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February 2024 by Kristina H
I can say without any doubt that this location has the best staff! I have been to a lot of Zales locations in Texas so I can confidently say this as a fact.Today I needed my jewelry inspected and cleaned. The employee was so friendly and gave outstanding service! I really wish now that I had asked her name to give her a shoutout. Even the other employee working had a smile to offer, amazing.
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February 2024 by Courtney C
Kay was amazing!! I lost my paperwork after a fire years ago and was previously told they couldn’t find my wedding set purchase in their system. Kay took her time and went above and beyond to look up my diamond bonds. Very happy!! Because she went above and beyond I decided to buy another ring. ❤️ thank you Kay! ?
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December 2023 by Sarafina18
My boyfriend, my most favorite human in the world, has spoiled me with a ring and a necklace from Zales. The people who work here are very kind and generous. They help you find exactly what you want, in my case something that will last for infinite wear.
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December 2023 by Michelle McCall
The employees are helpful and listen to what it is you need or want! They are not pushy salespeople! Great selection of items in the store at a terrific price!
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October 2023 by Natali Herrera
Love going to Zales the diamond store for my rings, I currently own two from here and my fiancée owns one pictured here as you can see the quality is amazing the selection in this store is wonderful and the customer service is extremely friendly and helpful and make a fun experience make sure you ask for Pam Bell if you want the perfect shopping experience.
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October 2023 by Lauren Windsor
I got my wedding ring here 7 years ago. I go in twice a year for my warranty inspection and they are always so friendly and clean my ring beautifully. Pam is the best!
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October 2023 by Rhi Jones
They are so attentive at this location. I’ve had to have my ring resized a couple times and they are so patient and helpful. I never feel like I’m being rushed. Service is usually faster than their estimated time as well.
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October 2023 by Vickie Garner
Went to get my grandson a birthday gift the person that helped me name was Pam she was very patient find me great deals and gave me great rewards off I would definitely be back thank you Pam for all your kindness I look forward to doing business with you again
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September 2023 by Sandra Carrasco
Pam is amazing. Shas helped me in the past and again today. Her service was outstanding!!! Will continue to be a loyal customer to Pam.
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August 2023 by B. Watson
Ms. Pam is absolutely AMAZING! She is very friendly and knowledgeable. Her personality is unmatched and she cares about her clients. She is my favorite person and anyone she serves will experience top notch service, 100% Guaranteed!
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August 2023 by Adwoa Owusu-Ansah
I had an amazing experience with Pam at Zales shopping for a wedding band. With this being my first time jewelry shopping, Pam was so knowledgeable and patient with me. I felt comfortable asking questions and making my decision in finding the perfect ring for my honey. Pam was friendly and personable. Thank you Pam for the exceptional shopping experience!
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August 2023 by Sandra Hernandez
Pam is amazing. Shas helped me in the past and again today. Her service was outstanding!!! Will continue to be a loyal customer to Pam.
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July 2023 by Nicci Jackson
The people were nice, and my fiance felt like he got a great deal for the beautiful rings he purchased. They were sized and returned in one week, which was faster than the expected 2-week turnaround.
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June 2023 by Laurene Kusick
My bridal set was purchased at a different Zales store, and after having it resized we experienced multiple complications. Out of frustration we visited the Mansfield Zales, and I could not be more impressed with their knowledge, professionalism, tact, and customer service. I had to replace a ring that understandably held a lot of sentimental value, and never would I have thought I would love a new replacement ring more than my original. As a customer, I feel as though they truly care and are worthy of my, or anyone else's, trust and money. If you're looking to be provided excellent customer service by true professionals with expertise, then save yourself a lot of time and frustration by making the Mansfield Zales your first stop. I can't thank them enough!
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May 2023 by Mrs Conwell
Pam has been our go to for all jewelry since my husband purchased my engagement ring 6 years ago. We still feel special and like family when walk in the door! The service is great and. Employees are the best.