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December 2023 by Heidi M
While I was in the Lufkin area today, I ran into the Lufkin Sam’s to find an item that’s sold out in the Houston area. I was immediately greeted by some managers (I assume). I asked if they had the item in stock. They did, and I bought it. That’s worth 5 stars alone; BUT the employees were SO nice! The man who helped me (mid age, black, roundish, bald man) was the nicest!!!! The man who got me a flat cart, the cashier girl, the other manager (Nick, bc the man who helped me kept calling him by name) - everyone!!!! Why can’t all the Sam’s be as helpful and friendly!!! THE MAN helped me all the way to my car, and loaded it up. He refused to take my money (let me tip him) for all his help - but said if I liked their service, I could leave a review. I wish all shopping experiences were even half as good! God bless them!
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November 2023 by Steve Garces
Shopping here is convenient. You have multiple options of checking out. The Lufkin location, normally, has the stuff I need and the staff is helpful.
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November 2023 by Nutasha Salas
Although crowded, this is one of my favorite stores.
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October 2023 by Nikolas G.
I love this store. The deli is probably my favorite part definitely recommend the pizza! Most of the store is buying in bulk that's what Sam's club is buying in bulk which I don't do a lot. Good place, Good food, and Good staff!
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October 2023 by Kim Iribarren
Debra who is a front end manager and also works in customer services went above and beyond the call of duty as a professional and a kind and caring person.. she was not only loyal to her company of sams club but was brilliant and caring as I was determined to find the right ink for my printer. This kind of help is hard to find and I want to commend the management and Debra for this customer service..thank you. I will continue to shop here and recommend this club above the rest.. today the 20th of October at 6:30 Pm I’m satisfied and happy!
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October 2023 by william willis
Lots of snacks of new Items. 8 cases of 48 bottles of Ozarka Water.
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September 2023 by amanda tutt
The lady in the food service section (Caucasian, black hair, late 30’s) working the register is very rude and unprofessional. She intentionally gets your order wrong and practically throws your receipt. She really needs to be re-trained on customer service or find another job!!!!!
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September 2023 by David
We always enjoy going to this store. It is well-stocked, organized, and the employees are friendly.I hate the fact that everyone is basically accused of theft as you walk out. It is humiliating to have some clerk challenge your honesty.But if scumbags didn't steal, I guess they wouldn't have to do that. Still frustrates me.
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August 2023 by Janis Wise
All good. Normally have what we go in for. And always clean and everything is always fresh!
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July 2023 by Millie Cassidy
Need more handicap parking closer. Move the pickup spots so handicapped individuals don't have to walk so far.
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July 2023 by Eunice Mitchell (Mendoza)
I'm here visiting. Came in today to make a payment for my mother. Waited in line in customer service line. Only to find out you can't make them there but at the register. So I go to one of the registers to wait in another line. Cashier was checking out and another standing around. So she opened the register and offered the lady behind me that she could assist her. Like right then it felt like a bit racist situation. Never again will I come to shop here. The sad part is that I don't live here and I have lived in many cities and they seem to be more friendly than this store. Poor customer service. I don't recommend this place to anyone.
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July 2023 by DL Duke
If I am going to be my own cashier, I should get a discount instead of 'stink-eye' from a Sam's floor worker.
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July 2023 by Michael Menefee
Always find new And different products great prices wish they had bags to put your products in after purchase but besides that it's great
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June 2023 by Sheree
Always a pleasant shopping experience if we ever come through Lufkin. It can get busy but we have never had to wait too long. People are happy to help and be at work.
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May 2023 by Peet von
Don't shop here much but the deli has some insanely low prices for pizza, hot dogs, and hot pretzels