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November 2023 by Tracy McQueen
I've been with this company for a few years now and I must say Clayton has been excellent!! The pool is in top-tier condition and if anything was off he communicated exactly what needed to be done. Thank you Clayton!
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November 2023 by Oklahoma Smokeshow
Devon is our guy and he did a fantastic job today after the storm a few days ago that dumped lots in our pool. It’s absolutely spotless, I can hardly wait to jump in!! Thanks a million Devon!!!!!
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September 2023 by Kevin D.
Chris the supervisor came out today to dial a few things in and i couldn't be more happy with his service! He was a nice guy about everything and fixed it with no complaints. Knowledgeable and a great guy to talk with while he explained some things to me. Thanks again!
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September 2023 by Jeanne White
Juan at Pinch a Penny took over maintenance on our pool at the end of June. The pool was green and full of algae. My mom was in a serious car accident and unable to work on it or even maintain it. After 6 weeks, the pool is brochure worthy! Juan is amazing and a pool genius! Highly recommend Pinch a penny (Tiffany is a miracle worker in the office) and Juan makes your pool heavenly!
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August 2023 by Crystal D.
Stop in today to pick of a few things for our pool!! Billy at the Mansfield location was very helpful!! Thanks Billy.
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August 2023 by Tessa Rumancik
They have done a great job with our pool! Chris was especially AWESOME cleaning our filter and teaching us a bit about our system. Thank you!
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August 2023 by Jeremy Trueax
If I could give them a 0 I most definitely would. We hired them at the end of 2022 and over the course of 8 months, we saw 10 different technicians (yes, my wife just checked the emails to confirm) and were never informed about what was going on with our pool. We finally started wising up and checked our levels ourselves, and found out that our salt cell had been producing 0 chlorine for the entire 8 month period they were “taking care of our pool.” When calling the office you are either placed on hold, or hung up on, and you will hear every excuse in the book. The owner even came out, did not knock when he arrived, spent 10 mins in the backyard and then left without saying a word (we were inside the whole time and only knew he was back there because our dogs started barking). Abhorrent service, abysmal staff that don’t know how to take care of a kiddy pool, and a waste of $1600 before we fired them. Don’t waste your time.
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July 2023 by Julie T.
Pinch a Penny took care of our pool weekly for 8 months. When we signed up we were told "the only thing you have to worry about is the water level" so that's all we worried about. What a joke that was! The guys coming out each week have no idea what they are doing, our chlorine production on our salt cell was set to 0% and they couldn't tell us why our pool didn't have chlorine. Later found out that our salt cell hasn't worked for a while because it's so old! This was never brought to our attention as an issue. The few times I called the office with questions (if I wasn't put on hold or hung up on) I was greeted with attitude and felt like I was an inconvenience for asking them to do their job. Stay away from Pinch a Penny. They are unreliable and should not be taking care of pools.
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July 2023 by Mina Dragomirova
I wish to thank Chris for a phenomenal job maintaining the pool and keeping it clear and blue!!I definitely recommend him. Great staff, and I like their honesty telling me what I need to care for the pool without excessive extras.
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June 2023 by Matthew McCall
Was loyal to this place for four years... Scheduled to have my pool converted to salt and acid washed... They cancelled four times 2 times they cancelled 3 days out because of rain in the forecast that never happened and 2 more times because they didn't have man power... They communicate poorly... Had to move my work schedule multiple times.. cancel travel plans.. and pay for child care so I could be home just so they can repeatedly cancel. I was told they would put me on the schedule for this week after they cancelled last week... Called to confirm we were still on for Saturday and they told me they had to cancel the job all together because they don't have enough people... This would have been great to know 3 months ago when I started trying to get this done... Guess I'll be going to Leslie's now that it's closer and hopefully have enough people there to work and run a pool store.
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June 2023 by Dana Smith
Jimmy came and did equipment work on my pool and he was fantastic. He worked for several hours to be done in one day and even got soaked from the rain. :( I appreciate his hard work on my pool. Also, in the store Tiffany is extremely helpful and kind and Pinch-A-Penny has the BEST POOL GURU- DAVE- The Pool Man. ??????????
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June 2023 by Cameron B.
If I give this place zero stars I would the customer service is god awful the owner of this store should be ashamed of himself,by the way if you plan to buy stuff from here check for mold in the products.
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June 2023 by John Doe B.
If I could rate a 0 I would. Staff is rude and irresponsible. Paid for services and had to call every week for a month to get anyone to do anything when my stuff was sitting in the store. They didn't even knock and tell me my equipment was leaking after they worked on it and they just left. Called them and they said they would come back.NEXT WEEK to fix their mistake. So now I have to spend more money because if what they did. Garbage business and garbage employees. DO NOT USE IF YOU VALUE YOUR TIME AND MONEY
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May 2023 by Mike J.
Got a advertisement from Pinch a Penny stating that chlorine and other items were on sale until June 5th. Went there on May 24 and a girl said the sale ended already. I told her I thought she was wrong, but she didn't think so. She dug through a drawer of a couple of minutes and found the card that said sale until June 5. She didn't apologize or anything. I can't help but wonder how may unknowingly customers didn't get the sale prices. ITS NOT UP TO THE CUSTOMER TO KEEP PINCH A PENNY EMPLOYEES KNOWLEDGEABLE OF THE STORES PROMOTIONS.
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May 2023 by Eliana Yassuda
Great experience this morning with Chris, who comes to our house weekly to maintain our pool clean. He definitely does a great job! I hope he will keep coming to our address, cause I'll know for sure our pool will be clean????
