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February 2024 by Andrew Villarreal
Placed a Valentines order the day prior and was able to still get it in and delivered the following day. The delivery occurred around 1900 and the order was incorrect. The order consisted of cheesecakes and an assortment of flowers with vase. What was delivered were cheesecakes, white roses that were partially black (wrapped in plastic from Sam’s) and no vase. My suggestion would be to pick the order up yourself.
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February 2024 by Ashley White
My Mother ordered a Birthday arrangement for my daughter and it was beautiful! The fruit was fresh, the chocolate wasn’t melted and it all tasted sooo good! Thank you edible arrangements Mansfield!
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February 2024 by Benjamin Robles
Arrangement arrived late and was left outside. Not hand delivered as it was suppose to be. Strawberries are mostly mushy and inedible. Highly disappointed.
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February 2024 by Kimberly Jones
The fruit may not be in season so was not very flavorful. The strawberries were very bland. The melons were mushy. The pineapple was sweet, however, since the star shape was cut with the pineapple core in the middle, only the edges were edible. The stems were also not cut off of the strawberries so if you popped a chocolate covered strawberry in your mouth you’d be met with a grassy stem. That may be ok for some, it just wasn’t palatable for me. The chocolate covered apples were flavorful.
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February 2024 by Jenny McMillan
We were very disappointed in the service of our delivery for the price we paid for the bouquet. It was picked up by a dasher at 2 pm and was not delivered until 5:30pm. We had to meet the driver to even get the delivery. Meaning he didn't not make it in time to deliver to the office it was supposed to be sent too. The fruit was hot and we were afraid to even eat it due to length of time it was out of a cooler. When we tried to call the store multiple times noone answered. We are very disappointed and will never use this location again.
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February 2024 by laura estrada
Calling from a different state for my sister who lives in Mansfield. It would benefit your company to update your management/owner hrs. Because online it’s you at 3pm. I called at 2pm and was told the manager/owner of this locations close at 2pm. I will definitely take my money elsewhere. Bad service on the phone and hrs. differs online. I’m sure the 5 five reviews probably coming from relatives and friends who get their orders fresh and delivered. Just read all their bad reviews. Glad I’m taking my money elsewhere.
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January 2024 by JOEL KOSLOSKI
The store is locked. Not sure why the hours on the sign say they are open and the door is locked. They could at least display a sign saying they are closed or out.
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December 2023 by Picture Perfect Lash Studio
I just had the most fantastic experience with this location and I have Cynthia the manager to thank. She was very understanding, patient, and kind with a problem I was having and her customer service was top notch. It's good to know great customer service still exists. I'm a customer for life now!
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October 2023 by STAINLESS
DON'T USE THESE PEOPLE!!!!I wish I would have read their reviews before ordering from them. I called them and left a message after a botched order and they didn't even have the decency to return the call. I SAY AGAIN...DON'T ORDER FROM THIS LOCATION.
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August 2023 by Natasha- Integrity Training
We placed a order and had a incident that occurred. I called the store and spoke to Ms Cynthia, the manager.She is so sweet, listened to my concerns, apologized and gave us the best service!I order from this location alot and this was the only time we had a small incident. She took care of it and I had to give them 5 stars.Thank you so much Ms Cynthia!!
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May 2023 by Mikel Ramirez
STAY AWAY!!!!! Oh man I should have read reviews before ordering from here. Flowers delivered were dead on delivery and fruit was sad looking. Had to throw away both within couple of hours. Worst 80 bucks I've ever spent.
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May 2023 by Amy Sanchez
Horrible service! Why do they say they will have it ready and they do not! I will not be purchase anything from them anymore! Of any location! Very dissapointed.
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May 2023 by Alicia Davis
TLDR: Order from here if you want to be scammed.I dearly wish I had heeded the awful reviews about this location. I placed an online order for a $100+ arrangement (before tax) for Mother’s Day about a week before the holiday. Received no updates. Phone calls automatically hang up when you try to contact the store. Was finally able to reach an AI phone service a minute before closing on Mother’s Day, with no updates or sign of the arrangement that was supposed to be delivered to our mom (who was celebrating being a first time grandma). The AI system never contacted a human and directed me to leave a voicemail with my name and order number. I’m not exactly sure what that is supposed to accomplish when the store is closed and no status update for the order that was supposed to be delivered that day. I will be contacting my bank first thing in the morning to receive a refund from a store that is running a scam. Will never order another Edible Arrangement again. Believe every single bad review for this place. I’m usually suspicious of any 5 and 1 star reviews. But, given the poor service I’ve read about, as well as my own experience I would believe every single 1 star review for Edible Arrangement. Avoid. At. All. Cost.
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May 2023 by Pamela
Pick up order not ready when it was supposed to be ready at a certain time , the lady said it would not be ready for another 3 hrs . I just asked for a refund , I do not recommend this store .
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May 2023 by Rawan Siam
I ordered a gift on the mother’s day since morning so i got no confirmation at first and the gift was not delivered till now and they already deducted from my bank account and i tried to call you many times and was no answer only one time a lady answered my call then she left me on hold i waited around an hour and she never got back to me all i was asking like where’s my order she took the order number and left me on hold and never got back to me
