-
February 2024 by Jennie M.
I've been banking here for 15 years & I'm very satisfied. Their app is very easy to use.
-
December 2023 by Micheal Shallop
+1 star for the Mansfield branch. Via phone, it really is terrible. The IVR is brutal to get through - people whisper their messages while the hold music blasts through your eardrums. Messages babble information constantly and you just stop listening due to fatigue. Hold times are absolutely excruciating - plan on wasting a significant part of your day. Basically, if you have to use the phone (as opposed to visiting the branch in person) you're going to have a horrible time getting anything accomplished.
-
October 2023 by Lou D.
They hold half of your deposit for 7 full days! I own my own business and check my business account (not TTCU) and the checks I deposit clear the next business day! It happens with weekly pay checks, expense checks, etc. I have called multiple times about this issue. The only response you get is it is for "MY" protection. This is a horrible policy that needs to be changed.
-
September 2023 by E.A. Maynes
They were very helpful and understanding to my situation.
-
October 2022 by Alycia H.
I went to get a document notarized and Sulayma helped me. She was friendly, timely and got me taken care of quickly. I was very impressed with her and the back itself.
-
June 2022 by M&M Autosales
I’ve been trying all day to get in touch with someone so I can pay my truck note and not only is navigating they’re horrible computer line on the phone annoying but it seems impossible to get ahold of anyone!
-
June 2022 by Ross Perry
Can’t even make my car payment because they changed my password then when I tried to pay it it locked my account
-
October 2021 by G. K.
Worst dealings on a car loan that I've ever had. I was put here through a Chev Dealership for 2018 truck loan. Since paying this note off, it's been impossible to receive a payoff document, release of lien, etc from this company. Just today, I'm told your account was closed and there is nothing to forward to you. You can and I have done better!
-
October 2020 by Ruben Moralez
Horrible service today... wouldn't deposit a check into my savings account without a letter explaining where I got the check
-
October 2019 by Fordman8011
This has got to be the worst bank I have ever used i will be closing my account btw if you ever need to file a charge back they will not stand behind your money I lost $544 because of this bank is worthless . And the customer service is absolutely horrible with the lies and bad policys Mario in card services could of cared less if I got my money back or not acted like he couldn't help me didnt know how to do his job .
-
September 2019 by Aaron Margoliner
3 months or so ago I had an overdraft, shortly after I sat with Melissa to take overdraft protection off of my account. I checked my account yesterday and I have 9 overdraft fees for purchases under 30 dollars. That should have never been possible after I took the protection away, and then of course they have no weekend hours at all to resolve.
-
September 2019 by Pak Tea
They aight
-
August 2018 by Aly Sergie
Terrible business practices - all of the Texas Trust Credit unions. Unethical, immorral. THEY DO NOT CARE ABOUT HUMAN BEINGS
-
September 2017 by JDOG 1974
Nice place. Fast service
-
November 2014 by Sammy Maldonado
My mother had questions No one answered phone and when they did it was transferred to another long wait. My mother does not use online services and prefers to talk to someone. Horribly neglected service
