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April 2024 by Janet Powers
Every weekend this Bank of America allows a "Sheepadoodle" stand selling puppies. With all of the full shelters and thousands of euthanized dogs, I can't believe this bank allows this.Embarrassed to be a customer!
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February 2024 by Jennifer Ekeh
Do not bother calling, no one answers the phone! Horrible location, looking to change to a different financial institution!
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December 2023 by Angy Davis
Great experience at this location. We were greeted when we arrived, and there was a very friendly teller available right away to assist us. No waiting and a friendly, knowledgeable teller.
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November 2023 by kim n.
Bad customer service , attitude with customer... not recommended...they will give you hard time...
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September 2023 by Matayla Langlais
Steve was very professional, helpful and knowledgeable, i highly recommend him for all your banking needs! 10/10 would go back :)
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June 2023 by Carlos Machado
I was going to stop at another location at Conroe but decide to come here because it is on my way home, and I found that it don't until 10 smh
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May 2023 by Jessica Andrade
“With drive through service” What a lie! ? Every time I have to come here there is never anyone at the drive through although it is “open.” You will sit and wait for nothing. Then you’ll go inside where you find one teller, a long line, and at least 2 other bank employees will come up to ask you why you’re there but they won’t help you, they’ll just say ok and walk away.They should hire more tellers and have less people walking around asking all the customers why they’re there. I’ll give them a hint. If we’re in line for the teller it’s probably either to give them money or get money from them. Shocking!
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May 2023 by Jessica A.
“With drive through service” What a lie! ? Every time I have to come here there is never anyone at the drive through although it is “open.” You will sit and wait for nothing. Then you’ll go inside where you find one teller, a long line, and at least 2 other bank employees will come up to ask you why you’re there but they won’t help you, they’ll just say ok and walk away.They should hire more tellers and have less people walking around asking all the customers why they’re there. I’ll give them a hint. If we’re in line for the teller it’s probably either to give them money or get money from them. Shocking!
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March 2023 by Kelsey Herring
Waited in line for 20-25 minutes to see a teller. New client trying to get cash and apparently I “didn’t know my PIN” so I wasn’t allowed to take out my money? I had plenty of forms of identification on me.
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January 2023 by Jim Shaw
Just like the TOMBALL Texas branch excuse after excuse as to why they can’t take a hold off a check! In all my life I have never had a hold put on a check for 7 day’s! I hate to see how long they would hold a check over 2500.00! Will be moving banks soon! ??
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September 2022 by Joey Garcia
All I needed was some blank checks for my business and they couldn’t do that!!!!!!! Unbelievable!!! Go to the Woodlands and or Conroe. Sad just sad
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July 2022 by Lili Johnson
Very rude staff, they think they own your money!! They don’t know what they doing! The women Zara I think she is the manager ! What a terrible manager, she really needs some customer service training! Learn how to treat the people that give business to this bank, is ridiculous she thinks she owns people money and the Indian too. I don’t want any business with this bank any more they are not for the customers. Don’t think your Money is safe with this bank because it’s not !!
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June 2022 by Jeremy W.
closed for "holiday" on a random monday. i drove 30 minutes to come to the nearest bank of america. f*cking joke
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November 2021 by Paul Sullivan
Have been a Bank of America customer for over 15 years. Walk in because I need to make a domestic wire. The lady ask me, do you have an appointment. I said, no I just came to the bank like a normal person to take care of this. She then tells me, yeah we don’t have an opening for another hour would you like me to schedule your appointment? I said, no and then walked out. Customer service and personal touch is pretty much gone.
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November 2021 by Adam Goodson
What a terrible branch. Been with BOA FOR 15 years and never seen a branch this bad. Called all morning to ask a fairly simple question and after 2 hours of trying to get someone on the line, I decided to drive up to the branch to see why nobody would answer. When I walk in, there are 2 customers in the building and staff standing around. I stood in the middle of the branch and called the number again and not one phone rang. I asked why this was and was told “it’s because the phone is in the back”. I then asked if there was anyone in the back that was going to answer the phone as I called it again and the she told me “ oh, actually I think they were having some problems with the phone system this morning”. Can someone tell me how a branch has such terrible reviews and nothing is being done about it?!
