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March 2024 by Irving Conway
Very long wait for your snow cup, the drive thru is in and out while the inside WE WAIT! unacceptable. I hope they will decide to close the drive thru and focus on the customers whom come inside. They have no order. I got my order after 20 minutes and the customer whom walked in place an order at the counter not the app got his order within 5 minutes. I will not be back here.
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February 2024 by Steve Pelon
Outstanding frozen drinks. Flavorful and made well. Service was top-notch.
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February 2024 by Ladell
Mango Extreme had too much tajin, it was overwhelming.
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January 2024 by Leann Harris
Great shakes!
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December 2023 by Travis Hyden
This place is always hit or miss. I order pink cotton candy for my wife, we are never sure what flavor pink syrup it's going to be, sometimes pink lemonade, sometimes another unidentifiable pink creation. We are lucky to get the proper amount of syrup also. Sometimes a little syrup on top and all raw snow below it, sometimes there's so much syrup that it spills everywhere. There is usually just younger employees there with seemingly little or no direction or management oversight. I just wish it was consistent, I'd like to know what I'm getting when I pay a premium price for a product.
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November 2023 by Doug Gardow
My kids love this place. I have to say it is amazing how fine the ice is... None of that crunchy ice you get at the concession stand at ball games. They also have so many flavors to choose from.
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November 2023 by seipher0615
Don't waste your time driving to this location The hours say they're open till 9:00 However we drove all the way down here from Arlington about 25 minutes to find out they were closed This was at 7:30 so I don't know what's going onThey are being dishonest now, Google did show them as open when we navigate here and also showed we we double checked at 730. I took a screenshot. Plus Google will notify you if the place is closed or will close within 1 hour from the time you press navigate, I'm not an idiot. Thanks for updating the hours after we already left our review
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October 2023 by Edith Williams
Great snow conesBlue coconut my favorite but they have every flavor you can think of and the baby size is perfect but the regular size is too
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October 2023 by Jessica Miller
My first here I never even heard of this place. But the location is great, the store it self was so clean. Then the customer service we got from Ken was great very helpful and friendly. Now the snow cones are to die for they melt in your mouth made my mouth water from deliciousness highly recommended
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October 2023 by Dwight Hamilton
I don’t know exactly what was going on with young McKenzie but customer service is not for everyone. Ordering me to come to the front instead of trying to hear what I was saying is unacceptable. Her repeating the order back to me as fast as possible with an attitude is unacceptable. Her rolling her eyes because she says she could not hear me (while her headset stayed on) is unacceptable. Spraying Lysol all throughout the drink making area while our orders are being prepared is unacceptable. Texting on her iPhone opposed to speaking with us is unacceptable. We come here often but that was unacceptable.
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September 2023 by Taylor J
Please post when you are going to be closed on the menu… so that people don’t wait in line for 20 minutes just to find out you’re not gonna open.Waited, drove up to the window and saw they were gonna open till three today. So I got back in line. I waited till 305, then I drove up to the window and tapped on it, and the girl said they weren’t going to open at three today and she didn’t know when they were going to open. I wasted a total of 25 minutes there today. This place is gone so downhill in the last six months, long lines and weird hours, constantly the people who are working here, genuinely genuinely do not care about their jobs. And I get most of them are teenagers, and they probably don’t. But I did contact the corporate location to let them know how bad this specific location has gotten recently.
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August 2023 by Michelle B
Terrible experience. Tried to purchase 5 gift cards, after waiting 25 mins people working said the gift cards weren’t working (after my debit card was charged) and they couldn’t figure out how to refund me my money. I asked for the managers name/number Tito told me she didn’t have a business card to share but I could google it and I should be able to find the number.Update: I went to Grand Prairie location and purchased gift cards without any hassle. And I have not received my refund.
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July 2023 by JustSayIts Vintage
We pulled up at 11:10 am and the 2 girls working jumped out of their cars in the parking lot and ran inside. Took them another 5 mins to take our order. That was fine..they're teens whatever. But then we paid $16 for 2 snowcones and they didn't have flavor in the middle. It was just on the top. $16 for plain ice is pretty steep. This is the 2nd bad experience here in the last month. We only go here for the ice cream in the middle but we will just have to switch to the regular snowcone stands around Mansfield. Such a bummer.
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July 2023 by Debra McNair
We have been going to this location for over a year. Up until recently they service was good. The service has gone down the last couple of months. Not sure if it’s new owners or management. Long wait times even when there aren’t many people there, orders wrong, employees seen playing around instead of making orders, etc.
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July 2023 by Chris M.
These d*** fucks spend more time chatting than shaving ice. Unsanitary too. One dude working the drive through rubbed his head every few seconds. Long wait, but not busy.
