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December 2023 by Barbedwirehalo1
I just want to acknowledge Josh and Jeff They took excellent care of a customer. I work at a different store in the same town. Josh and Jeff went above and beyond to make sure this customer was well taken care of, even when the original product was not purchased from their store. Great job. Customer service done right
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November 2023 by Karen Gamble
Clean store they are just very eager to help. Hard to just wander and see what I did not know I couldn't live without when someone is trying to help me every other aisle. Then again it is not like I want to hunt them down either. Maybe just offer to help every 4 aisle mot every other?
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October 2023 by Lynda Page
Brandy provided excellent customer service! She was very helpful and knowledgeable. She assisted me in purchasing two Stihl products.
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October 2023 by Pamela Davis
I needed help with a broken key fob and Ashly and Kim worked for about 1/2 hour trying to fix my fob. It now works fine and i am so glad that it works perfectly
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September 2023 by Sean Ham
Very nice store, kind of a cross between the well stocked hardware store you remember from childhood and a patio center. In a good way, helpful friendly staff , excellent selection. Your spouse will be miffed if you go without them...
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September 2023 by Jack Caolo
Kelly Byford advised me on paint and primer and application on August 10 and she did an excellent job. I will go back to her if I have any questions or need anything more. Thank you.
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August 2023 by van howard
I would like to thank Kim 8/27/2023 for her knowledge and professionalism assisting me for a oil based paint removal tool.
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August 2023 by judy jacks
kelly was patient, knowledgeable, helpful and friendly. I drive past a Lowe's near me and go the extra 10 miles to go to Groom and Sons. everyone there is knowledgeable and friendly. Glad they are in our area. thanks to all who work there for being so helpful especially thank you Kelly.
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August 2023 by Closerto2020 Books
File this one under “Pleasant surprises about moving to Mabank that you never would have expected.” So if you’re coming from the cities (I’m coming from Austin), this is what customer service in a home center type store looks like. Here they don’t just tell you they think whatever you’re looking for might be on aisle whatever, they actually go with you and help you find the things you’re looking for.And they’ve got a pretty broad inventory - there aren’t a lot of goods you can’t find here. I also like that the location hosts a farmers’ market every other Saturday.
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August 2023 by April Mixon
Kelly Byford was very helpful with our paint needs today. She was very friendly and professional.
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August 2023 by Mary McClaskey
Kimi was super helpful and very knowledgeable about the products she sells.
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August 2023 by Sean
This place used to be great but it has went down hill big time. The lumber yard is a disaster no matter what time of day. The prices are unbelievably high. It's worth it to drive out of town.
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June 2023 by TommG05
This is the worst hardware store! They claim to look-out for and have the back of their community; but, when it comes down to it they really don't. You can find what you need from the other hardware stores around the area: for a better price. Alas, there is always Amazon for other items. You are not doing the community or yourself any favor by shopping there.
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March 2023 by Oskar Garza
They are renovating the store to make it more accessible. Always somebody willing to help you
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January 2023 by Matt Dunn
Best customer service ever received in a hardware store.
