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December 2023 by Wai Leung Y
My car is not completed repair when I picked it up. But I called them two times prior to pick up to pick up my car.They make me pay the full amount of repair ( the supplemental) . When I dropped off my car, the front desk make staff told me they have to get approve before they start the repair. At the end I found out the supplemental is never approved. ( I found out at least two weeks after I picked up the car and I confronted the front desk and he admitted on the phone it is not approved 12/28/23
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December 2023 by Tom Boyle
I had dropped a tail gate off at another body shop over two months ago just to be painted , have a harness added and a truck name plate swapped out .I thought the price was a little high and started to look at the estimate and there was all kinds of hardware that was inside the tailgate and a soft ware charge that was over 450 dollars that I told them was not necessary on this Model of F-250 as the Ford Service center told me the as long as I had the same tail gate it was plug and go with out the need of computer reprogramming of the tailgate camera .After 2 months I had enough of the it’s in paint or we are waiting on something as there where no parts to wait on.I asked to see my tail gate and they went back into the shop and a hour later finally returned with the replacement tail gate and my damaged tail gate and absolutely nothing had been done .I had been lied to . I had paid over a $1000 deposit and I had been over charged on the estimate by two hundred dollars with a fake computer charge for $400 dollars for a tail gate that was plug and go.To say I was hot was an understatement. I asked for my deposit back and my tails gates back.By this time my Wife was steaming and told me get it done today.I started to call place after place and it was we are to busy , we can’t do just a tail gate. Or it will take us over a month to get to it . I believe that was just a way to make me take it somewhere else because it was just a tail gate.I did a google search and observed Carquest with 5 star ratings and tons of great reviews .When I pulled into the shop parking lot I could see they were absolutely slammed with work and there were about 100 cars in the lot that were going to need to be repaired . I thought this does not look good.I went into the office and was greeted immediately by Edgar and he had the courtesy to say hello and let me know the wait would not be long . He was with someone.I only waited about three minutes and Edgar came outside and I explained the absolute nonsense I had with the other body shop the lies the over billing on the invoice. I told him my Wife was absolutely livid and we had to have a tail gate soon.Edgar was so kind he listened . He got my frustration but most importantly he understood how big of a deal this was and even though it was a small paint job and it was not that profitable . I needed help and he listened .Edgar did not give me a sales pitch. He did not sit in front of a computer screen and nickle and dime me on some software program. He gave me a flat price that was honest and affordable.Most importantly he said . I am going to take care of this tonight and have it two you in two days . Most importantly he not take a dime from me as a down payment .True to his word . I got a call two days later . I was told to pick the tail gate up after work. When I went over to the shop I had a beautiful tail gate , a happy wife and was treated kind and considerate by someone who cared about my needs . And I got a great price .They installed the new tail gate made sure everything was working and most importantly kept their word and did not lie to me. The workmanship and paint was beautiful and it matched the truck perfectly. You would have never known it was not the original tail gate.In a world where lies and promises being broken mean nothing to a lot of people . Edgar cared enough about a man’s problems to put me in the shop and took care of a little job with hardly any profit and put me infringe of a hundred cars in his parking lot.These people at car-quest are awesome . They do good work and care about people . I will never use another company . I am doing a bumper replacement on that truck and I am using car quest to do it . They care about people and no job is too little .Thanks Edgar you saved the day.( And me from having to deal with a very angry Wife )Tom BoyleGranbury, Texas
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December 2023 by Desiree Sevilla
I am very pleased with the work that was performed on my car and the timeliness that my repairs took. This facility is very professional and focused to make it the best experience for their customers and I would definitely recommend them to others.
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November 2023 by Katie Fenton
They did an amazing job with my car and even provided an unexpected detail. There was a delay in completion from what was originally stated, and I would have preferred more communication about that. Overall they did a great job though.
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November 2023 by Steve Rudd
Great experience with CARSTAR Mansfield Paint and Body. This was my first time to use their services. Based on such an excellent experience, they will be my “go to” for any future need. Every commitment was honored and every date was earlier than promised….. AND, with a very competitive quote. Each employee with which I interfaced treated me as though I was their only customer. Very customer-centric culture. High marks all the way around.Service: Painting
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November 2023 by Marsha Cortez
Brought my car in for minor repairs and their customer service was amazing. Edgar was very helpful, informative and knowledgeable. They kept me updated on the progress. I will definitely come back when I need any repairs done on my car and I highly recommend this company to anyone in need of repairs.
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October 2023 by Kris Finch
My rear left quarter panel and driver door were hit recently. I am extremely picky about my truck, so after a lot of online research, I settled on Carstar in Mansfield, and I am so glad I did. The repairs did take a bit longer than expected, but the rental was covered by insurance, so it was definitely worth the wait. I could not be happier with the finished product, AND they washed and detailed my truck with extreme attention to detail, even cleaning inside the wheel wells. Excellent communication throughout the process, and they worked with my insurance so all I did was drop it off and pick it up when it was ready. Awesome job!
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October 2023 by Saed Abusaad
Hats off and great job to the amazing guys and gals that run this shop!!! From start to finish the process was smooth Edgar, Mohamed, Frank, Sean, & Sam (if I forgotten some folks I’m sorry) worked so well together and always were on the same page!!! That’s hard to find in a GOOD body shop way better that service king or caliber …. No consistency there! Here I had 2 separate instances that I needed a shop and a rental …. They passed the test with flying colors! Kept me in the loop as the days/weeks pasted and delivered as great final product!!! Again Hats off, Well done and most of all Thank you!
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October 2023 by Pamela Matthews
Initially, upon calling this place, I was connected with one of the rudest people I have encountered in a while. I was rushed to get my veh after only 1 day of it being ready...received my vehicle and had to return it for minor repairs. Edgar was wonderful in the end! I will use CarStar again only because of Edgar. I am very pleased with the finished job.
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October 2023 by Charrasen Kennedy
Carstar was awesome! Very kind from day one told me the estimate and time frame on my truck and I received that and good quality work. They really took care of everything I did have to worry at all.
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September 2023 by ibrahim hillway
they set the expectations perfectly, they fixed everything, they even clean the car after, they also had great service, and they even have warranties if anything didn't get repaired as it should. HIGHLY HIGHLY RECOMMEND FOR ANYBODY WHO WANTS AMAZING SERVICE!!
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September 2023 by Jesse Izquierdo
Great team at Mansfield P&B! They consistently updated me throughout the process and fixed all of the damage to my vehicle. Very professional team and staff.
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September 2023 by GOODEY
I am extremely impressed with the way my car was fixed ? CAR STAR Mansfield TX you guys are the best I will ever recommend you to anyone who needs excellent car body work great work guys please keep up the good work ?Service: Body & Trim
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August 2023 by Vanessa Young
CarStar did a fantastic job on our vehicle. We would recommend you take your auto there for any paint and body services . Thanks carstar. Also they were kind and customer service was top notch.Service: Body & Trim
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August 2023 by Carl Cagle
My car looks great after bringing it in, they went above and beyond my expectations. They even reprogrammed my key fob that hasn't worked in months! 10/10Services: Painting
