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November 2023 by Chance
Strongly do not recommend this repair shop. Called and scheduled an appointment and showed up, they didn't have me on the schedule. Then I came to pick up my truck up after repairs, the gaps on the hood did not align with the body panels and were pinched in areas, bumper had parts that were not put on properly, etc.Had them reschedule so they could fix repairs, brought it in on a Mon., and after they called and rescheduled pick-up 2 times, they finally said it would be ready Friday and they would call, never heard anything, expected a call Saturday, never heard anything, then went in the following Monday to pick it up and found out it had been ready for pickup Friday and I never was notified. Put me out quite a bit of money in additional rental car fees NOT covered by insurance because of the lack of communication and initial quality check.After picking the truck up the second time, the hood gaps are alright, not great and still not even, and paint match is acceptable. If your insurance recommends this place, I'd go elsewhere.Services: Painting
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October 2023 by Jacob Ramirez
I wouldn't recommend this place if your insurance tries to send you here. Had tried to come in for an estimate for my challenger and right away when the manager looked at it and started making excuses on why he couldn't fix it. If your a professional collision company you can fix anything. Just cause I drive a Dodge Challenger they wouldn't even wanna touch it. That should tell you you a little something about their work in the shops. Gladly told them thanks for you time but your not confident enough to work on my vehicle, goodbye!
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August 2023 by Jake Dever
Terrrible in store customer service from the manager Darrell on down.It’s so strange because the corporate call center is fantastic to talk to but once you walk in the front door everything changes. Do yourself a favor and make an appointment else where if you do not want to get the run around.Services: Painting
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August 2023 by DeMesha Keeler
TERRIBLE PLACE! the service is ridiculous! a simple paint repair you can do in your driveway takes them A MONTH. There manager is not a man of his word, there is no communication anymore between the customer and business. They are dodging my call’s because they know they are wrong. If i could give zero stars I would.Services: Painting
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June 2023 by Dedrick Davison
AVOID MANSFIELD SERVICE KING!I was referred to SK by my insurance for an estimate to repair hail damaged auto.I spoke with SK and explained my insurance referred me and requested a quote. Initially they refused to give the estimate but agreed after I explained the my insurance referred me to them and they required a quote. After a brief hold the receptionist informed me that they would do the estimate after all and the manager himself agreed to do so.Fast forward to our scheduled 6/22 appointment at 4pm. Wife arrived on time as scheduled only to be informed BY THE MANAGER THAT HE WOULDN’T BE ABLE TO DO THE ESTIMATE AND REFERRED US ELSEWHERE AS HE SAID ~ this is where we send all everyone else.Sir why did you agree to the appointment in the first place. I hope this message is shared through Mansfield, TX.WASTE OF FREAKING TIME!Visited service king today for a scheduled appointment which I'd spoken with the desk attendant who spoke to the manager who agreed to do the estimate at the scheduled time.Manager refused to do the estimate and instead referred me elsewhere.
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June 2023 by Lee Ann Whittington
Disappointed with their customer service. You have to have an appointment even for an estimate and then you wait even a little longer. Estimate not available as quickly as promised. Estimate was 3 X’s the amount of what I was charged by another company who provided estimate and service within a 3 day process.
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June 2023 by Dakota M.
My car got into an accident on the 25th, they took it a week later to fix it. It has now been over a month and a week, they have delayed the fix 4 times. They are the slowest people ever, or they don't have enough people working. At one point, I called on a day they said it would be ready, and they told me the guy that was supposed to work on my car hadn't been there for 3 days so my car had been sitting there not getting touched. They are slow, annoying disrespectful and I will NEVER take my car to a Service King again.
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May 2023 by Caitlyn Montgomery
I recently used Service King - now Crash Champions and they exceeded my expectations. My car looks better now than it did before I dropped it off. Matt Remington went above and beyond to make sure I knew where my car was, every step of the way. He kept me updated throughout each process and assured me my car was in good hands, which it definitely was. The customer service here is impeccable. We will forever use Crash Champions for any vehicle repair needs. Highly recommend!!Services: Painting
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April 2023 by Tiana Booker
I have used this company several times over the years and several location! This location by far is the best! Chris especially was very kind and helpful! Great customer service!
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February 2023 by JR RUIZ
The repair on our travese looks good but don’t count on onstar to work properly and your windshield will make some sound noise. That Matt will tell you is normal.
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January 2023 by Tim N.
My truck was in an accident. Took it to Service King. My mistake. Got my truck back, there was a spot that was an area that was not properly buffed or polished. They also left rubbing compound on window rubber. First day after getting my truck, the front suspension came apart while driving, put me in a ditch. Called to have them for repair, manager was to call me back. Never heard anything. Insurance paid them almost $8000, and this is what that pays for? Not a good experience, would not recommend to anybody.
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December 2022 by Jason Germany
Had a great experience here. I was sent here by USAA and found the entire process very well oiled (so to speak) While the repair did take a long time, there is no way to make supply chains run faster than they can, the only reason I mention that it took longer than we thought was that the representative we had working with us kept us completely informed every single step of the way, so we always knew exactly what we were waiting for and what was happening. Great finished work as well, car looks better than when we brought it in!Services: Painting
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November 2022 by Stoney Hodges
The staff at Service King was very helpful, friendly and professional. They were punctual keeping me updated on the status of my vehicle and getting the work done hastily. Everything was done right the first time and they did a very good job of cleaning my car before returning it as well. I would definitely recommend them to friends if I had any lol and family. Thanks ladies and gents at Service King!!!
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October 2022 by kalyn moore
Brought my car in on a Thursday morning to get an estimate. I needed pretty much my whole front end replaced. They told me I would get an estimate via email by the end of the day. Mid friday comes and still no email, so I call them and they send it within an hour. Estimate is only for a bumper after I told them I needed bumper, grill, and fog lights. I call them back to redo estimate and they sent another one, and it’s still wrong (only shows to replace part of grill, but it’s completely broken and needs to be fully replaced). I called and had to leave a voicemail. 2 days later and I still haven’t gotten an updated estimate. It also shows that insurance is due to pay the balance after I told them insurance isn’t involved at all. If it’s this complicated just to get an estimate, what am I going to deal with when it comes to repairs?
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October 2022 by Mark Hermann
2nd visit in the last year and have been very satisfied both times... might not be the fastest repair shop but certainly thorough!
