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February 2024 by Iy M
Rubbish bank, FYI don't open a business account with this bank. Your funds will never be available.
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February 2024 by Executive Limo
I made an appointment to open joint account with my son but we did not get service we expected to get.Chris Washington was the person we did have an appointment but First eye contact he showed us not willing to work for us.I have been chase bank customer past 20 years but this first is time I experienced a banker clearly telling he is busy now your appointment will not served.Will not coming this branch again and I will think banking chase long time future.
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January 2023 by William Owens
Went to ask about a questionable charge got great assistance and got a new card ordered to replace my damaged one. Great branch staff and I am happy banking here.
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November 2022 by Mark Henderson
Calling the local office and getting to someone is quite difficult. Wondered if all banks are like this.....Called the Frost office across 287 and got a very nice lady ready to help. I will go online for an appointment as I was told by Chase's automatic attendant.
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August 2022 by Ibrahim Razzaq74
Nice and very helpful team
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May 2022 by Bnay Rezal
Worse Customer server ever, missed my old chase branch. But i don't have an option :(Waited for like 10-15 min in waiting zone, Bank staff pass by but nobody asking why i was there for.
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November 2021 by Daniel Harper
Changed terms for people that were grandfather in.
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September 2021 by Re'Aunah Ford
Despite a couple of glitches with having all of the right documents for my name change on my accounts, the tellers and banker here at this branch were very helpful, considerate, and professional. The 3 star rating this branch has currently has does not reflect the true quality of the customer experience I had today. I'm glad I came to this branch.
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September 2021 by Dr Brit Jenkins
Today was my first time to visit this branch. Steven and Linda took excellent care of me today. Exceptional customer service! My visit was efficient and I left happy! I look forward to returning when I'm in the area!
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July 2021 by Comya Shaziq
Miss you guys! Great team
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June 2021 by candice wright
Horrible customer service. Went to have something notarized and no one even acknowledged my husband and I. Left and went to the Chase on Broad Street, GREAT customer service there.
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June 2021 by Emily Beason
I had an unfortunate experience with this location. They don’t answer phones making it difficult to set an appointment. When you go into the branch, they don’t have time to add someone on to an account- a really quick request. I wish Chase would make it easier to make changes to your account. It’s a lot of hoops for existing customers.
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February 2021 by Dr Britany Jenkins
Today was my first time to visit this branch. Steven and Linda took excellent care of me today. Exceptional customer service! My visit was efficient and I left happy! I look forward to returning when I'm in the area!
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January 2021 by Britany Jenkins
Today was my first time to visit this branch. Steven and Linda took excellent care of me today. Exceptional customer service! My visit was efficient and I left happy! I look forward to returning when I'm in the area!
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January 2021 by Dietra M.
Customer service is REMARKABLE. The teller and branch managers were easily accessible and knowledgeable of my concerns. The location is extremely convenient and clean.
