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April 2025 by Rene Roman
They have very bad, poor customer service, the person behind counter Did not wanted to answers questions, seems in a bad mood, she was barely speaking to us , and we were buying a new phone. Frankly, not going back to little, cricket store.
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October 2024 by Celeste Ramirez
Great promos coming soon , due to the holidays around the corner.😃😃
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October 2024 by Charles Baumann
I came to the cricket store today and the lady working here was very helpful with me her name is Celeste and I appreciate the communication thank you.
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September 2024 by CHERYL TIDBALL
Celeste is the best!!!
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August 2024 by Mike Cadena
Air head no help what so ever
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June 2024 by olivia merry guerra
Best cell service for the rural area also always has awesome promotions for adding new lines all you have to do is ask what they are
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April 2024 by Del Santos
Friendly staff who are helpful with their knowledge.
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March 2024 by G C
Sorry cell service I don't recommend. I had gone by to just pay nephews bill and they told me that I couldn't which surprised me I told her I thought cricket would be happy to get the payment but she told me I wasn't able to because I wasn't on the list as an authorized person to make a pmt, which I thought was pretty stupid as all I wanted was to make a payment and wasn't able to.
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February 2024 by Barbie Tovar
DOESN'T KNOW HOW TO EXPLAIN A PAYMENT PLAN, ENDED UP PAYING MORE THAN I WAS SUPPOSED TOO , I HAD NO CHOICE BUT TO PAY IT , DO BETTER GUYS !
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January 2024 by Tammy VanderGeld
The employees don't listen. When my daughter and I came into the store, we desperately needed to change her phone plan and phone number from her controlling ex-boyfriend. After my daughter and I asked several times if we needed a new SIM card for the change. Celeste insisted we DIDN'T need a new SIM card when we did this, and because of her attitude and insistence, people were still able to contact her through her old number, and now her new one too. Because of this, I took it back to the store, and they said we would have to get a hold of customer service. I do this, and guess what? The SIM card should have been changed out. I drive all the way to Castroville cricket to do this because Celeste likes to think she's right, Tasia at the Castroville location said that this could have been avoided if the employees at the lytle location would have listened to us the first time. I had to pay an extra $10 to get a new SIM card because y'all didn't do it the first time. I drove all the way back to the lytle location to get refunded for my $10 that I had to pay in Castroville and y'all tell me I have to get a hold of customer service again to get my refund. I just let it go, but I will not be returning to this location again. Learn to listen to your customers.
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December 2023 by Maria De Luna
WORST customer service! Employee was RUDE, UNFRIENDLY and BAD ATTITUDE! Do NOT do business at this location. SHE were unable to answer any questions on my account. Waste of time going to this location. Employee is just there to collect a check, no knowledge of services and/or accounts. This location has a huge turnover of employees, do better management, be present and train your employees better. Customers outside your store said the same thing of rude and unprofessional employees at this location.
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November 2023 by charles Clark
Great customer service Ms.Celeste has, you need more people like her!
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October 2023 by Lucille Hernandez
Celeste Ramirez, Lytle 110, has very extensive knowledge on her skills for cricket and she’s also very kind and efficient in her work, she help me for an hour with upgrading my phone. I wish there were more employees like her !
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October 2023 by Isaac Moreno
Olivia is the rudest customer service rep ever she shouldn't be working with people if she can't multitask. Then wanna say "take this phone before a hang up on her", then throw me off to the next girl.
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August 2023 by Oly Ramysther
Terrible service !!
