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October 2023 by Christina J.
Not sure if my salesman was up for working today. I had a 4:00 appointment and I'm only giving 3 stars because the receptionist was amazing. I don't even know the guys name. I have amazing credit, I told him I had been approved at AutoNation but didn't feel like driving that far .... I told him several times to tell me more about the vehicles and he kept giving me the year make and model. I told him I'm self employed but my bank statements were in my purse if he wanted to see them.... (No response) I mentioned that my husband was out of town and just told me to get a reasonable vehicle since mine was in the shop ... (no response). I told him the car must have a back up camera and clearly he didn't listen because the first one he showed me didn't have it out of the 3 vehicles. Then when I didn't like any cars of them his only response was why not get a new car... when he should have been proactive and had the new car keys with him. He could have had a sale today but I guess I am going to make this drive to the other dealership.
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September 2023 by Jeff Buchanan
Lexi was awesome!!! Her service was great, very helpful in the negotiating process, upbeat and personable. We bought a used F150 truck from her that we found online. The paperwork was very easy and process seamless. Lexi put a big red bow on the truck to help celebrate the day!! If we are looking in the future, she will be our first call…..Thank You ….we love the truck!!
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September 2023 by Deirdre McKay
I thought I had made an appointment online for an oil change, but apparently it did not go through and actually make the appointment. When I got there, I spoke to Jessica and she got me in with no problem and the oil change was really quick. I was out of there within 30 minutes, even though they were really busy. I will be coming here from now on for all my service appointments.
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September 2023 by Diahn Schoultz
The Greatest Car Dealership and Service in Texas! Everyone is so nice and professional. They are always ready and waiting..helpful and honest. With fresh coffee and cookies, even.
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August 2023 by martha w
Have used the mobile service several times for oil change. So convenient and serviceman friendly and worked quickly. Saved me tons of time. Recommend Huntsville Toyota for any service needs, mobile service or there at the delearship..
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August 2023 by Matt Cranfill
Be ware when negotiating payments they already have the 3000 dollar oil additive and gps, but they will tack in a 3200 dollar upgrade for a 5 year bumper to bumper warranty and hide it is some fine print on the initial page. Then as normal, finance will try to sale even more warranty coverage. Shame on me instead of looking at numbers went off of payment. So a new 26000 dollar car had an extra 5000 dollars of add ons. Sale person was great and process easy, but make sure you look at every charge.
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August 2023 by Moni Henderson
WOW…awesome experience from my initial call to completion of service. My 2013 Infiniti has been serviced only by Infiniti dealerships in the past so I was very concerned taking it any place else. Jessica understood my concerns and laid them to rest with her understanding and professionalism. Respectful and caring folks from the moment I pulled in and confidence that my car mattered as much to them as it does me. They have definitely earned my future business. Thank you Jessica!!
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August 2023 by James Anderson
I took my 2019 Toyota Yaris in for service on July 20, 2023. The service was completed quickly and I was advised of a few things that could have been addressed, but it was not critical. They also checked the breaks, because they had been squeaking. The service advisor was Mike and he informed me of the details of my service and was great. He advised me that the breaks were in great shape and did not need any servicing at all. What I appreciated is that he did not try to up sell me on anything and you have to trust the individuals doing service on your vehicle.
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July 2023 by LEO HIDALGO
Awesome experience thanks to both Hayden our sales rep and Bridget finance manager!!! Although the Google location was off (sent us to the wrong location);when we put the location on Google Maps, Hayden was able to guide us to the dealership personally, and work with us in negotiating a good deal. He was very helpful and knowledgeable as he helped us set up all the technology things on the vehicle including syncing our phone and trial subscriptions, and you could tell that both of these people were not about the B.S. when it comes to getting our needs met. Thank you Bridgett for taking the time to explore all of the finance options available with us, and being able to work with us to match our APR from our bank. We've been to a lot of dealerships all over Texas(meaning, been through a lot of B.S.), and this one by far gave us the best customer service experience, the most fair deal, and the most inviting atmosphere both in person and via phone. Also, give Hayden a promotion and a cubicle office, like the one next to the white RAV 4 they have on display in the building, having the entire experience in an office would have been the only really nitpicking improvement I would make. I will be back, and I will tell my friends about this great location.
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July 2023 by Carl Risk
We purchased a used Nissan Rogue from this dealership. Our sales person was Lexi Villarreal. Lexi was an amazing sales person. She found a car for me and met all of our requirements. She actually did more than we expected. She has a great personality and is very personable. We are extremely happy with the car we got and will refer people to the dealership and to Lexi!
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June 2023 by Babak Haghighi
A really great experience. Purchased a 2023 Toyota Prius Prime sight unseen from Austin 3 hours away from dealership. My salesperson Ean was honest, courteous, kept me up to date on when it was going to arrive and all the accessories and after market options I bought. Also very transparent with pricing and my trade-in and felt comfortable with the transaction. My finance manager Brigitte was also very nice and the transaction went smoothly and as planned. Highly recommend and will purchase another vehicle here in the future if the opportunity arises.
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June 2023 by Devin Stone
This was my first time buying a car, and I was very impressed. Marcos, the salesperson, was friendly and honest, and helped me navigate car buying. Management cut me a deal, and Kay in finance made buying fast and easy. I’m very happy with my Yaris.
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April 2023 by Joyce Trammell The Realtor
Drew was great! I found a used car they had available for my son. Inquired online about the car Drew called me immediately. Sent more photos discussed a price and a drive out price. He held it for me for a couple hours since I live a couple hours away. They honored our agreed price! No haggle no problems! We will definitely be back to get Drew to help us again with another car since we have 4 kids!
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April 2023 by Vicki Sheffield
Our experience with Huntsville Toyota was excellent. The service department was polite and professional. The problem with car was fixed and the price was reasonable.The ability to rent a car right there at the shop was a wonderful benefit.People who stood out as great helpers were Teresa Stevenson, Patrick, and Lila. Thank you for providing such a great service!
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April 2023 by Debbie Marsh
I was greeted by two smiling young ladies. One washed my windshield and the other one contacted the service rep, Mike. Mike confirmed the reason for my visit and asked if I had any issued. Throughout my time in the clean and quiet waiting room, I was informed of the process. Mike also let me know of a few things that needed my attention. Also, while I was waiting, a gentleman came by and asked me and another customer if everything was alright. This is not my first visit and won't be my last. Exceptional customer service. And good quality workmanship. I hope it stays this way. Thank you Huntsville Toyota!