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January 2024 by Mariano V
Absolute trash, they never answer their phones. Called 10 times to see if a phone was in stock and no answer.
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October 2023 by Cassandra
Tues 10.17.2023 Summary of recent events:
Sales Agent that I am concerned about is Jennifer
Metro Customer service told me to drive to the store so they could question with me the sales person who sold me my phone 30days ago.They wanted to know why did their sales person not disclose to me that when participating in their get a free IPhone with their services that it can not be unlocked for at least 180days.
The sales person told us that per her training she doesn’t have to disclose this to customers. When I and the Cust service rep from Metro professionally challenged her statement she became uncomfortable and erratic. Then shifted the blame on me saying that I was getting upset and she was not going to argue. What she didn’t realize is that the Metro Customer services agent was on the line the entire time hearing how I conducted myself and how she conducted her self. The sales person then told me to leave their store, then proceeded to ignore me and her own Metro customer support rep and refused to answer any of our questions all while in front of other customers. The Metro customer service agent asked her for the manager’s name and their contact she refused saying they don’t have a manager for the store. I believe she began recording me with her cell phone. The Metro Customer service asked for her name and she refused and confirmed that I was not yelling or being belittling nor difficult, confirmed that I was only in the store per their directions.
The Metro customer service agent was so apologetic and embarrassed how this sales rep treated both of us. She wrote up a complaint and escalated herself.
I am posting this as a consumer beware, hoping to get the attention of the manger or the store owner to please pull your store camera, please question this sales agent then reach out to me since you have access to my account and phone number.Thank you
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October 2023 by Cassandra J.
Tues 10.17.2023 @4:45pm Summary of recent events: 593 W.Debbie LnMansfield TX Sales Agent that I am concerned about is Jennifer Metro Customer service told me to drive to the store so they could question with me the sales person who sold me my phone 30days ago.They wanted to know why did their sales person not disclose to me that when participating in their get a free IPhone with their services that it can not be unlocked for at least 180days. The sales person told us that per her training she doesn't have to disclose this to customers. When I and the Cust service rep from Metro professionally challenged her statement she became uncomfortable and erratic. Then shifted the blame on me saying that I was getting upset and she was not going to argue. What she didn't realize is that the Metro Customer services agent was on the line the entire time hearing how I conducted myself and how she conducted her self. The sales person then told me to leave their store, then proceeded to ignore me and her own Metro customer support rep and refused to answer any of our questions all while in front of other customers. The Metro customer service agent asked her for the manager's name and their contact she refused saying they don't have a manager for the store. I believe she began recording me with her cell phone. The Metro Customer service asked for her name and she refused and confirmed that I was not yelling or being belittling nor difficult, confirmed that I was only in the store per their directions. The Metro customer service agent was so apologetic and embarrassed how this sales rep treated both of us. She wrote up a complaint and escalated herself. I am posting this as a consumer beware, hoping to get the attention of the manger or the store owner to please pull your store camera, please question this sales agent then reach out to me since you have access to my account and phone number.Thank you
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September 2023 by Anthony Anderson
The customer service at this location is amazing! Jennifer was extremely helpful and was able to provide me with everything I needed.
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August 2023 by Sherika Wilson-Collins
I visited this location on 7/30/23 to get my daughter an Iphone. The guy working (I misplaced the paper I wrote his name on) was very nice, personable, and helpful. I rate him 10/10 for customer service!!
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July 2023 by Christina Schaefer
Ashish was FABULOUS!!! Came to him with an issue on my phone today 7/26/23 and he took care it. Told him that the last customer service person said it couldn't be fixed but he was bound and determined to fix it for me and he did!! He was patient with my explanation and was eager to help. Great customer service!! Took me longer to write this than it took him to fix!!
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July 2023 by clinton riggins
Sam at this location helped me with my mother's phone, was understanding and even made sure that it was working BEFORE we left. He agreed that things could have been handled differently with whoever my mother dealt with when her phone was locked. Thank you Sam, you should be looked at for a Manger Position with the way you handle customers even the ones that are upset! Thank you!
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April 2023 by Victor Ramirez
The guy at the store was wonderful caring and professional,I ask for someone that speak Spanish(as I had a few questions and Spanish is my strong language) there was a lady sitting the guys turn around and said "she does" she didn't even turn to look, she whispered something and rolled her eyes and went to the back of the store and put some music!!! The guy said we can try I speak "poquito" (ended up speaking in English) and he answered all my questions gave me the best offers possible, she should be fired and that wage should be payed to the guys there instead of paying someone that obviously won't give a *** about customers never going back to that store ?
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April 2023 by Ariel Rangel
10/10 service better than verismid give ash a raise
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March 2023 by Vincent Romero
Switched from cricket to metro pcs or should I say metro peice of s*** got a phone will not connect to Android auto wanted to exchange for a phone that does they will not do it
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August 2022 by Tammie Farr
Very clean very efficient and helped me find another place for repairs
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July 2022 by Jay Hunt
Manager claims that I can't add insurance to my phone in the store and I have to call customer service. Over the phone they say I have to do it in the store after a visual inspection. Get it together!
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May 2022 by Selene Rivas
The white man that works in the mornings is really rude and unprofessional. Gave me an attitude. Bad customer service
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April 2022 by Alejandra Hernandez
Under new Management come visit us for great deal and service Apologies for past bad experiences.
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November 2021 by Gentry Becker
JT was the best! After a lot of craziness on the phone speaking with customer service for a very long time, JT helped me get everything taken care of and helped my son get the iphone he went to the store to get. He was extremely knowledgeable, funny and kind.
