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February 2024 by Ally Catania
The care and support they gave my cat was the only way I could justify the price. I had an awful emergency situation, my cat ate my AirPods case. They did x-rays immediately followed by surgery to cut open his stomach and take the silicone pieces out. They kept him overnight, and called me to give me updates on him. I was hysterically sobbing the whole time I was there and they were so kind to me. I paid $5K after everything was done. It was truly a life or death situation, I would have paid anything. I am beyond grateful for how gentle they were with him. He is my sweet baby boy and thanks to their support and immediate help, and the grace of God, he is alive. I wouldn’t wish coming to an emergency vet on anyone. But, this facility and their staff are what you’d want to walk into in your time of distress. Money comes and goes :)
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February 2024 by Rebecca Morgan
Everyone is really nice and made my dog feel very comfortable.
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February 2024 by Matthew Berry
Avoid this place!! There are way better options in the area. They care more about making money than animals. It seems the culture of this business was developed to be a source of profit rather than serve a purpose. It’s very sad they get away with operating like they do.
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February 2024 by Nikki Schindewolf
SO grateful to EPCT!! They saved our babies life and I couldn’t thank them enough! There are no words to express our gratitude and thankful hearts!! God bless y’all!!
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January 2024 by Arelys Gonzalez
If I could give a 0 star I would. Don't being your best friends here if you value them. Money hungry is what I can call it. Instead of being upfront and having a heart for our baby they cared more about keeping her longer to drain our pockets. I suggest you find a vet that puts their furry friends above everything.
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January 2024 by Pablo Contreras
AVOID AT ALL COST!! All they care about is your money not about your pets.
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January 2024 by Melanie Gonzalez
Money hungry. Their services for caring for pets are the worst unless they persuade you to take out care credit to flush all your money out. Take your business elsewhere like Tru animal clinic on Research Forest Dr. How I regret not taking my kitten there. Who is now deceased thanks to this facility. Save your tears, heartbreak and money choose a wiser place!!
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January 2024 by Graciela Edenfield
Worst place ever, DEFINITELY DO NOT TAKE YOUR PETS THERE!!
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January 2024 by Connie Steck
We have visited this facility twice with two different dogs for an emergency. The staff is very professional, kind, and genuinely care about your pet.
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December 2023 by Samuel Robertson
My dog was involved in a dog fight we came to get our dog treated had sign and leave a 1200.00 deposit and then they came at us with a additional 8,000 dollars every 2-3 hrs more money instead of vet explaining in layman terms the dog’s progress she left it to the vet tech to do this it was all about draining our bank account and the reality was the dog survival was not was priority! In the end the dog expired and in our hearts they killed our dog do not go unless you have 20,000 or 30,000 !
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December 2023 by John Silver
If there is another Emergency Vet you can visit ... go there. Three main reasons: 1) They are incredibly short-staffed. It took more than 8 hours for the Vet to see our dog. 2) The receptionist appeared to have lied to a customer. She was seen answering a phone and telling a customer she'd check on their dog who was sick in a Kennel. She put the phone down on her desk, continued to write what appeared to be an email, and then a few minutes later picked up the phone and told the customer that the dog was fine. She never left her chair. 3). The Vet is about as warm and friendly as an angry wolverine. She may be skilled, but not friendly whatsoever. Go there if you must, as the care is good, but plan to be there for a while, take a book, and be wary of what you are told by the receptionist.
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November 2023 by Carly J
Highly recommend!! I can’t say enough good about Emergency Pet Care of Texas. I brought my cat in last night. They listened to all her history and current symptoms (she has had a lot of health issues since the time I adopted her). The staff was caring and put together a 24 hr plan for my sweet girl. They went over everything in detail so nothing was a surprise. They provided reading material on what was possibly going on as well. I was able to call and get updates throughout the night and AM. I was also able to email previous bloodwork my cat had done, which was good for them to look at. Dr. Garcia went over in detail on bloodwork taken, current status, even offered to talk to A&M about taking her on for further testing to try to find the route cause. Unfortunately, my sweet girl said it was time. I received a call stating she had taken a turn for the worse. I was able to get there and hold her in my arms while she crossed the rainbow bridge. The room was so nice to be in as it’s an extremely emotional time. I appreciated the at home feel in that room and the staff patience with my questions, and time spent with my girl. They offer cremation services and paw prints. I wish I knew all the names of the staff to thank personally. Dr. Garcia, Abbey, and staff- thank you for giving the best care possible, for being patient with me, and for being so caring and understanding. My baby and I are forever grateful.
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November 2023 by jody r
Worst day of my life by far. Came here in the morning to end the suffering, but left because i wasn't feeling the day receptionist one bit (acted like i was trying to renew a dl as opposed to offering mercy; she needs serious re-training or the boot). Had to come back later, Sarah was working reception and she made this horrible, one of a kind experience the best it could be:( thank you. The male hispanic (i think)vet tech was part of the good as well. The physician, a dark haired woman played her part well; brought the drugs that ended his suffering (propofol and i think phenobarbital). Came back the next day to collect his body and hailey was very nice and packaged him sweetly for me. I was trying to wait for his vet to open for this, but it wouldn't wait. This place and the staff mentioned are recommended as much as could be for a tragedy.
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November 2023 by Rachel Smith
Absolutely amazing staff. From the front desk to the vet techs to the doctors. They are simply wonderful. I could not imagine better care for your pet from an emergency clinic. Dr. Amy Southerland literally saved my dog's life. He had ingested dangerous levels of dark chocolate and was experiencing extreme tachycardia. They were able to induce vomiting right away which drastically brought his heart rate down. Dr. Southerland monitored him all day, and kept me up to date on how he was doing. The techs loved on him and took him for walks throughout the day (which he desperately needed). When he soiled his bedding, they were quick to change it and kept him clean and comfortable all day. My dog is back to his normal, happy, energetic self, and I'm just feeling so grateful for this clinic ❤️
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November 2023 by carlos dejesus
A bunch of professional’s. I drove up and my dog was in the back seat, and had already passed away. The doc and staff were compassionate and swift and laid out my options. We needed to sit for a while and gather ourselves and did not feel pressure to hurry. Great job!
