-
November 2023 by BDinTX1
Customer service is still a thing!I damaged the fiberglass roof of my Jeep and took it to two different big name collision repair companies near me. One of which was certified/recommended by my insurance company.The first took a look, promised to email me a quote, then never did. The other flat out told me they weren’t interested in doing the work. Probably just as well since they had another customer there at the same time complaining about work they had done previously.The first one, and then later the dealership body shop said they would need to keep the vehicle while they waited for parts, even if I paid for the parts myself, before they got money from the insurance. They wanted to hold my Jeep hostage in case the insurance company tried to play games.Finally we found Lone Star Collision and reached out based on the reviews. Reyes was always agreeable and was willing to work with me. They did the estimate, let me take the Jeep. They dealt with my infuriating insurance company, keeping me updated regularly. When they finally got the parts, I took it back and they did the repairs quickly.The insurance fiasco would have kept me without a Jeep for close to a month. With Lone Star, they had it only a few days.Hopefully I don’t need body work again but if I do, they are the 1st and only place I’ll be calling.
-
October 2023 by Mary Williams
Just picked up my car this morning and Reyes and his crew did an amazing job! Very professional and respectful group of young men. Hoping in the future I don’t need another repair however I’ll be sure to send my friends and family. May God continue to bless and shine over your business
-
October 2023 by Rachel Orsak
Wonderful staff and excellent prices. They work incredibly hard to get customers’ vehicles in and out as quickly as possible. They also truly try to get the best deals- I personally heard the owner calling different shops asking about pricing for a part for another car while I was waiting for mine. They standby their work, too - I had an issue pop up about a week after my repair, and they were able to work me in right away and get it corrected, free of charge. I highly recommend this great business!
-
September 2023 by Jess Garcia
Highly recommend Lone Star Collision for any accidents, Rey was profesional, gave honest pricing, and went above and beyond for my repairs. They even cleaned my car exterior which I’m giving 5 stars. Before coming here, I searched countless of other body shops, but coming here it was the most welcoming experience that won my business. Do not hesitate, it’s worth it, leaving my car looking brand new! Thank you so much!5 stars !
-
August 2023 by Kalie Wallace
Lonestar does amazing work! My car had major hail damage and some of the parts were on back order. They stayed in contact with me through the entire process and even dropped my car off to me as my schedule did not allow time to pick it up. My car looks brand new! Would highly recommend for any repairs or body work needing to be done.Service: Painting
-
July 2023 by Shelby Smith
I had a couple of parts I needed replaced and they got it all fixed up! It was fast and easy and all the staff was very very nice. The customer service there is 10/10!! Would highly recommend. Will go back if I ever need anything else fixed again.Service: Body & Trim
-
July 2023 by M. Perry
Honest pricing with excellent work and customer service. Stopped by to see what they’d charge and how long it would take, after being told about a week to 4 weeks at other well known National Chains. Lone Star said, by the end of the day. This was 12pm mind you. I also saved over $300 dollars and it was cheaper than my deductible on my insurance, so my insurance rate didn’t go up. Very pleased and highly recommend.Service: Body & Trim
-
July 2023 by Jim S
Took my hail damaged car to Lonestar based upon online reviews. Rey and his staff are friendly and helpful. Rey even shuttled me over to pick up my rental car. Workmanship was spot on and my car was finished well before the time estimate I was given. Would definitely recommend this body shop!Service: Body & Trim
-
July 2023 by Rachel Bass
Excellent service. Got me in the same day and fixed the problem under an hour. Excellent prices.
-
July 2023 by Chad Dickson
I will never take my car anywhere else! Fantastic, locally owned shop. Client service is amazing, went above and beyond with working through our insurance and with a pending upcoming vacation, they expedited our repair but didn't do it in a rushed fashion. They gave great care to our car and did a highly professional job. Strongly recommend taking your car here, you'll be in great hands! Thank you Lonestar Team!Services: Painting
-
July 2023 by Zachery Hagerty
Lonestar Precision Collision will be my go to repair shop in Mansfield. They are professional, courteous and knowledgeable. I visited the shop after getting a few quotes that just blew my mind for what I believed should’ve be quoted cheaper. Found Lonestar on google and signed the contract with them the same day. Their work is superb and most importantly they treat you like family not just another customer. The owner even brought me home after I was a about to order a Uber. Talk about 5 star service!!!
-
June 2023 by Lauren M.
Highly recommend! I needed a side mirror replacement and I received my quote, parts and service all within 10 days! Paid without insurance and the price was extremely reasonable. Communication and customer service is fantastic!
-
June 2023 by Abe Ama
Great work done and extremely quick. Car had multiple scratches and dents and the repairs were done with a fair price and completed within two days. Can't even tell it happened due to such great quality of work. Thanks Rey!
-
June 2023 by M Lucus
I was given prompt attention when getting my estimate and then excellent service with the repair. My bumper was replaced and looks great! Everyone was respectful and pleasant.Service: Body & Trim
-
June 2023 by Emiliano Barragan
Small business where they still care about the customer. They are super helpful and friendly. When in an accident you need people willing to help and meet the deadline.