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December 2023 by Paula Clark
At 4:07 pm I pulled into the mabank post office to mail a letter in the outside box. On the box is says pickup time is 4:30. She was taking the mail out and I asked her I said I thought it was at 4:30 she said" it is but I can take it out earlier" she was quite rude. Why post a time ud you are not going to adhere to it?
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March 2023 by Bre K
I have not received mail in almost two months. These include important documents such as new hire paperwork, my daughters medical forms from her pediatrician, tax information, etc. I’ve went into the office in Mabank, Tx numerous times regarding this issue. My address isn’t listed on the mail forwarding as it is a new address. I’ve told them numerous times we have a cluster box. We moved in January 15th as of almost two months later we have yet to receive any of the documentation we need. I went in there for nearly a month before a work order was created instead of doing it the first time. Instead I was given mailbox keys (which I still have), and told that a carrier would be out within two days to switch out the keys and we would have access to our mailbox. We also filled out a change of address form. I spoke with Robert 2 weeks ago who stated he would list my address on the web and it would be available by that Friday, it still is not. I was informed that the work order would be completed- it still is not. I was told they would hold my mail, yet every piece of mail businesses, our landlord, medical referral information/pre-op forms, and our employers have sent have not been received. Went in there in person to see if there was an update and spoke to Robert this time in person- nothing. They made us fill out yet ANOTHER change of address form. This is extremely frustrating and disappointing as this is an ongoing issue and has yet to be resolved.
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February 2023 by jim herron
Customer service at the actual location is friendlyIssues lie with their entry into the parcel delivery arenaIf your going to deliver parcels/packages (Amazon) then that requires that you climb out from behind the steering wheel and DELIVER packages that won't fit in the mailbox to the front door/ garageOtherwise stick to envelopes and other junk mail
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December 2022 by Mike Slovak
1 star because i had to give something. I had to leave due to all the talking the employees were doing i ran out of time and only had 1 person in front of me and 1 person at the only window that seemed to be open. There was a woman back there walking around but she was playing to much to open another window. Ill try again when I have more time . 10 mins wasnt enough that was only enough time to help 1 customer. Pitiful
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October 2022 by Jamie Garner
A dirty blonde lady driving a orange jeep ran over my brothers dog this morning and honks and yells out i just ran over your dog and then took off!!! Who does that!!!!! She needs to pay the vet bill or something. She needs to be fired!!! There are many dogs and cats that roam this area and thats rediculous!
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October 2022 by George Paul
Lobby open 24 hrs for mail boxes and limited package pickup !
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March 2022 by Sarah Evans
I love their service, but the lines tend to get long at certain parts of the day and moves slow. Other than that, it's a good post office.
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October 2021 by Vickie Higdon
This post office is crooked, way over charging for postage. A 9×12 envelope that would cost $1.00+ postage to mail at any other post office costs $3.00 at this location. And the workers are completely incompetent and rude. I will never use this location again. They are as bad as the 7-Points location. Both of these overcharge for postage. They probably figured out how to keep the difference. 7-Points is cash only, that's how they get away with it. I don't know how Mabank does it. I am going to report both locations. Those scales need to be calibrated. The workers as well. BUYERS BEWARE!
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September 2021 by Day Tripper
Absolutely the Worse Delivery Service Ever. Too many delivered to other people's boxes. Terrible. No Stars. And Rude when you want your items.
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August 2021 by Toni Strickland
I have been expecting a package for almost a week now. When I research it, I find that the post office deliverer decided to return my package on their own accord. What right do they have to do this? I was off work and home, the day that it was supposedly delivered and sent back. After finding this out today with the sender, I tried to intercept it and cannot. Lousy service for sure.
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May 2021 by Virginia Edmonds
Handed the mail lady, outgoing mail, she placed it in her hand with mail going into apartment mailboxes, I'm afraid my nieces card won't make it to her. It should be placed with other outgoing mail. I have had poor service, since I have moved here. My mail or monthly statements have been placed in some of my neighbors mailboxes and opened up. This should not be happening.
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March 2021 by Jim Horne
Easy in and out with side door to boxes and is also accessible to counters in frontPersonal has always been helpful and friendly to me
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February 2021 by Richard Rose
I have ordered an item 3 times. All three times, they f'd it up. From "An incorrect sort" to "Forwarded back to sender" to "your item is extremely late" and of course "no update on the tracking number whatsoever", and not to mention my mail is always in someone else's mail box or lost. I have had the worst experience and want to move just to get away from these clearly overpaid douche bags.
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January 2021 by Ricardo
These people are on repeat offense. I have never had worse experience with mail and or package delivery. My package was forwarded? Why? How many times is this gonna happen? The address is correct. Your inconsistencies are to blame.
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January 2021 by Marina Gaponenko
I have never had an issue with this Postal Service location. I live in a community where it is easy to get the mail mixed up and I want to applaud USPS and their loyal workers for delivering the mail on time and to the right addresses, despite holidays and Corona Virus.If you sign up for their email letter you can also see what's coming to your inbox on the daily basis.