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December 2023 by Vanessa Grisso (Soph)
My mother had ordered me bras in the wrong size. I came into the Lufkin store to do an exchange. They didn't have my sizes in stock so an associate offered to order me some. I thought this would be fine. She asked me for the shipping info and I clearly stated to her not once, but twice my address and name. She put it under my mother's name, and left out the apartment number on my address. So my package fell into FedEx limbo. When I called the store to figure out what to do I was immediately sent to the manager on duty. When I tried to explain the situation the manager told me the associate would've had me confirm my info on the screen. I told her the associate did not do this. She told me that her associate would have had to confirm it with me. Basically implying I was lying and then told me she can't do a thing and to Google the customer care number. All I wanted was to figure out how to fix it and I got dismissed and spoken to very poorly. I work retail myself and try to be kind when having issues with stores but this is the rudest manager ever. Her associate had a long line at the time she ordered for me and called for help with my order several times and got ignored when she asked for help. Mistakes happen but clearly management here does not care about their associates or their ustomers.
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December 2023 by Vicki Brock
I ordered online then received text the bag was sold out. What about offering us that didn’t get everything a deal next time??
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December 2023 by michelle bassler
They had 40% off and I was excited to buy some pajamas. I got home and shirt size was different from pant size. The pants were way to big !!! Next time I will check before leaving. I live in Livingston so won’t be able to make it back soon to return.
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September 2023 by Taigan Williams
The workers were so nice
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May 2023 by LoveliBrown Foreva
Great deals and nice new fragrances
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January 2023 by Stephanie Jones
You can find some really good deals in the store. I go in the store and Shop and look at prices then go online and compare! Sometimes the deals are better online..
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August 2021 by Jada Hawthorne
I just bought the maternity bra and I’m in love it’s a great fit and it’s so comfortable I’m glad I bought it
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January 2021 by Shawn Hurley
I found exactly what I was looking for and the sales were awesome!
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January 2021 by Mary Catherine Marzullo
♥️♥️♥️Victoria Secret been going there since I was 19 today is my birthday & shopped today & got beautiful everything ?
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September 2020 by Octavia Jones
Friendly employees who keep you company while waiting in line. They make the whole experience very welcoming.
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April 2020 by Beverly Claire
Elegant feel and wow gorgeous lingerie. Fun PINK clothes for our teens. Heavenly scents and lavish lotions. Always kind, courteous staff who go above and beyond to help our shopping experience be a pleasure.
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November 2019 by Linda Colston
Always long time spent in check out line
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October 2019 by Milissa Smith
Great staff and ladies, they now carry bigger sizes!
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September 2019 by Adalia Contreras
Great customer service. Not always but today they did good.
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September 2019 by Love Peace
Elegant feel and wow gorgeous lingerie. Fun PINK clothes for our teens. Heavenly scents and lavish lotions. Always kind, courteous staff who go above and beyond to help our shopping experience be a pleasure.
