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February 2024 by Cobin Gonzalez
I was assisted by April for my car key and was in and out in less than 5 minutes. Phenomenal and always helpful staff here, easy 5 Stars
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February 2024 by Omar Magana
Is stressful the management is to slow
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February 2024 by Tanisha Burks
No one could transfer me to the right department. Total time on hold and being transferred all over the store was 43 mins. Absolutely ridiculous.
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January 2024 by n m
Very friendly staff and eager to assist!
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January 2024 by Fernando Vargas
Excellent option to find everything you are looking for
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January 2024 by J
Really disappointed to have to leave such a review since I love coming here for everything BUT appliances. I've been here three times for appliances and all three times the section is void of any workers. They call for help, no one arrives. There's usually a line of customers in the appliance section waiting and I wind up leaving after 20-30 minutes. I went here today to finally buy a refrigerator after it kept flipflopping from sold out to in stock. I wanted to price match and if possible get 10% off as well as I had read that Home Depot will match and beat competitor pricing in store. After again not finding anyone in the appliance section I went to the front Customer Service and they were unaware of the process as it relates to appliances and told me to go to appliances... Finally I told them no one is back there. So the supervisor finally said sure he could price match but couldn't do 10% unless Best Buy had that model in stock (which they did). So I quickly run to Best Buy to get a picture of the elusive refrigerator on the floor with price tag or a flyer, but they don't have it on the floor nor do they have flyers but they DO have the item in stock and can deliver Monday (It is Friday right now). I tell them straight up I am fixing to go to Home Depot to request my price beat if they want to try to match the supposed Home Depot price beat. For reference this was a $1500 refrigerator at Home Depot for $1440 at Best Buy so if Home Depot matched and then discounted 10% then it would be around $1300 pretax. Turns out Best Buy can't wiggle in that 10%, that's fine. But before I head back to Home Depot I call them and finally an appliance person answers and they say that price match is true, yes, price beat is not true for appliances because their appliances are almost always special order - they don't carry any in store. To say the least, I spent a good portion of my day running around trying to find a knowledgeable Home Depot employee to help me buy an appliance - and going back and forth between Home Depot and Best Buy to prove something that said IN STOCK on the Best Buy webpage that I showed Home Depot only to find out it isn't actually a thing? I'm not even sure if that is true or not but one thing I am sure of is that I was so annoyed calling Home Depot in the Best Buy parking lot that I threw in the towel, walked back into Best Buy, and immediately bought the refrigerator from them because at least when I walked in the door I was greeted and immediately assisted with my purchase. Why drive back through traffic and wait around even longer, again, to argue a price match with Home Depot, when I can get it from Best Buy who's on it. Bizarre to me as I'd think the appliance section would be one of the most lucrative sections for the company and the employee if they get commission. Honestly, zero employees in the section. I wish I were joking.EDIT:I made the mistake of ordering online and delivering to this store. It is an impressively awful system. They're saying its going to take 2 weeks to fullfil the order. The shipping tracker doesn't track anything, it just says it's been shipped and we'll tell you when it has arrived. Flabbergasted something would take two weeks to ship I called after a week and the audio system says it has arrived. I speak to a person to verify (evidently NOT from this store even though I call the stores number), they said it was there a day after I ordered. I happily drive to the store, it's not there, but don't worry it will show up tomorrow (still, before the system claims it will be here). I used to like Home Depot but this is a total shitshow at this point. I am never using Home Depot again. I should have purchased through one of the other local stores.
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January 2024 by Maybe
Everyone is pretty straight forward here..I usually never have an issue, quick check out, staff was pretty reasonable..
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January 2024 by Alondra Castaneda
I was waiting at pro services and two employees were just chilling behind the desk. Employees saw me standing there for a while and didn’t even bother to let me know it was closed already when they walked away from the Pro Services desk.
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January 2024 by Kastiro Family
You can find everything here
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January 2024 by steve long
Has everything I need
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January 2024 by CG SII
Good people and always well stocked.
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January 2024 by Jennifer F.
Great service!!! Service desk really helps everyone! Really wish more people would work retail to understand that these people are truly trying to help you!!
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December 2023 by Gerardo R Amaya Chacon
I'd like to commend Walter from the Tools Rental department for his great customer service. He went above and beyond to ensure I had a great experience. He is knowledgeable and his personable attitude was great. A big thank you to Walter.
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December 2023 by Shawn Ledet
Piper in the paint department was so helpful with me choosing paint and stain colors. I went with the cracked pepper Dynasty eggshell enamel paint for my bedroom accent wall and it is so beautiful, and I went with dark walnut Behr stain for a project and it matched perfectly, she was so helpful and very warming, she is so very sweet, made me feel so good that she really was into helping me chose my paint. 100% great customer service
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November 2023 by C N.
What a crappy store. One star for not price matching your own website. At least Lowes is next door.
