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February 2024 by Kim Freeman
Technician was friendly and explained was was needed
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February 2024 by Mike Cotton
Richard notified me when he within 15 minutes of arrival and was prompt and efficient in his repair. Was also cordial and courteous. Thanks for his service.
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February 2024 by A Google User
Tech was both very knowledgeable and professional.
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February 2024 by Frankie Golladay
Professional fixed quickly
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January 2024 by Wesley Conn
Anthony did a great job. Very professional and quick worker.
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December 2023 by Stephanie Cooper
Everything went perfectly, the guys were so nice!
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December 2023 by Deloras HarrisMyGoog
Great! Fast! Efficient! Pleasant!
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December 2023 by Melinda Storzillo
Tony was awesome. He was super professional & provided quality workService: Washing machine repair
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December 2023 by Stephen Courtney
Had a great experience. My tech communicated with me consistently throughout the day keeping me updated.
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June 2018 by Tony Harper
Gentleman did a great job. Took his time, spoke English, explained what I should and should not do on each appliance. He knew his stuff! He cleaned up and when he left every think was working great!
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April 2017 by Diane Guillory
Just got off the phone with customer service. Have been on the phone for 58 minutes with them. Sears over-charged us for a repair service. Been trying to get this straight for a couple of weeks. Very frustrated with this process. Would not recommend Sears service.
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March 2017 by Sue Sears
First of all the salesman in our neighborhood Sears store was terrific. He showed , compared for us , measured etc. Couldnt have been better. Next the ladies on Sears service phone were so very nice as well. The best was the gentleman who came to check our old ref/freezer was so skilled. He found the problem immediately. I was very impressed with his skill and when asked he told us of his extraordinary training. Have been Sears customer for long time and will continue to be. The delivery men did a good job also, even cleaned up the water that splashed.
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February 2017 by Meagan M.
We came here in hopes of finding a new refrigerator. The man who was there was super friendly, but almost pushy when it came to getting one. We decided against it because we were concerned with the financing program that just sounded WAY too good to be true. The women's bathroom was gross as well. To me, the overall store is just dirty. I would rather go elsewhere for appliances.
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November 2016 by G M.
Great store with great staff!! Everyone is willing and eager to help you. Small town feel. Great deals there too.
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October 2015 by Rhonda M.
I'm afraid Lufkin Sears is about to do us wrong.We were one of the first customers to buy a mattress in their new department. We made several visits, explained our particular need, and asked specific questions about returns and exchanges. The Serta Iseries formed two dips, one on each side, within one week, and the mattress is way too soft. We are having to continually rotating it. Sears associates assured us it was a simple return/exchange at no cost several times, failed to give us the proper paperwork, and now they won't talk to us at all, but refer us to the mattress line, which says there is no way around the fees. Lufkin Sears admitted during each call that their department was new and they "didn't know." We always trusted Sears for every big purchase. I'm hoping Lufkin Sears, and specifically Mr. Purvis, the manager we talked to and admitted he didn't know the mattress policies either, will make this right. At this point, the fees are around $350, whether we make a return or exchange. The Sears website clearly states Serta has a no restocking fee for Serta ISeries mattress returns or exchanges via Sears. What is going on in this store? Will somebody help us? Why is it the store will apologize over and over for "not knowing" their mattress return/exchange policy (even though they made one up for us on the sales floor), but are unwilling to make it right and waive the fees, at least the restocking fees? If you can't trust Sears anymore, who can you trust? Update: Regarding our mattress purchase from Sears where Mike and I carefully asked and were told we could make a no fee return or exchange on our new hybrid mattress if necessary, I found where the Sears MyExpert on their website explained their return/exchange policy online in January. Yesterday, the Sears mattress return line associate said the policy changed two months before we bought ours, but could not show me where this change was indicated on the website, just that the policy listed is now different. We were quoted the old policy from four months ago by all sales associates on the floor. In the end, we TRUSTED our sales associates on the floor to tell us the correct po,use. We shouldn't have to go online and research to see if they are telling us the truth. What kind of business does that? Apparently, Sears does. Shame on Sears.