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July 2023 by Allison Mowrey
Went in with five minutes before they left for lunch, be advised that if you arrive during posted business hours they might not help you
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July 2023 by Google user
Went in with five minutes before they left for lunch, be advised that if you arrive during posted business hours they might not help you
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June 2023 by Sharon Y.
I like that they deliver but it's so hard to get your medicine on time would be nice if I could get it whenever it's time to to take again without run an hour. It makes me sick. Other than that I haven't had any problems with them one of the customer service representative ladies went above and beyond to help me.
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June 2023 by Kurt K.
I have always had good service from the pharmacy staff and watched their interaction with other people in trying to find ways of payment or discounts so that customers could receive their medications. Recently I suffered from kidney stones and was in great pain waiting on meds. Pharmacy Technician Taylor helped walk my prescription through the process even dealing with my lousy insurance that was balking about paying and wanted to delay the pain medicine. She could see I was in distress and worked to get the meds in my hand ASAP. I really appreciate her dedication!
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March 2023 by Stel H.
The employees in the pharmacy department are the most rude and inept when dealing with patients! Yesterday, I had a lady named Maureen, tell me in a very sarcastic tone, that, and I quote, " ma'am you need to plan your outing better"! I was 4 minutes before they shut down for their lunch break. Living here in East Texas with spring underway I have very bad sinus issues right now. All I wanted to buy was 1 box of Sudafed! 1 person not doing anything while I was in the store, "you are gonna have to come back"! Two registers one customer being cashed out by another employee. No one would help me. So basically they don't want anyone to walk up in the 30 minutes prior to when they shut down for lunch. That is basically what Maureen told me on the phone as well! In all my years of working retail, I have never spoken to a customer that way now would I have ever let an employee speak that way to someone! These people are horrible and I will be moving all of my prescriptions away from Walgreens Pharmacy in Lufkin Texas!
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February 2023 by Lauren S.
I have used Walgreens on Timberland for many years because their customer service was always wonderful. The last few times have been absolutely miserable dealing with them! They have gotten so rude and make you feel like you are inconveniencing them. I understand they are busy but kindness goes a long way especially when the person doesn't feel good. I had a sick kid with me following a dr visit and he didn't feel good at all but I couldn't go home because I live 30 mins out of town. It took over 4 hours for them to get his meds filled. Then the rest of the family got sick and again I inconvenienced them because I needed my rx so I could take my 2 doses to go back to work the following day where my job is extremely short handed when someone has to be off for being sick. DO BETTER WITH YOUR ATTITUDES!!! You wouldn't want me taking care of you the way you take care of me!! I will be moving my rx elsewhere.
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August 2021 by Jim Dorsett
Computer problems have really effected the service this pharmacy had
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July 2021 by Chris Shadowens
This location is so slow. Had my prescription delivered by fedex. They say they left it at my door. Then they say at my gate that’s 1/10th of a mile from my house. Then they say it was left at a neighbors house and that I should look for it. Walgreens won’t return my phone call. When I call I get the call center then transferred only to be put on hold constantly. I paid for medication that I did not get. So I’m out for a month
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July 2020 by Shelby W.
Don't try to call up here, they won't even let you finish a sentence. I called up here to try to get information about my canvas print. The lady on the phone picked up, spoke so fast I couldn't understand her and then put me on hold. Then, as I was trying to explain what happened online she cut me off mid sentence and just asked me what my name was. Really not happy. This isn't the first time it has happened either.
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July 2020 by Kim Denson
Always friendly staff, good prices and selection of otc meds.
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December 2019 by Rhonda Edmons
The only pharmacy I use to get all Rx filled...I have MS so I am on a lot of medications. All staff is helpful and professional. Some know me by name”Travis has always been a reliable Pharmacist
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October 2019 by Gregory G Dempsey
You can get what you want here the people are friendly and helpful
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August 2019 by Gloria Dean Mosley-Webb
I love Walgreen's I buy all my medicine there and other things what you from a drugstore go to Walgreen's
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July 2019 by Elizabeth C.
Extremely poor customer service! Took five hours to fill three simple prescriptions even though I told them that I was in terrible pain... And none of the prescriptions were for painkillers, but medication to stop the horrible gastritis/food poisoning, crying and begging God pain I was in... For a total of 12 hours. Now that will put your life at risk! And then they acted like I was a nasty person for being upset about it. I get my monthly prescriptions here and have always found that they were wonderful to work with... But not today! Shame on you, Walgreens!
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February 2019 by Heather Danielle Redd
This pharmacy is an absolute JOKE. They bold face lie to their customers, hang up on them, and have absolutely NO problem blatantly delaying the care of their customers & their children. After my experience today I will be changing ALL of my family's prescriptions to a RELIABLE pharmacy that actually puts the care of their customers first. I am absolutely disgusted with this facility, Lufkin deserves better.