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August 2023 by Rex Qandeel
Small town dealership, super nice people who really know what they're doing and will go out of their way to help you out.
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May 2023 by Daniel Reynaud
Angels in disguise !! Stranded on a Saturday morning with an a/c bracket problem causing the belt to jump , they graciously accepted to help me out, and refused to take any money for it. I have no words to express my gratitude !! Great people.
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February 2023 by Shirmodda Robinson
Most Definitely 5-star Service!Great Staff! Great Customer Care & Service! After calling and checking around with several dealerships that were backed up 1-2 weeks out, Rush was able to work us in. ? Rush to Rush Truck Center in Lufkin,TX! Where they go above and beyond to meet your needs!
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February 2023 by Thomas C
The parts guys at this place are very helpful and dependable. Often times they will go above and beyond to make sure you get the parts that you need. If they don't have an answer for you they will definitely keep working to find whatever it is that you are requesting. 10/10.
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November 2022 by Shawn Garcia
Nice people who want to serve you well ❤️
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October 2022 by Pat Duque
Very nice part service very friendly thanks
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September 2022 by Gene Johnson
Been trying to contact parts at several rush bus centers and only get busy signal. They won't even return calls about parts.
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June 2022 by james haldeman
The parts and service department were 100% the best I dealt with in a long time,the 2nd shift was really great and very helpful, I have a W900 and they tried there best to help me out ,they went above and beyond to help me. Thank yous so much Kim and I sorry can't remember the guy name . James Haldeman
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May 2022 by Wayne Arnspiger
A great place for all your Class 8 truck & trailer parts!!!
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April 2022 by Zach Tindle
I had scheduled a service for my truck and was told they would have the parts I needed before I dropped the truck off. I later learned that one of the parts I had ordered was on back order. I left a list of things to be checked and fixed. And a couple of the items on my list were fixed. I asked for my taillights to be fixed and they “fixed them” and they didn’t work any better then before. They was supposed to adjust my brakes and replace the steer brakes. After two weeks of having the truck with them and $4600 later I get the truck back to only part of my problems fixed. I’ve had to since put my truck back in another shop and have everything rush did gone through again and fixed correctly. I’m dissatisfied in their conduct and professionalism. The staff was very rude and didn’t seem like they cared about the customer service they are supposed to be providing. I will not come back to this establishment or any other rush truck center if this is how they conduct business. Very poor and I will not be back or recommend them to anyone and I will steer people away from this branch.
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April 2022 by Dustin Richardson
These mechanics went above and beyond on 04-11-22 the mechanic Chris got me right in found my problem fixed it even stayed over a little later to make sure the truck was fixed and working properly I have nothing but thanks to the three guys that worked on my truck tonight
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February 2022 by Kim Nelson
Awesome people, great customer service! Big shout out to Chris for going above and beyond!
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December 2021 by Perry Goodenberger
Matt & the Body Shop crew were Amazing!!! Matt keep me informed all through the process of my truck being repaired! I feel he went far beyond what I expected! I highly recommend this body shop over any other! Thanks again Lufkin Peterbuilt!!! And Matt Crisp!!!
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September 2021 by D Maney
Update - still no contact from this company about resolving my problem. Again go somewhere else if you can. On my experience they did not stand behind their work!Update - I posted the review below and received a call from the General Manager saying he sorry this happened and would look in to this. I received no response. I followed up with him a couple of weeks later and he said he was researching the situation. It's been 3 months and again no response. This just magnifies my distrust and exemplifies my concerns. When some tells you they will look into a problem and see what they can do to make it right and then does nothing, to me that's worse than just saying too bad we're not going to do anything. At least that's an honest response. So in my view their work was not done correctly which destroyed my motor and cost me thousands of dollars to fix and they are unwilling to do anything to make it right. Again go somewhere else if you can these people do not do quality work and do not do what they say.Go somewhere else if you can. We had what we thought was an injector problem. By the time we were done we had rebuilt the bottom end of the motor for $10,603. In less than 60,000 miles something came loose in the bottom end of the motor and went thru the side of the block. Engine ruined. A mechanic told me something internal was not tightened properly when this repair was done and thats what caused things to come apart. Definately should not have happened in less than 60,000 miles. Basically their repair destroyed my Cummins engine with only 497,229 miles on it and took that truck out of service for good. If you have work done here buyer beware.
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August 2021 by Foster S
Friendly staff n knowledgeable. Reason for 4 stars is getting to them. The new overpasses n loop add extra time getting to them n leaving specially headed south
