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February 2024 by Andrew Johnston
No dining within walking distance. Entrance on one-way frontage road makes getting in and out akward.Rooms: Large and well laid out
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December 2023 by Tiffany Baskerville
Very Disappointed in the Cleanliness of the pool area. I work in the pool industry and the pool was very dirty. My father was in town from out of state to visit we stayed here 2 different times in the last 3 weeks and both times the pool has visible dirt all over the bottom. The hot tub was dirty as well with hair and debris floating all over the top of the pool. There were also multiple issues with the key cards not working and at one point we got locked in the pool area and could not get out and had to have a family member come open the door for us. We have stayed here many times in the past it is one of the better hotels in the area. Very sad to see how dirty it was the last 2 visits
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October 2023 by Cynthia Montenegro
Very clean !!Exceptional customer service... we arrived very early and our room was ready for us! We were there for a wedding and needed to rest and freshen up. I would definitely recommend this establishment!
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August 2023 by Bre
Clean rooms. I visited with family. The lady that was in the dining area for breakfast kept watching us (we're black), but I didn't notice her doing it to anyone else. Other than that the stay was great.
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August 2023 by Bubba Over
Easily the best hotel in the area (better than local Hilton & Marriott Properties where I’ve had top tier status for 10 + years).Hotel is nice & wellKept and staff is great. They have a whole team of folks here every day cleaning everything, including your room daily- which is a rare treat these days! Bravo ?to the ownership!
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July 2023 by Chuck Britten
We booked our room for $189.00 online. When arrived at hotel the front desk clerk said they were overbooked and tried calling us to confirm stay. We did not thi k anything else about it. We were given our room key and didn't think anything else about it. When we checked out, our new rate was higher than we booked ($198). When I asked the front desk about it, they stated our reservation was canceled and rebooked at the hotel. So this practice is not only shady (bait and switch), but I truly believe against IHG policy and payment agreements. When I asked to have it fixed and showed them my reservation, I was told the manager wasn't in and would have to come back or call later. I would be very leary of this location and it's management.
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June 2023 by Teresa Everts
The hotel is very clean. The room was great. Comfortable bed.The staff is amazing. Very helpful with my relatives that came in town without reservations. They were able to accommodate them for both nights. Great pool.Only negative thing is the breakfast...egg whites only, turkey sausage and bland gravy.That is the game changer for us. We will not stay at another Holiday Inn Express. Sorry.
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June 2023 by Annette Nichols
Use this hotel for our family reunion host. It was awesome. The breakfast was good, and the rooms were nice. The dove soap and lotion was a nice added touch. Would go here again or
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June 2023 by Tait Leadford
Very nice place... Clean and ran nicely..Great breakfast.Nice poolOnly complaint room remote didn't work
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June 2023 by Eryka Middleton
Renee at the front desk was completely awesome, welcoming, and went above and beyond to ensure our stay was the best possible! The hotel was very comfortable and clean.
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June 2023 by Texas CRPS Warrior
They were GREAT with much Care and Respect! The rooms were oversized and perfect for a great night's sleep after using their really nice showers or they offer rooms with bathtubs also!! I'll be staying here AGAIN in the future!!Nearby activities: They are right by trails that will take you throughout the City! It's a awesome and relaxing place to go to!! There are many Big Named and the Mom and Pop's stores All Around the place! Then enjoy their pool to have fun at our the Water Park down the road!!
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June 2023 by Kiara Bettencourt
We stayed for a week and were honestly surprised at how great our stay was here. Absolutely fantastic customer service from all of the staff is what really made our stay here great. When we first arrived we discovered that the AC in the room was so loud it sounded like a helicopter was taking off in there, and it wasn't cooling. We let the front desk know and she very kindly and quickly moved us to the next room over, which was very convenient for moving rooms, and the AC was great. That was the only real issue of our stay.The room was dated but very clean and the beds quite comfortable. The pool and jacuzzi were wonderful and we enjoyed it a couple times! Breakfast was good with plenty of options, especially the nifty little pancake maker! Lots of good restaurants in the area, and our key card included a discount for the restaurant across the freeway, 54th St, which had good food and great drinks... Very convenient.Only issue I would mention to improve the hotel in a very simple way is the lack of seating for smoking. There were lots of smokers, including us, and just one bench by the entry way is all they offered. This is inconvenient for both the smokers and non smokers. I would suggest a few chairs and a table in the back area by the pool entrance. Perfect little spot back there, away from non smokers.Overall, excellent stay, staff was truly great from the front desk to housekeeping, everything clean and kept up. Would highly recommend!
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April 2023 by Leslie Schwamberger
We’ve stayed at this particular hotel twice now and have been very happy with value and accommodations. We had trouble with our room key and our streaming for the television and staff member Santiago was so kind and helpful. He didn’t even roll his eyes at our lack of technology knowledge like our kids do! Will definitely keep this one on our list.
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April 2023 by Shh Nae'
Booked and found out one of my reservations was canceled. I’m traveling with other guests 4/5 hours away for a wedding. When asked could I be given a room with 2 beds, since they cancelled one, the employee was rude and basically said, you get what we have. If I call to verify a room that’s needed, make accommodations if you have the availability, in which they did. I WILL be calling corporate on whomever worked 3-28-2023 shift 7-3pm. Very unacceptable. Had to find a Holiday Inn Ex in Alvarado that turned out to be waaaay better in customer service AND decor. Clean pool and better features. I’ll be sure to have other wedding guests NOT stay in Mansfield but to book in Alvarado!
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April 2023 by Shane's Lawn, Landscaping & Sprinkler
One of the best and cleanest hotels I and stayed in a long time. Breakfast is amazing also. Very large selection
