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March 2024 by Corinne Balfour
Banfield Magnolia was fully booked when I came in. I initially went in just to ask if they had eye drops they could recommend since my dog Caroline was having some redness and irritation with her eye. My appointment was scheduled for tomorrow at another location. The young lady at the desk explained to me how important it was that she be seen today. even though they were fully booked they immediately chose to squeeze me in that day. The staff was super attentive and friendly. The doctor that cared for my dog Caroline, Dr. Keller, was very thorough when explaining how to apply her eye drops. Caroline seemed really anxious and Dr. Keller was so sweet and caring towards her. You can tell Dr. Keller really loves her job and cares about our pets! Overall very good experience and I’m glad I renewed my plan with them. It’s great to be able to have peace of mind and come in when something concerning happens to my fur babies. Can’t speak for all locations, but I always have good experiences at this one and the Tomball location!
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January 2024 by Kevin Tomlinson
Love this place. And they love your animals the same.
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October 2023 by Jorge
Staff here are so friendly, Ms Wilkinson, Ramos and kensy at front desk are just the names I can think of right now but everyone in there are awesome. The Hospital is inside PetSmart all the way in the back.
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October 2023 by Robin Counts
Very helpful. My pup likes the people here even though she hates the vet.
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September 2023 by Michael Mead
First time, staff is friendly and helpful. Brought our pup her and signed her up for insurance and some tests.
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August 2023 by Makenzie Jeffers
My fur babies are always taken care when I bring them here! The staff is super helpful and always answer any questions I have. Highly recommend for all preventative care services.
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June 2023 by Tim K.
Banfield is our place to go good times and bad, this was a bad but Doctor Bix was great because after three dogs got a hold of Kaiser. He finally emerged and thought them off, but he had some puncture wounds. Fortunately all he needed was anabiotic's. he won't let anyone touch him, but Doctor Box is not afraid of him. He's doing well.
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May 2023 by Azyah Van Ness
My dog was having a bad allergic reaction and they didn't even try to make room for her to be seen. Terrible customer service, you can tell they don't really care about the animals. On top of that they stated my dogs leg was fully healed when it was not, I will never return to this location. I'm a vlogger and have a huge social media following, I will let them know how poorly we were treated. You need to make major adjustments this is disgusting.
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April 2023 by Jennifer Clark
I've been bringing my pups here for over a decade. The service is efficient, friendly, and professional. Albeit pricey and there are more affordable clinics, I appreciate the reliable convenience of the services they provide. Just remember that they are a business and will upsell what they can.
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March 2023 by Jennifer Shorr
I've been bringing my pups here for over a decade. The service is efficient, friendly, and professional. Albeit pricey and there are more affordable clinics, I appreciate the reliable convenience of the services they provide. Just remember that they are a business and will upsell what they can.
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February 2023 by Christina Lynch
Horrible. every time you go you have to wait forever and they are pretty much clueless. If you need actual pet care beyond basic shots do yourself a huge favor and just take them to a real vet clinic. They mark up their services and then "discount them" for members but the chart of fees are absolutely laughable. Their billing practices are quite questionable too, so look at everything very carefully and understand that if your pet dies before the auto renewal they will put the screws to you or send you to collections because you have a wellness contract, even though you cannot use the remaining benefits. They are a horrible company.
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December 2022 by brittany jones
I use them because they have a payment plan that help me with all the care I need for my pet because she has to go to the vet once a month at least. I am almost always put on hold for an amount of time. I spoke with Mary today she had an attitude with me because I was told I needed to come in before a center date so I was trying to make the appointment before that date I was given. She then suggested other location when I was trying to find a better date that would work with my schedule. The Conroe location I well not go back to because they took her stitches out without my permission and now she has problems left and right. I was really excited to use them at first but I have canceled my plan renewal for next year because I well not be using them.
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November 2022 by Angelica Carmona
None emergency visit make sure to stay on top of your plan and I highly recommend cancelling it. Your still going to have to take your pet to a regular vet/ an emergency vet. And get real dog insurance. I'd love to completely cancel this plan and be done with it completely it's almost impossible to find good vetinary care through bansfield.
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October 2022 by juilette vonostendroph
This place is located inside pets smart. They were my only vet I went too. Upon being in my very sick dog I was told to just up his water intake. And that he would be fine. My dog needed emergency care only hours later which Ihe got else were. This is a decent place for day to day stuff but not with emergencies or life saving things.
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October 2022 by KC
When I first came to this Banfield I had 8 rescue dogs, all employees were hard working, kind and loving to all animals and customers!!! Today, I picked up meds for my boy Clyde…...rescued from kill shelter BARC, Houston. Beautiful Heather the manager as usual greeted me very warmly, asking about my 4 fur babies, once she found out I just had R knee surgery, even she was busy that she cut all the pills in half and patiently explained instructions to me, I have been always very satisfied and grateful to hard working staffs here. I have read Steve Cox writing…run away from this Banfield, I want to tell Steve Cox that you fussed about $300 cost for your dog, apparently you like to shoot your mouth, you are Only good at the twisted, false dialogue!!! Not an old pro, an experienced dog rescuer like me, Banfield is one of the less expensive pet hospital, It’s a 5 star pet hospital, period.