UBank
BanksHours:
403 S Chestnut St, Lufkin TX 75901 Hours
About UBank
UBank is praised for its friendly, helpful, and knowledgeable staff, particularly at the Chestnut branch. Customers appreciate the excellent service provided by team members like Mallory, Beatriz, Marvin, and Erika H., who go out of their way to assist with various banking needs. Many reviews highlight the staff's patience, kindness, and willingness to communicate clearly, making customers feel valued and comfortable. Mallory is frequently mentioned for her cheerful attitude and extensive knowledge, especially in handling issues such as account reopens and lost cards. The branch is known for delivering personalized service, with some customers switching to UBank for the quality care they receive. Overall, UBank is recognized as a reliable bank with a dedicated team that provides a positive banking experience, especially at the Chestnut location.
Most Recent Reviews
January 2025
I need to give a big thank you to Beatriz and Mallory!! They helped me get my account reopened and saved me the HUGE hassle of having to relink everything to a new account by doing so!!! Thanks B…. You’re the best! Mal… you’re leading an amazing team so thank you for all you do!
February 2024
I had a wonderful experience with the worker named Erika H. she was very nice communicated well and even went out of her way to help me setup my card she was nice and friendly and I will be visiting here again.😊
December 2023
There are some pretty awesome people at Ubank. Mallory, Beatrice and Marvin are amazing. They are so knowledgeable and are always so patient and kind. My favorite branch is Chestnut, but Marvin makes me want to frequent his location as well. Thanks for the years of good service.
More Comments(93)
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