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“Technician Peter was awesome. He fixed my phone quickly and provided professional service. He was great to deal with and was very friendly and explained everything. Will definitely come back.”
“Went in to get a charging port replacement. The guy was very nice and respectful, he was able to fix the issue way faster and cheaper than expected. 10 out of 10 would recommend!!”
“Washington and the store manager Jessica are absolutely amazing!
I had crazy bad experience with the call center and setting up my new phone and these two went above and beyond to make sure I was taken care of.”
“My fa.ily has visted near by AT&T stores but choose the one on Brentwood Dr. The representatives Young and Cynthia, are exceptional at answering all our questions. They are friendly, helpful, and knowledgeable. I highly recommend this location.”
“My encounter today at the Verizon store in New Boston was absolutely positive. The employee Trinalyn S. should get the employee of the year award. Not only was she assisting me with switching over from another provider, but she was also assisting other costumers in the process. She was making great use of wait times in between customers. She possessed excellent costumer service skills, and very friendly. Highly recommend Verizon in New Boston!”
“OMG, T-Mobile isn't just a phone company, it's a LIFESTYLE UPGRADE! I now have reception inside a concrete bunker, I swear my phone rings with the sound of a thousand tiny unicorns, and their customer service? Angels wearing magenta! Seriously, other carriers are just background noise to T-Mobile's epic rock concert of connectivity! ??”
“This place is amazing with wonderful caring people. They repaired my phone for me and were very easy to work with. They went above and beyond for me. I highly recommend for your cell phone needs.”
“The store manager spent almost 2 hours with my wife and I to give us the best service and most affordable price for our budget. He went above and beyond and kept his word. Definitely 5 star service!”
10AM - 7PM
103 N Brentwood Dr #700, Lufkin
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“Amy was super helpful and patient trying to explain things to my dad whenever he was trying to add a hotspot onto his account. Amy is hands down one of the main reasons, my dad is still with cricket! Always looks forward to paying his bill in store with her.Friendly and amazing service! :)”
“Great customer service. Shout out to the area manager Grace she really went above and beyond to help answer all my questions regarding service with Cricket. I have never been to a company where the employees care so much about their customers.”
“I’ve went to this location multiple times and every time though I didn’t want to go in there, was a great experience. They are patient and very knowledgeable and great customer service skills.”
“Took time to explain everything. Very polite, and made sure we got everything correct with using our new phones. I'm sorry I forgot his name but a young African American man assisted us. I recommend you going there and not Metro.
3/13/26
Got my screen saver broken so I took it to them cause I paid the insurance for free for life screen protectors. Didn't know I'd have to mail it in and do a few other things. I'm definitely not tech savvy so this really nice young lady assisted me. She gave me a screen protector, put it on and said no charge. Blew me away. I'm sorry I didn't get your name but thank you for outstanding customer service. Thank you for being patient with this old lady and helping me above and beyond. Just call me the Saints fan. ⚜️”
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“Quick and painless. Waited in store while he changed the battery and put on a new screen protector. Second time there, will go again when I need a new battery. Plenty of phone cases to browse through while you wait. Nice guy as well.”