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July 2023 by Deborah M.
This club is like others and very busy. Scan and go is the way to go. Unfortunately, my last visit had an act of poor customer service from an associate in clothing. I was looking at shorts and there were only a few sizes stocked. It seems like all they keep on the tables are size 4 and 6 in all the shorts. However, they did have a big box sitting there of the same shorts. We were scolded for wanting the correct size out of the box as it was unopened. A better option would've been, " I'm so sorry we didn't have what you were looking for, here allow me to get these for you!" Instead of "we don't do that." Sam's apparently is doing so well that they don't care if they sell their inventory or not.
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June 2023 by B M.
DISGUSTING ACT OF DISCRIMINATION FROM EMPLOYEE.Shout to the horrible excuse for a human at the front door who singled me out and refused to let me in because my membership ID was on my phone AND THEN proceeded to let several people with their membership IDs on their phones into the store. Guess that's what happens when you don't look like everyone else.
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April 2023 by Tamara Edwards
I have been a member of Sam's Club for at about 25 years. However, I think I may let it expire in June. We have 2 large rescue dogs and we have been purchasing Pedigree Adult Dry dog food there in the 52 lb bag. Suddenly we haven't been able to buy it at this location, or Waco, or anywhere within 100 miles. I've overlooked your store stopping carrying several items over the years, but this was the final straw. We couldn't even find a store manager to discuss why. You still carry the Pedigree Dentastyx (thankfully) and the can version, so why discontinue such a big seller? I am a dissatisfied customer. If you are discontinuing this, I will switch to Costco.
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September 2022 by King Karamjy Ekhash
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June 2022 by Holly T.
It's easy to get in and shop and check out. The line to get out can be a bit long at times and parking not always available close by Its a super busy location.
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May 2022 by Clara G.
I love this Sam's Club just wish they would sell Vitamin E cream again. It was the best to put on after a shower and I love their tire department
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April 2022 by Tiffany Cuevas
I love Sam’s BUT something needs to be done about the cell phone company sales people. One man followed us almost to the back of the store despite my husband repeatedly telling him we were not interested.
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April 2022 by Kameshia Elliott
By far the best service ever.
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February 2022 by Rogelio S.
I have memberships for both Costco and Sam's, and it is always a never ending game of comparing which one is better. One field where Sam's is killing Costco is on their app, that allows you to pay for gas, products at the store and products on line, saving you A LOT of time by avoiding the huge lines to pay. Well done Sam's...Well done.
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November 2021 by Barbie Slauson-Minsch
they have bulk buys on wholesale prices. friendly cashiers, and lots of free food samples.
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November 2021 by Dietra M.
Scan and go is AMAZING! It makes shopping experience convenient and rapid. The scan and go was the entire reason I got the membership.
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October 2021 by Rachel Bell
Just crappy customer service. Had to call 10+ times and select different departments in the automated system until I could get someone to answer. Then after explaining the situation, I was told the only way they could help me was for me to come in. 30 minute drive and a trip inside the store at 9 months pregnant because they can’t process returns through the app or over the phone. Unbelievable. Completely makes curbside pickup useless
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August 2021 by Jenn Rounds Cyr
Horrible service for trying to pick up your order. I waited 40 minutes and no one ever came to bring my order. I had to go up to the door and get it myself. I can tell you that no one cares much about working here. Geez. May have to switch to Costco
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July 2021 by Denise C.
The people here are great. Much better then other stires ive been in lately. Thank you guys for being do nice and helpful.
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April 2021 by John P.
You pay a membership fee for the privilege of shopping there, which I understand. The last few times I was inside the store, I've had a hard sell approach by outside vendors. I'm not there to spend 30 minutes with AT&T, Reliant, etc. When you say no thanks, they follow you around. Horrible.