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“Same day service to fix my son’s broken phone screen. Afterwards, the tech threw a screen protector on for us for a very small charge. Grateful that he was able to do it in just a couple hours.”
“After going through the ringer with customer service over the phone about a half a dozen times we finally bit the bullet and drove 65 miles to the Tulane location in lufkin.. There we were greeted promptly and sat with Cynthia. Cynthia solved our many issues in no time at all!! Super friendly, professional and seemed to breeze through it all with her technical expertise!! We’re so appreciative for her and the other team member who helped today!
Thank you!
Sincerely a satisfied AT&T customer!”
“I went to the Brentwood store in Lufkin to get my son a new phone, and I was greeted by Bryan. He was very nice and helpful. He explained how I would be billed with my phone upgrades, accessories, and phone cases. I am glad I chose this store. I've always been helped in the past and this time was no different.”
“Brought a iPhone 12 in & no one could give us answers & we ended up going here & he tested all new parts (If he had it) to figured out the problem .. turns out it was the mother board & offered to ship it for us to get it fixed.. he was super helpful & we finally got answers .. highly appreciate him”
“Amy was super helpful and patient trying to explain things to my dad whenever he was trying to add a hotspot onto his account. Amy is hands down one of the main reasons, my dad is still with cricket! Always looks forward to paying his bill in store with her.Friendly and amazing service! :)”
“The staff at the Brentwood location are amazing. DJ, Cotton, Ryan and Brandon really made things easy for us when my fiancé's phone was shattered.
Thank you so much!!”
“My encounter today at the Verizon store in New Boston was absolutely positive. The employee Trinalyn S. should get the employee of the year award. Not only was she assisting me with switching over from another provider, but she was also assisting other costumers in the process. She was making great use of wait times in between customers. She possessed excellent costumer service skills, and very friendly. Highly recommend Verizon in New Boston!”
“This place is amazing with wonderful caring people. They repaired my phone for me and were very easy to work with. They went above and beyond for me. I highly recommend for your cell phone needs.”
“Great customer service. Shout out to the area manager Grace she really went above and beyond to help answer all my questions regarding service with Cricket. I have never been to a company where the employees care so much about their customers.”
“The store manager spent almost 2 hours with my wife and I to give us the best service and most affordable price for our budget. He went above and beyond and kept his word. Definitely 5 star service!”
“After dealing with horrible customer service at the Nacogdoches location. I decided to come here and right off top, associate Jennifer was super kind , helpful & respectful! So, thank you for your wonderful customer service Jennifer. Keep up the good work!!”
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“Incredibly helpful, I was repairing my charging port with a part I ordered from Amazon, Amazon sent me the wrong part. Nobody in town had the part or would sell me the part except him. Next time I'll just have him do it. Thank you Sir.”