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October 2023 by Jeff Wagner
Never ever rent from budget no matter what the price. The absolute worst experience renting anything in my life
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September 2023 by Dede Mager
Super easy rental & return.
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July 2023 by Wendell and Mary Elaine Hardin
I would say that as moving trucks go Budget holds its own. Just like other fleets it is running trucks that have passed its prime. The vehicle I rented was a 12' mover which bounced me all over the place. On the side of the cab it said 'the quiet ride cab'. Not true, I couldn't hear a thing. So yes it met my needs but that seems where we have landed when it comes to our low expectations when renting a moving truck. So good luck on your next move.
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May 2023 by Keysto Malone (KeystoneRun.)
This is the best experience I've ever had with anyplace. Top of the line vehicle and would 100% recommend anyone to rent a car from here. Thank you so much. You made our whole trip perfect. Keep up the amazing job.
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August 2022 by Laness Wynn
Reserved a truck at this location for May 28th for a move back to Birmingham AL. While making the reservation I opt'd out of the insurance as I've done on all other occasions while renting Budget trucks. When I arrived to my pick up location, to my surprise, I am being told that I have to purchase "their" insurance (an extra $150). And that I can not leave with the truck without purchasing it. I asked her was it mandatory because I've never had to purchase insurance before. She lied to my face and said 'Yes it's mandatory". So I had no choice but to purchase the insurance because it was too late to make reservations elsewhere. Plus my move was the same day and I had people waiting on me. As soon as I was able to pull over I called customer service to verify if it was mandatory. And I was told it was not mandatory. I explained the issue and requested to be refunded. I was told that there was nothing that could be done and I would not be refunded. I have placed call after call, and left message after message with no response. I feel that I was taken advantage of in a very vulnerable moment (trying to get from Texas to Alabama), was lied to, misled and handled in a very unprofessional manner. I know there will be nothing done about my concern at this point, but my complaint won't stop here. Sincerely, Unhappy CustomerLaness WynnReservation # 180824213632Pick up location: 6911 FM 1488 STE F Magnolia, TX 77354Pick up time and date: 11:30AM Saturday 5/28/2022Drop Off location: 5344 Messer Airport HWY Birmingham ALDrop Off time and date: 11:30AM Wednesday 6/01/2022
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July 2022 by jacquie Burgess
Incredible bargain and great customer service! The price was less than half what other companies quoted and included unlimited mileage!
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March 2022 by Jan Smith
Service was good! Was told it had a full tank of gas when I got in truck gage showed full. Drove home parked truck loaded it. Drove 100 miles and it was on empty!! Stopped filled it up and drove 300 miles on that full tank. Filled it again and drove another 300 miles. Something is wrong with this truck!!
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June 2021 by Joey
Too much $$
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May 2021 by Andrew R
Had a problem with a last minute Budget Truck rental previously, so I booked online several weeks in advance this time. When I got there, I was told they didn't have any of the furniture pads that I reserved online. Instead of attempting to work with me, or even being the slightest bit apologetic about their error, I a received "good luck finding another truck on a Saturday!" and a "not my problem since you booked online."Staff was extremely rude, and Budget has repeatedly shown that they cannot provide the services they advertise.
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May 2021 by Katherine torres
Mrs Amy was amazing! Thank you ?
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March 2021 by Charles Knight
Hmm. let's see. possibly have what the customer reserved 3 weeks in advance?? Also another plus would be to have better maintained vehicles???
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June 2020 by Robert Laird
I wish I had used Google or Yelp to check out Budget Truck rentals before I rented a truck! All the other 1-star (and less) reviews should be heeded! DO NOT RENT FROM THIS COMPANY! My experience was horrible in so many ways: the truck was very old; the wheels were all rusted; the engine made a horrible noise when idling; the transmission produced a curdling scream of pain in every gear; going down the highway on a very level road, the entire truck would lurch suddenly accompanied by a bang; the a/c would turn off at random times, and stay off for several minutes (minimum) but also it would be a random length of time. When I picked up the truck, the 'check engine' light was on. When I drove it down the road, the 'check engine' light would randomly start flashing, unrelated to anything going on. While driving down the road (up a hill, down a hill, or level), the engine would randomly loose horsepower and it would then struggle to get it up to 60 mph. When refueling, the filler had to be held at weird angles or it would snap off... and even with the weird angles, it would snap off unless I changed the angle from time to time. Mostly, it just took a long time to refuel since it would constantly stop the flow. Just before I returned the truck, I tried to fuel it up and it seemed like I did (the hose wouldn't deliver any more fuel), but when I turned it in, they refused to accept it unless I took it to a gas station and somehow got more into it. The worst part was their extremely poor attitude and rude behavior. So I got it to a gas station and it took 20 minutes of snap/snap/snap/snap/etc., each time getting a little bit in the tank. They finally accepted it, but were again rude and had a horrible disposition. If you rent from these people or this company, you will be sorry! I feel sorry for the next person to rent this truck... they will have the same (or worse) anxiety I had for all the hours of driving it, wondering when it was going to break down.
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June 2020 by Robert L.
I wish I had used Yelp to check out Budget Truck rentals before I rented a truck! All the other 1-star (and less) reviews should be heeded! DO NOT RENT FROM THIS COMPANY! My experience was horrible in so many ways: the truck was very old; the wheels were all rusted; the engine made a horrible noise when idling; the transmission produced a curdling scream of pain in every gear; going down the highway on a very level road, the entire truck would lurch suddenly accompanied by a bang; the a/c would turn off at random times, and stay off for several minutes (minimum) but also it would be a random length of time. When I picked up the truck, the 'check engine' light was on. When I drove it down the road, the 'check engine' light would randomly start flashing, unrelated to anything going on. While driving down the road (up a hill, down a hill, or level), the engine would randomly loose horsepower and it would then struggle to get it up to 60 mph. When refueling, the filler had to be held at weird angles or it would snap off... and even with the weird angles, it would snap off unless I changed it from time to time. Mostly, it just took a long time to refuel since it would constantly stop the flow. Just before I returned the truck, I tried to fuel it up and it seemed like I did (the hose wouldn't deliver any more fuel), but when I turned it in, they refused to accept it unless I took it to a gas station and somehow got more into it. The worst part was their extremely poor attitude and rude behavior. So I got it to a gas station and it took 20 minutes of snap/snap/snap/snap/etc., each time getting a little bit in the tank. They finally accepted it, but were again rude and had a horrible disposition. If you rent from these people or this company, you will be sorry!
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July 2019 by Melanie Wilson
Trash.
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March 2018 by William Meiers
staff was polite
