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November 2023 by Tawnya Bass
I had an amazing experience with Mike Smith Tire. I literally pulled into the parking lot at 8am with smoke rolling out from my hood. Within 15 minutes a service engineer had pulled my truck into a bay and diagnosed the pro lem. They sent out for parts and had my vehicle repaired and ready to go within 4 hours.The staff was amazing and the wait in the lobby was very comfortable. Excellent customer service and attention to detail. I highly recommend Mike Smith for any car care needed. I will definitely be using them in the future.
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November 2023 by Andy Anderson
Had a flat on my truck and took it to them. I'm new in town and had not used them before, they were extremely nice and prompt to wait on me and the turnaround time was great.Thanks for the service.
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November 2023 by Cody Perkins
I have used Mike Smith's a couple of times for different services. Once I was driving through Lumberton and picked up a bolt in my tire. I drove to Mike Smiths and they patched the tire pretty quickly. Another time I went to Mike Smith's after my wife brought her Jeep to Discount Tire to have the tires rotated. The salesman there told her that her tires were so bad that if she did not buy new tires that day she was likely to have a blowout on her way home. I told her to drive the Jeep to Mike Smith's and ask for a second opinion. At Mike Smith's she was told the tires had more than 50% life on them and were safe to drive. I decided then that when those tires needed to be changed we would do it at Mike Smiths. When it was time to change them out we brought her Jeep to Mike Smith's, dropped it off and picked it up the next day. Their prices were fair and we were able to get the tires filled with nitrogen. They also aligned the front end to keep the new tires in good shape longer. I will use Mike Smith's from here on out for new tires, rotations, and alignments as they are honest and fair.
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October 2023 by Maribeth Lakin
In and out quick, they saved my day. Everyone was super nice and there's a cat to pet. I'd definitely use them if I lived there. I was in town for work. 5 stars!!!
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September 2023 by Barbara J Coates
I was greeted right away after, entering this establishment. All the staff were knowable, well trained and eager to serve the public.When you live in one household the shuttle service is fantastic! No worries about getting home while your car is being serviced nor getting back there when your car has been completed.Very friendly and also keeps you informed before any other needs are needed for your car. Always receivespermission to performed in advance.This is my second service I needed and once again I am satisfied with their job. Iwill highly recommend this establishment for satisfied services.
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September 2023 by Dottie Snowden
Mike Smith Tires does all my tires as well as other maintenance. They are friendly and the mechanics know what they are doing. Sometimes I have to wait for an hour or longer, but they always offer to take me home and pick me up when my car is ready. I won't go anywhere else.
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September 2023 by Kristal Jones
I'm a very frequent person at Mike Smith Tire Pros. Anytime I have a problem Justin, Destiny and Mike always make sure I'm taken care of...even from 800+ miles away. Justin and Destiny are amazing! Customer service is awesome! I highly recommend Mike and his team!
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September 2023 by James “harri” Brown
Mike Smith tire pros is perfect. They handled customer after customer with Genuine care. And they charged me $89.For a front-end alignment That's 1990 prices.Thank you so much, Mike Smith. I really wanted to get my hands-on that Michelin football. And anybody who wants to buy a homemade football Head to eBay and look up football pillow.You'll find James Brown Football originals. Choose your own school colors Or team that you might want And I'll make it happen. And thank you all for looking at my post.
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August 2023 by C Derrick
They won’t screw you for a few dollars. Had another shop who wanted to charge me for a new filter, Mike Smith showed me it was still in really good shape, just needed to be blown out. Other shop wanted to charge me $260 to change only one side of the brakes which is a no-no. Mike Smith got both sides for the same price. The lady who helped me was Destiny and she was soooo friendly and knew what she was talking about. She definitely won my business!
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August 2023 by Madison K
f I could give less than one star I absolutely would all of this s*** show proceeded to start a week ago I spent 4 HOURS waiting for them to work on my car last Friday and i they told me at the end it was taking so long because THEY broke a valve stem and the sensor they installed wasnt working properly so they told me to drive it and it would go away at that point I was ready to leave. So I left after I got not even a SORRY FOR YOUR WAIT?!? Never in my LIFE have I know an oil change and tire rotation to take 4 HOURS well guess what the low pressure light didnt go off so I went back up there and spent ANOTHER HOUR AND A HALF!! AND STILL LEFT WITH NOTHING FIXED!! They told me to come back in and they would fix it well another 2 and a half hours today and I left in the same condition i they sent me home with last week I also had a dead battery which was awfully funny because it was FINE when I got there ZERO issues. They tried to tell me the valve stem THEY BLEW WASNT THEIR FAULT?!? And that I need to go to a different shop to get it fixed?! So now I have to shell more money out because **** refuse to refund me? I sat there for 8 hours in total thank god for the one decent mechanic there who was actually nice but I will never set foot in this place ever again. I encourage everyone else to do the same especially if you arent friends with the owner then you definitely wont get decent service and they will break your car and blame you lol..
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August 2023 by Steph D.
They won't try to screw you for a few dollars. Had another shop want to charge me for a new intake filter. Mike Smith showed me it was still in good shape, just needed a little debris blown out. The other shop wanted to charge $260 to change only one side of the brakes which is a no-no. For about the same price these guys had both sides done. The girl who helped me was Destiny - she was soooo nice and knew what she was talking about. She won my business.
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July 2023 by Sheila Weston
Excellent service! I walked in without an appointment due to a tire low on air. They were welcoming and got me in right away. Found a bolt in my tire, fixed it for a great price, and I was on my way. Highly recommended!
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July 2023 by Joel Swearingen
Stopped in because of bouncing in the front end every time I started slowing,they got it back,found the problem, got new brakes and they fixed the caliper which was locking up all in about an hour and a half,nice to work with professionals that don't make excuses and blame covid for their short comings. Much appreciated.
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June 2023 by Jenny Hamilton
Excellent and personable service. Reliable auto care. My only wish is that tires weren't so stinkin' expensive. BUT .. that's not their fault! Everything is expensive these days. At least going to Mike Smith Tire Pros is a comfortable environment to deal with the pain in the pocket book! Thanks for your care.
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June 2023 by Milt Stringer
My wife dropped her Chevrolet Tahoe for a tire rotation, wheel balance and front end alignment. She was notified hours after she dropped off the Tahoe that they would not do the front end alignment unless she bought two new tires. Maybe I’m wrong but I did not know the condition of the tire had anything to do with an alignment? Am I mistaken, if so, I will gladly remove my two stars. I’m currently looking for someone else to do the front end alignment. She also asked for a quote for four new tires which they would not give her. I’ve dealt with Mike Smith for many years both personally, and for my company. I’m very confused as to what transpired today.
