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November 2023 by Kelly Tillerson
Excellent experience! Went in just to look and walked out with our new mattress, adjustable base, and even pillows. Everything was smooth and simple. Zero pressure. I wish all shopping experiences were this easy.
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September 2023 by Richard Hoisington
Nathan is an amazing associate who helped us find the mattress and adjustable frame we wanted. Super helpful and very knowledgeable and would recommend him to anyone looking for a mattress.
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September 2023 by Jonathan Terrell
Bought a 6k mattress and adjustable frame.... Roughly 6 months later remote for frame quits working.... Go into the store and speak with "Nathan" and after a little back and forth he suggest I take a picture of his computer screen showing contact info for a company in CHINA that apparently made the remote. So he wants me to contact someplace in literally CHINA... I dont even know how to call china... much less paying for said call.... lmao... really.... MY family has spent close to 20k there in the last 5 yrs or so.... And you loose us over as $20 remote????? And people wonder why I look both ways on a one way street...lol. Great job Nathan!!!!EDIT- Spelling....
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September 2023 by Shane Fox
Salesman was great, no pressure, let us try everything out. No pressure. Our first stop, and we bought from there.
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September 2023 by Judy Frank
Nathan was extremely patient as I tried out different mattresses and adjustable bases. He answered all my questions. I am very happy with the buying experience. I believe I will be just as happy with the actual purchase.
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September 2023 by Ingrid
The representative who assisted me was wonderful! He was professional, helpful in every way, courteous, informative and just a joy to work with. He should teach others how to do customer service.
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August 2023 by Trent Russell
Staff was kind, knowledgeable, and patient and helped guide me to making several selections from mattresses, bed frames and pillows. Will shop here for future needs! Excellent service.
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July 2023 by Keiran “Keiran J” Smith
Roger was fantastic, not pushy, and we got the mattress selected and ordered in minutes. I tried to give another retailer a chance but quickly halted it when I was not happy with their pricing and unclear delivery window and was not disappointed.
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June 2023 by Mendy Welch
Nathan was very kind, courteous and professional. He knew about all the mattresses and their features. He made sure we got exactly what we wanted and we left satisfied customers! Will definitely shop there again and recommend them.
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June 2023 by Mike Lockington
Nate is very knowledgeable and professional about all the mattresses. He patiently waited while we laid on all the different brands and firmness of mattresses. The warranty and free delivery was great selling points. Being able to lay on the bed then otherwise buying online can’t be beat!!
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June 2023 by Suzanne K
I didn't want to go into the store because 1) I was afraid of high pressure sales, and 2) I had my dog in the car with me and it was too hot to leave him in there alone. Nathan let us bring the dog in (he is clean and very well behaved, but I was really surprised). And there was no pressure whatsoever. He was very helpful and pleasant to chat with, and knowledgeable about the merchandise (I had questions about materials and number of coils). My husband and I had a great experience at Mattress Firm with Nathan. We have had continual problems with mattresses sagging in the middle. He understood exactly what I was looking for. I am scheduled for knee surgery and Nathan showed me a base which has an adjustable height. I like my current base, but it makes my bed so high, I am afraid I won't be able to get on it after surgery. I decided to get the adjustable base which also has a remote to raise and lower both the head and the foot of the bed. That will help me with my swollen ankles. I decided on a Europtop mattress that has 2 types of coils, regular coils and micro coils in the pillowtop that has great support and yet is soft enough to not cause pressure points. This store has a variety of high quality brands, and I would recommend them without hesitation!
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June 2023 by Kaci Miles
Nic helped us in Nacogdoches. When we walked in and told him what we needed and wanted he new exactly what to show us. The whole process was fast and stress free!
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April 2023 by Tirzah Clifton
The sales rep Rodger was supper helpfull. He too his time to understand exactly what I need and what would work best for me. Definitely will be recommending his store to friends of mine.
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April 2023 by Sybil Lewis
I enjoyed my experience this afternoon at mattress firm. Salesman was very polite, very informative and it just went smooth. Thank you.
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April 2023 by Sheronna Fletcher
The young man was very nice and polite. He also has great knowledge about his job, I LOVED THAT!!!!
