on its way out. Y'all. The. Nicest. People. Genuinely. So helpful and friendly, I cannot say enough nice things. They called me the next day and told me everything was working and it would be $911.00, so I paid them and they pulled my car around. I got in to find out that the AC still wasn't working. They are all "oh no!! Let us keep it one more night. No worries. We are so sorry" Then on Friday I got a call. They can fix it!! For another $1,500. Huh? What happened? Well apparently there is another part of the AC, and it has spontaneously failed in the 3 hours between them calling me to tell me it was fixed, and my picking it up. At this point I'm just out a grand, and sweating to death in the Texas heat. We talk to the service manager, who basically told us "too bad". Then we call every mechanic we know. Who all told us the same thing. That part doesn't spontaneously break. Pretty much ever. They knew it was broken, and replaced the compressor anyway. Idk guys. Maybe they are hard up for cash these days? So anyway. If you see me sweaty and rocking an extra messy bun, please don't ask me how my day is going. It's not great.
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January 2015 by Sarah L.
I can't comment on their services as a body shop. I haven't had my car fixed at Al Meyer. But as a tow service they were wonderful. Came all the way from Lufkin to tow me to a shop in Nacogdoches. They were very quick and professional. The gentleman who was sent by the company was super fast and friendly. Thank you!!
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January 2014 by Ben L.
Bought a sports car from here a year ago, specifically asked if the cars engine had any performance mods to the engine and was told the car was stock. Drove 3 hours from Dallas to Lufkin bought the car, got home and a few months later I go to get my state inspection done and it turns out the car was missing a cat and had a performance tune that wouldn't allow it to pass inspection. I contacted the dealer showed them the emails from them describing the car was stock and unmoded, I agreed to drive back to have it fixed only to get home and find out all they did was puta cat on the car. I ended up having to pay $1300 in repairs to get it to pass inspection. The service manger needs a lesson in customer service and sales people a lesson on the definition of what a stock car is.
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May 2013 by Ashley H.
It's unfortunate that the customer service at ford dealerships has resulted in the loss of another customer because I sure do love my escape but I am not willing to endure any mistreatment to keep it. About 8 years ago Ford lost my dads business due to poor customer service at a dealership in Michigan but I had my heart set on an escape so we decided to give Al Meyer Ford a chance and here we are ready to trade it in.Making a long story short...First time on the lot salesman Mike Grainger gave me a huge spiel about the great deals and incentives I would qualify for the following day considering it was almost closing time. Not even close.... Grainger apologized in frustration, for he was heavily "mis-informed". My family and I became so frustrated with the situation we left the dealership, a few moments later we received a call from a supervisor who said we would get what we were told. After further arrangement we finally signed. Shortly after rolling off the lot I spotted greasy fingerprints in several places on my light beige headliner. Mind you this is not a pre-owned vehicle; however it was subject to hail damage. I took the vehicle in total at least 8 times to have this headliner issue resolved. They tried to clean it several times. They ordered a replacement liner and when they replaced it they had stripped out the plastic clip in pieces around the liner. They then needed to be replaced. Again it wasn't clean so they had to order another replacement. There are still spots but after all the trouble I went through it wasn't worth trying to have it fixed. Almost all associates I have spoken with have been extremely rude and seemed to rather not be bothered with the issue. I must say Paul Wood was sympathetic at first, he soon become short, rude and neglectful. The service manager, Rick Young was very rude and tried his best to be demeaning from the start. They tried to make me feel like an unsatisfiable customer, I was asking something very simple, that I shouldn't have had to ask for in the first place. Today I returned for an oil change and to have my display screen checked out because it has developed scratch like marks on the inside of the screen. I got there just before 10. Around 11, Amber Lewis, the service coordinator came out and asked me if I would like a ride somewhere because she wasn't sure if my vehicle would be taken in before the technicians go to lunch. Shocked I told her I would wait there. At around noon my vehicle hadn't moved and the technicians hadn't gone to lunch yet. I went into the service office, Amber told me I was waiting for an electrical technician. I left. The next morning I got there at about 7. When Amber got there at 730 I went inside and began recording on my phone. I told her I was confused why I waited there 2 hours the previous day and didn't even leave with an oil change. She told me usually they give a ticket with multiple concerns to one person who can clear the whole ticket and I understand that but I feel like she could have alteast spared my inconvenience by getting the oil change taken care of since there was such a long wait for electrical. So I became a little agitated with her explanation. So I said let's get this show on the road so I can get the hell out of here before I cause a scene. Then a woman who was standing beside me says, I'll be right back Amber and walked out of the service office. After about 30 minutes of waiting I saw Rick, nicely speaking and joking with the lady that was behind me in line inside the service office, now a short distance away with her husband then he comes over to me without even saying hello, he keeps telling me the scratch like marks on the screen are on the outside and I keep saying ok then finally he says I'll probably know something Monday or Tuesday we will take some pictures and send them into ford for authorization and then walks off without even saying goodbye. After about 10 more minutes Amber comes out with a clipboard and very rudely asks me to sign then says key
