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February 2024 by Chaikel wacasey
My boyfriend and I came here to rent a car dolly and had scheduled the pickup for the previous day. Upon arrival, there was only one staff member present, and it took him a while to assist us. When he did, he appeared to have an attitude. He inquired about our visit, and I explained that we had an appointment to pick up a car dolly. When asked for the name on the reservation, I hesitated, unsure whether it was under my name or my boyfriend's. His response to my uncertainty was quite rude. Trying to clarify, I began to explain, but he interrupted, demanding both names with a continued unpleasant demeanor. Despite this off-putting interaction, we needed the dolly and proceeded with the rental. My boyfriend attempted to lighten the mood by asking how his day was, to which he replied curtly, making it clear he was not in the mood for conversation. This was our first time renting from U-Haul, and the experience was soured by his impatience and rudeness. Later, a front desk lady arrived who was much more amiable. Regrettably, based on my experience and my sister's similar encounter, I cannot recommend this location. If possible, I would rate it zero stars.
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January 2023 by Leah Salazar
Do not rent vehicles on the weekend. I used the 24/7 feature with U-Haul, confirmed the reservation, and was given a reservation number. Once we got to the pick up location and followed the prompts on my phone, the reservation code would not link to my account and would not allow us to complete the pick up. Because we had also scheduled to sell our car the next day, we completely missed out on moving our things. Our reservation was very important to us and losing it was the worst.
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June 2022 by Douglas Peck
I made a reservation for a trailer they didn't even have it when I got ready to pick it up
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April 2022 by Chris Adamcik
Good customer service. Thank you!
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April 2022 by John564 Holloway
DO NOT pick up any vehicle or trailor on the weekend. You're forced to use the 24/7 on-line check-in which can be very difficult. There's no staff on the weekend. When I booked on a Wed, I WAS NOT told no one would be here on the weekend for pick-up. Any weekly rental/pick-up would be your best bet.
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March 2022 by Brandi Rouse
This the most professional business I have visit since I've been in lufkin Mr. Miller provided excellent customer service and is very reliable would give 100 stars if possible
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November 2021 by Tiffany Purtell
NEVER use this place! The guy who was working when my husband and I went to get a truck was VERY, unnecessarily rude!
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October 2021 by John C.
I hauled a car from Arizona and dropped of the one-way rental car hauler at this location. The gentleman who was working was very helpful assisting me with parking the trailer on his lot. He efficiently completed the return paperwork for the trailer and I was on my way in minutes after arriving. Fast and efficient. The lot is large and I had no trouble maneuvering my truck and trailer into the lot and backing into the parking spot. I will certainly use this location in the future when I need a vehicle or trailer to move stuff.
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June 2021 by Robert Brashear
Ok staff but maybe try and refrain from using the f-bomb non-stop around customers
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July 2020 by Michael Powell
I have dun business so many time and highly recommend them they are generous big-hearted people I will always go back to them
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July 2019 by Stephen
Helpful staff, conveniently located
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January 2019 by Wade Richardson
Nice people had what I needed
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October 2018 by Aaron Diggens
Staff was ok, if not a little condescending. The app for checking in and out is horrible.
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October 2018 by Juan Pablo Perez
Just Awesome
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March 2017 by Melissa Johnson
Used this location to pick-up a reservation from online. Dealer just radiated "used car salesman". Initially gave me a trailer that didn't have all the lights working. Inside you could clearly see the wiring and that there was a problem. Looked like it had been over the road a trip too many. Said he didn't inspect it after drop off and gave me a replacement (newer and with plates that were the same state as my destination).