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November 2023 by Jenny Wilkinson
What a nightmare. How long should one wait for issues to be fixed?... I waited an untimely amount of 2 months for the issues to be fixed. They weren't. I had personal and business accounts here and it all went down the toilet. Frustration doesn't even begin to describe the emotional roller coaster I've been on with AFCU.Horrible bank. New system is terrible. doesn’t work correctly. Customer service is poor communication is poor. Find another credit union.
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September 2023 by Samantha Gonzales
My husband and I have been banking with them for about 5 years now. We never have a bad experience and the employees are very friendly and helpful.My only issue is their ATM. It was damaged a year and a half to two years ago. It has not been replaced. I have asked the employees a few times since, starting about six months after the damage. I am told that there is a new machine on the way all three times I've asked. It never arrives. I have to use the drive thru, go inside, or use another ATM that charges me fees just to take out $60.Now, the online banking is shut down and the bank said they will be closed September 1-4th. It was actually shut down on August 31. I now HAVE to use another ATM and get fees added.Please, get your ATM fixed.
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July 2023 by Steve Martinez
Been with them 12yrs. Haven't had not one unresolved problem bank agents are super nice and helpful ? would rate them 100%
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August 2021 by Ausby Car
Best Location by far... Ace Bowens & Charisse Dawson are the greatest. They are always eager to help in any way possible and take a great pride in their work. The Mansfield location would not be the same without them. 2 thumbs up! and 10 stars.
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April 2021 by Edna J.
Thank you Charisse D for the great work you did with us for our auto loan. She was very nice, approachable and has a kind personality. She talked with us throughout the entire loan process, up until the day of signing our documents. I have had loans through other banks, but she takes the cake for being an awesome Loan Officer. I will recommend AFCU and Charisse D to my family and friends.
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April 2021 by Megan
My FAVORITE branch!!! The customer service is phenomenal!!! Charisse and Debbie are so sweet and nice, when I stop by and they are there I make it a point to talk to them because they brighten my day :) Debbie is a teller, and Charsse does loans and things of that nature. If you can deal with either one of them it is going to be a nice experience.
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May 2020 by Moni J
Been a member since 1996 and love everyone'sThank You Service and the natural satisfaction I have met beginning to end--Treated more like Family vs.a Member!
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January 2019 by Strm Chasr
Atm isnt working
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August 2018 by Grumpy Semrau
They have been so helpful to me every body in there has helped me get started in my banking I have not had to do it in 40 years.
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May 2018 by Sarah Bentley
Personal service. They care. Treat you as an individual not just a number.
