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March 2024 by Ssyl
I used to work for this company in New Mexico, before they branched out to Texas. I hate to say it really but I'm severely dissapointed. I filed on the 28th of January. Waited 2 weeks with no notification (no phone call or email) of my refund being held in their queue, not being sent because my IPIN number was needed. I had to call them to ask what the hold up was. After that, they send it in and I wait almost a month. Still processing. I call this location once more for any information they may see that I can't on the status of my refund. Misty left me a voicemail telling me my refund had been approved and funds were waiting to be disbursed. I waited another week trusting her. But obviously that was completely false because I finally get a letter in the mail saying I need to call IRS to verify my idenity even more. The phone lines are so overwhelmed every day I call that I am told by their automation that I need to call the next bussiness day and try again and get hung up on. I go online to the IRS site and trouble shoot with a Jackson Hewitt rep to verify my identity only to find that IRS isnt doing online verifications this year. No matter how many times I call the specific IRS number on the letter, I don't get through. I try calling other IRS numbers and i get told I have to call that specific number and they can't help me. I paid Jackson Hewitt 750 dollars to file my tax return and to do it right. Now I'm stuck in such a hard place with no real hope of when I'll get my return. I want a refund for the services because they weren't professional or accurate. I'm suffering even though I did and provided everything I was supposed to. Again... severely dissapointed.
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April 2023 by Casey Ashley
The process was quick and semi painless... But the fees yall charge are outrageous!!!! I received an earned income credit because I'm poor, and since I received that I guess that's technically a second form and the price shot from $65 to file with you guys to $259. Freaking outrageous
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April 2023 by David Linn White
Hopefully alls done well. Our preparer did well
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March 2023 by Scott Williams
Great job. Did my taxes in 45 minutes.I would recommend them to everyone.
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March 2023 by Joseph Demmer
Fast and trust worthy.
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December 2022 by Marissa Lujan
I had scheduled and showed up to my appointment waited for half an hour called and they couldn’t tell me the associate was at. I drove over 35 minutes for this location specifically because it was open. I will not going to this location and I don’t know if I’ll use this tax service anymore , I am a loyal customer of 10 years. I understand things happen but common courtesy would to call the client if anything came up it happens. But this was disrespectful of me and my family’s time.
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April 2022 by Nichole Mitchell
Jackson Hewitt located inside of the super center Walmart on Walnut Creek completed my taxes for 2021. It was very easy to get an appointment and if you walk-in, you will get service immediately if no one else is waiting. Santosh is very professional and she took the time to help me understand my tax return. I highly recommend Jackson Hewitt.
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February 2022 by jeff smith
Ms. Santosh is one of best, most caring and knowledgeable tax professional I have met in my 25+ years of tax filing. Walking into Walmart Jackson Hewitt was by a chance, when I had a question and stopped to ask. I was amazed and surprised at the depth of knowledge she had. While talking to her I found out that she has an MBA in finance and that's why she seemed so confident in explaining me the numbers. She is my go to gal for me and my family from now on. I would definitely recommend her. ? ?.
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February 2022 by Brenda Meek
The people are very nice and very helpful on everything they do and they try to get you all the money that they can get you
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June 2021 by Cherri Richards
Ms. Taite was very informative and professional. She made the experience very pleasant.
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June 2021 by E Arhore
Reception was great and lovely.The oficer that attended to us was so professional.
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March 2021 by Brie Belk
Mrs. Santosh is amazing! She was so caring & helpful and made sure everything was right before I left her kiosk.
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March 2021 by Preston Case
Santosh did a great job. She was very knowledgeable and friendly.
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February 2021 by lotus swan
I went to the location on 3810 S Cooper St Suite 142 again this year and got them done by Victoria for the 2nd year. She is amazing very thorough friendly interactive and accurate. She makes you feel like family. Thank you Victoria for your help.
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January 2021 by DeandreaStillPretty
Mrs. Haywood was fantastic. She was knowledgable in her role. I felt very welcome. I will definitely be returning next year! Thanks Mrs. Haywood!!