Verizon offers a convenient and efficient customer experience at their Mansfield store. Customers can visit the store or book an online appointment for their mobile, 5G home internet, or business needs. The store provides various pickup and delivery options, including free 2-day shipping, express lockers, and same-day delivery where available. Customers have praised the store's knowledgeable and helpful staff. Jason assisted older customers with upgrading their phones, ensuring a seamless transition. Rosa's exceptional customer service and professionalism have left a lasting impression, setting a high standard for the Verizon team. Erika and Erica have also demonstrated their expertise, quickly resolving issues and guiding customers through the process. The Mansfield Verizon location is highly recommended, with customers highlighting the smooth and efficient service they received, particularly from Alex, who handled a complex situation with multiple account members in a timely and professional manner.
For starters I've been with Verizon for a long time now. And the local Verizon store in the new city I recently moved to, on point in terms of exceptional customer service as usual.
October 2025
We decided to finally upgrade our phones. We have been hesitant because we are older and feared the change. Jason was extremely knowledgeable and helped us upgrade to new phones and plan. No pain!
October 2025
Rosa is AMAZING. Her customer service, professionalism, attention, awareness… I’d read some bad reviews on others but she changed my mind about them. I’m hopeful the service is as quality as Rosa. Don’t let me down Verizon, she’s set a high standard.
