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September 2022 by A Werm (AWERM)
Great service and on time repair. Jason was wonderful to work with and kept me informed throughout the process of my transmission repair. Great price compared to other shops I had look at my vehicle.Service: Transmission replacement
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May 2022 by A Werm
Great service and on time repair. Jason was wonderful to work with and kept me informed throughout the process of my transmission repair. Great price compared to other shops I had look at my vehicle.Service: Transmission replacement
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January 2022 by Brian Atwood
I usually do my own work on my cars but every now and then I come across something out of my expertise and I have to take it to a mechanic. All the times I've used Auto Doctor, I've never had a bad experience. In my most recent experience, the door handle on my son's care no longer opened the door. I found the problem and bought the part to fix it, but it turns out I would have to disassemble the entire window assembly to get to it and I didn't want that hassle. I called Jason and set an appointment. He got me in, fixed it in a few hours, and even used the part I bought which most auto shops won't do. He only charged me $150 for the labor. The service was fast and friendly.Services: General repairs & maintenance
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October 2020 by Darold Tippey
I had all wheel bearing changed. They did a great job and use roller instead of ball bearing on front to ensure they lasted much long which was really smart. What impressed me most was over hearing them talk with another customer who needed a transmission likely worth about $2500. The customer had a vehicle with 80k miles and likely a 100k manufacturer warranty on drive train. Instead of taking the sale at that time. Auto Doctor recommended the customer check with dealer to see if job was under warranty. That showed me in no uncertain term they would never try to sale me something unneeded. This is one of a few auto shops I totally trust and they provide great work.Services: Car waxing
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April 2020 by Ally P.
We called to have a labor quote done, as we have a warranty for a part with the company. Ken refused to provide us with one-when my father asked for the number for his supervisor, Ken told us he is the highest we could go. We called a different location to see if we could aquire this number (they did not have it and we hung up). Ten minutes later, Ken called me 5 times from four different numbers while I was at work. I had to take my break to speak to him. When I told him all I wanted was a quote, he told me I was trying to "bark" at him and that only awful places give quotes over the phone. He raised his voice to tell me that I spoke badly of him to different locations, when all I did was ask for a phone number because I wasn't given a quote. I told him I found it extremely inappropriate that he called me from seperate numbers, and he raised his voice to tell me that it was all from one phone with seperate lines. Seperate lines or not--it's still extremely unprofessional (and sort of manipulative) that he got off the phone with my dad and immediately called me (I'm a teenager!), and more than once at that! As soon as he hung up I cried because he made me feel so dejected. All the "suggested" reviews for this place are YEARS old. Ken has the recent (all bad) ones hidden. I wish I would've been more diligent in reading reviews for this place before allowing them to work on my car. Don't let him trick you; he will preach all day that he's nothing but nice and only has your best interest at heart... Hopefully reading this will steer you in the right direction (which would be literally anywhere but here).
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July 2018 by Jordana C.
Auto Doctor provides great service! I used Auto Doctor for the first time this past week and was very pleased with the customer service I received. Once it was determined that there was an issue with my driver side wheel not being locked down securely, as a result of a tire rotation I had received a week earlier from the Patterson Kia service department I might add, the manager fixed the problem for free because he didn't deem it necessary to charge me to lock my wheel down. The fact that the manager showed such integrity and kindness and was very cordial and informative made me a customer for life. Although I purchased my Kia Optima from Patterson Kia I will only be using Auto Doctor for my car repair and service needs from now on. My father has also used Auto Doctor for repairs on his work van and my daughter's Volkswagen Touareg and he too received stellar service and pricing. Keep up the great work Auto Doctor!
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October 2017 by jake
Poor customer service. Failure to explain problems. And returned my car without a battery and will not help understand my issue with this. Was a wonderful business 2 years ago. And has fallen apart since.
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March 2017 by Andrea Wilson
Highly recommend. I've only had my car for about 3weeks after a losing battle with the car lot trying to get them to find the issue and repair my car. These awesome men found my issue and provided a solution. I look forward to working with them for my repairs in the near future.
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December 2015 by A. W.
My mother's car has been to this shop 3 consecutive times now. This is the 3rd time & they have had the vehicle for a month. Very poor customer service and no explanation or eta of the vehicle. The 2nd time the car got home and then one day the car wouldn't even go into gear so they towed it back and now a month later. Nothing. I'm sorry but if I were just leave a guest hanging at my job I'd be fired by now. We definitely do not recommend this business for anything serious..
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March 2013 by Jules Cox
An honest mechanic like Auto Doctor is worth their weight in gold! These guys are knowledgeable, professional, accommodating and friendly. As a small young woman with tiny children in tow, it is so important for me to feel comfortable when I bring the car in for repairs, to be confident of their expertise and prices. I can't recommend them enough!
