-
January 2024 by Tiffany Ryals
Chelsea is the absolute best. Not only did she make me feel 100% comfortable she got me the car I wanted with no hesitation. My experience was by far the best experience I have ever had! I will forever be a repeat customer at Kimberly Eakin Kia. Thank you Chelsea for all your hard work and your teams hard work and dedication to making my buying experience amazing <3
-
January 2024 by Angel Roberts
Outstanding Experience purchasing my family's KIA. Amada and the KIA Lufkin family are GREAT people. Thank you! ?
-
November 2023 by Daniel Skarke
Stellar, well beyond expectations, among the best I've ever experienced. From the first conversation with Amada to the last with David, everyone at the dealership proved friendly, knowledgeable, and a joy to work with. Bear with me, this is long, but you might find it helpful.My SUV search involved the inventory of several manufacturers, from Acura to Volkswagen, and most in between. I settled on the Telluride in it's highest trim model. Super nice car.Then the search began for a Kia dealer that wouldn't charge thousands over MSRP. These Tellurides are smoking hot sellers, after all. From north Houston all the way to Dallas, and even Colorado, most dealers were WAY over MSRP. The one closest to me was thousands over what Kimberly Eakin offered. So, price matters, and I am always willing to drive, or even fly, for a good deal.But, here's where I realized how lucky I am to have settled on this Lufkin, Texas gem of a dealership. Amada, my first contact and a lovely lady, was first to helpe. After a short visit, she referred me to another great salesperson. Amada is relatively new, and I needed several higher level questions answered, so off I went to her colleague, Deadra. I ended up with David, my third rep, because Deadra was unavailable on the day I was able to travel. Among Amada, Deadra and David, I was privileged to meet 3 people who epitomize teamwork.Through the whole process, managers always finish the discussion, verifying the work of their salespeople, and the satisfaction of the customer.Rob is that guy, and he also demonstrated knowledge and professionalism beyond most of his industry peers. He and I spoke for quite a while, and he was patient and informative.I know that this is long winded, so I finish with this: I couldn't be happier. The price was right, but the service at Kimberly Eakin was better than any I can recently remember, and I've purchased over 60 cars in my 61 years.Yes, it might be a drive to get there, but the drive is pretty, and you'll find a GREAT dealership at the end of your journey.Thanks to the whole team.
-
November 2023 by Emily Chisolm- Spellings
There are a million words to describe Vinny in service, over the years he has taken care of me with service, and Sunday- I had a recent widower approach me bragging on how honest and straight forward he is. She said she was beyond blessed to have him as an advisor and friend, and appreciated so much how he’s taken care of her since her husbands death as he was one to handle it! Kudos to Vinny for being an amazing advisor, but also a gentleman and caring person! Thank you for caring for Ms. Sharon K!
-
November 2023 by Zach Hearnsberger
Highly recommend stopping by this dealership! They were able to get me down to how much I wanted to spend per month. Angelo provided great customer service and gave some great personal advice for the vehicle. Everything went smooth and they would contact me to follow up with me about the purchase of the vehicle. Very satisfied and THANK YOU Kimberly Eakin Kia!
-
November 2023 by kenya sanchez
Worst service I ever had in my life!! I took my 2011 Kia Sorento in January 2023 due to an oil leak. I paid almost 1,000 $ to get it repaired. I was then told that valve gasket need to be change due to breaking during oil pan leak repaired and it was out of stock and they were looking for it. It took them 7 months to start looking after I called headquarters and reported. Then I was told that valve gasket had been discontinued but they will keep looking other places. I had to call to get updates on my car and I was not able to get a rental from the dealer during all this 9 months of waiting. Tuesday October 3 I went to pick up my Kia after I was told that valve gasket had been found and Kia was ready for me. The manager told me, that the engine light on was on. I told the manager I was not going to take it until it got repair because I have brought the Kia 9 months ago without an engine light on. Today I finally got my Kia back and guess what? The oil pan still broke and leaking!!!I can’t believe my eyes!! The engine light is off but all my other lights still on!! I know my Kia Sorento is a 2011 but never had any problems until now. I trusted a dealer to be transparent with me and I was wrong. I tell my story so other people can be aware and cautious when taking you vehicle here. Here’s the oil pan leaking. I don’t know what the blue arrow on oil pan means but assume it points where the crack is because is where is leaking.
-
November 2023 by Lea Bennefield
The best dealership around by far. I purchased my ride with them, and they have been outstanding. I will recommend them to everyone I know. They were great before my purchase during and after. I've received several calls since just checking in. There needs to be more places like this one. Every worker is great, from sales to service. David was fabulous the finance manager went over and beyond as well.
-
September 2023 by Kaden Harman
This dealership is awesome! They have the best service out of anyone that I have ever worked with. Kevin worked with me to get my new car, listened to everything that I needed, and made it a very enjoyable buying process. If you are looking to get a new or used car, I definitely recommend checking this place out!
-
September 2023 by Marissa Gunnels
Deadra S. is an amazing sales lady! We purchased a car for my daughter. I called around to 5 Kia dealerships looking for a certain K5 that my daughter wanted and Deadra called me back the next morning after not having one.. to let me know she got the exact one we were looking for! And then Deadra sold my oldest daughter a Sorento 48 hours later :) So make sure to go see Deadra!
-
September 2023 by Brent Daniels
It was definitely the most painless car buying experience I have ever had. Kevin listened to what I wanted and picked out several different vehicles to show me and my wife. The vehicles were all in the price range and size that we requested. We never felt any pressure to make a purchase. We even ended up with the exact payment we were looking to pay. Great job. I can definitely recommend this dealership.
-
September 2023 by Ricardo Gonzalez
If you’re looking for a car please visit Angelo Razo at Kia in lufkin. His team made it happen for my family and I to get our dream car. They are patient and willing to work with you to get you a car. Thank you so much we our beyond pleased with the service.
-
September 2023 by Star Jones23
The people here are very polite and inviting. The service here was outstanding. Bought my first car from lufkin kia its only right that I come back.Big shout out to Mr. Cruz on his wonderful service to insure I got what I wanted. B
-
September 2023 by J Porter
Kevin and Marcus were A+! They really listened to my needs and concerns. I had recently been in a wreck causing my vehicle to be totaled. I was afraid to drive for several weeks. I not only got a great deal but they delivered my vehicle to my house in Nacogdoches. Thank you Kimberly Aiken Kia and God bless you all.
-
September 2023 by Faith Wilcox
I absolutely love my car that I bought from Kimberly Eakin Kia! The salesman I dealt with was named Angelo, and I highly recommend him if you are thinking of buying a Kia product. I am a first time car buyer, so a lot of sales people would probably take advantage of someone who is inexperienced, but Angelo helped me through the whole process to make sure I was getting everything I needed. He even hand delivered my car to my house! All in all, if you are looking to buy a Kia product, this is the place to go!
-
September 2023 by Tony Ortega
Best customer service hands down! Got me in a car in matter of minutes. You gotta see Tony Nguyen! Hard working individual that understands what you need and helps you get it. Been to many dealerships but this one by far the best. Thank you Tony for your work and patience.