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January 2024 by Ernesto Echegollen
Quick, simple and easy
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December 2023 by Amy Lowry
I have had such a positive experience at this location working with Trey! Last year when I needed a rental while my car was in the shop, it was my first experience not working with a former employee there. It was such a relief not to hear her answer the phone, and the customer service has been incredible ever since her departure!
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November 2023 by Marshall Styers
Trey was very helpful, informative, and made sure I was completely satisfied when leaving. He is definitely top notch
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August 2023 by Scott Christy
So far my experience with Enterprise Rent-A-Car as a whole has been very positive. As far as this location compared to other locations I have used, this experience has been a little disappointing. It took nearly all day to get a suitable rental when my company broke down. I tried calling the location several times when the rental needed minor service and no one would answer the phone. I expect better service and typically get it at other locations. In fact after striking out with them on the minor service I called one of the other locations I have used and was able to quickly get the necessary information.
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July 2023 by Kip McNinch
Office was very dirty and unorganized! Rental was the same, was not vacuumed or cleaned from prior renter(s.) Disappointed for Enterprise and expensive at that!
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May 2023 by PlatinumRoseEnt
Were I an Enterprise employee at this office, I would help an out-of-towner whose travel plans were abruptly altered after they hit a deer. I felt stranded, alone, and helpless.
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March 2023 by Tom Collins
Initially, passenger van was not available despite 4 days advance notice. Plan B was a three row, new V-8 Chev Tahoe ( capacity of 6 adults). Took all day, but E. employee Chase @ Mabank, TX. connected the dots. Left Texas on time, round trip was 650+ miles for a beloved Pastors celebration of life and burial in Mississippi. I returned the Tahoe -- gassed up, vacuuming it completely, and on time Monday @ 8:50am. Summary: initial mix-up was fixed by the on site, busy employee of Enterprise. Only second time that I've utilized a car rental, but would highly recommend that everyone see America as tourists as a E. customer. To CHASE--> many thanks, and this was an important road trip. T.D. COLLINS ( Gun barrel city, Texas).
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December 2022 by Lauren Dixon
Michael Benavidez is the best Enterprise person I have ever done business with. Great customer service skills and made the whole process very quick & easy! I will definitely continue to go to his location in Mabank to handle all my rental needs! Thank you Michael, you ROCK!
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August 2022 by Kathleen Hester (Kathy king)
Took forever to get a car but when I finally got one man was it nice.....
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May 2022 by Lauren Power
Michael Benavidez is the best Enterprise person I have ever done business with. Great customer service skills and made the whole process very quick & easy! I will definitely continue to go to his location in Mabank to handle all my rental needs! Thank you Michael, you ROCK!
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May 2022 by Lauren A.
Michael B. is the best Enterprise person I have ever done business with. Great customer service skills and made the whole process very quick & easy! I will definitely continue to go to his location in Mabank to handle all my rental needs! Thank you Michael, you ROCK! (My original review was removed due to using Michael's first & last name, so to comply with Yelp's terms, I have redacted Michael's last name.)
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April 2022 by Lisa Starek
After reading the reviews, I almost didn't do business with them. I tried to call but no answer. The lady I work with said she went over there and got a car with no problem. So I went over there. When I walked in, the man was on the phone and the other one was ringing. He was trying to keep up being short handed that day. As soon as he got off the phone, which wasn't about a min or so, he looked my info up, it was already in the system from my insurance. I was surprised. A few minutes later I was walking out the door for him to meet me at the collision center to drop off my vehicle. He was very nice and fast. When I took it back, he gave me a ride to the collision center to pick up my vehicle when it was ready. I am very pleased with their service and I hope I don't ever need a rental car again, but if I do, I will definitely use the Mabank Enterprise.
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April 2022 by Meagan Robertson
They we're awesome would definitely recommend them very helpful ? very happy customer
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December 2021 by Emily Evans
Three different occasions I have needed a rental car and was not able to use this location. They hardly ever answer the phone, never have a car to rent and never contact me about my reservation. I have had to transfer my reservations on all 3 occasions to different Enterprise locations. BTW Athens Enterprise is WONDERFUL! Even Athens has tried to contact them to have my reservation transferred with no luck so I ended up having my insurance company issue a new reservation for the Athens location. The one star rating is only for the gentleman who answers the phone, he is friendly.
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October 2021 by Andrew Scroggins
Well it's the only car rental in town that I know of however excellent excellent service you go out of their way to make sure your happy
