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June 2025 by J D
They set raid bug bombs off in the rooms, pat the furniture and give it a whiff. The staff is nice. The floors are dirty dirty, do not walk on them with white socks. The breakfast was terrible, egg shells in the eggs, the waffle mix tasted like an old sock. Dear god please don’t let me get sick from this stay.
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June 2025 by Richard Warwas
Hotel had a foul raw sewage smell in the hallway and guest rooms. The lobby area had a damp stale smell.
Breakfast choices and food quality were horrific.
Definitely would never stay again and don't recommend it for anyone.
The only positive was the staff, friendly, courteous and attentive.
This Hotel needs a complete thorough sanitation deep cleaning.
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May 2025 by Cc Beeman
Great service and was easy to get ahold of
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April 2025 by Joshua Varney
People were very nice to me and my load ass grand children we were in the pool way late and nobody complained we had our guns on the dresser when the cleaning lady came she asked me to move them for a moment cleaned and never was it a problem was wonderful overall
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March 2025 by Sally Kyale
Stayed one night and checked out. Received a call from the police asking if I left a firearm in the safe. I would NOT have slept there if I knew there was a firearm in the room. DO NOT RECOMMEND!
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February 2025 by Mike Wilburn
Me and my wife drove all day on our vacation to get to this destination. Come to find out place smelt like mold. bad on the first floor they had wet floor signs out so we just ignored it and checked in by the time we got to second floor on the elevator it smelt so bad we just could not stay front desk was fine to cancel our stay
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July 2024 by Hfamily Hernandez
Elevator broke during our stay. Rooms were musty smelling. We stayed after all the linemen left from hurricane Beryl. You can tell wet smoky people had been in. We even asked to switched rooms. Same smell in second room. But the staff was as nice and helpful as can be. I think they need to concentrate cleaning after all those hardworkers stayed here for 2 weeks straight.
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July 2024 by T Cage
I am absolutely appalled at the quality of this best western location located in Manvel Tx on hwy 6. The entire building is moist and has a dewy feel. The paint job inside is terrible, the smell that is echoing throughout this building is beyond words. It bleeds into the bedrooms. It is trapped in the curtains, linens, and walls. The kitchen is slippery due to the moisture in the air. The furniture is extremely dated, old and worn and carries the stitch of wild beast. The ceiling fans shake with out being on. There are holes everywhere that they didn’t try to fill or hide. Not sure if the patrol at the front desk (receptionist/manager) is having an off day, but I can assure you she should not represent the best western, she has a very nasty attitude and rude, she speaks to the adult guest as if she is scolding a child. That is highly unacceptable and should not be a standard of treatment at the best western. I am terribly disappointed at the shape and treatment at this location. I shall not return and I recommend however is interested find a different place. Best western management: please do not send the standard I’m sorry message with no results. This place is nasty and so is the management there. Please fix this!
Rooms: Terrible rooms, moist, smelled awful.
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July 2024 by Tiffany Bowen
The halls smell like piss, the handles on the drawers were broken hole in the ceilings next to fan the room was moist like the windows were open. And not let me get on the lady at the front desk rude told my kids they were too loud in the pool which they were not and they way she was acting as if this is a 5 star with nothing to complain about hotel !!! Never again
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July 2024 by Ann Lembke
We choose this hotel when visiting family here, over the others on the same street because of the indoor pool, but every time we come there’s some issue with it.
Closed for renovation starting in Sunday.
Poorly maintained.
This time there’s no lights and although the hot tub is warm, there’s no power for the jets.
Time to start choosing a different place.
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June 2024 by DECEE CARR
MY EXPERIENCE HERE HAS ALWAYS BEEN GREAT THIS IS THE BEST HOTEL IN THE REGION OF HWY 6 HOSPITALITY AND KINDNESS A INN THAT CARES PERSONALLY ID LIKE TO THANK ANN THE DESK GREETER SHE WENT ABOVE AND BEYOND YO BE SURE MY ROOM WAS RESERVED AND MRS.MARIA HELPED CLEAN MY ROOM WITH DILIGENCE AFTER A BIG SURPRISE CELEBRATION FOR MY WIFES BOOK AND DATE NIGHT WE HAD THE BEST TIME WE HAVE HAD IN YEARS I LOVED MY STAY OH AMD THE BREAKFAST IS ACTUALLY REALLY GOOD COFEE ? ?????????
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June 2024 by Michelle Hampton
This is supposed to be a nonsmoking hotel, but our room smelled like a smoke filled bar.
We were so tired and we had to move to a different room to escape the smoke smell.
I really hope they find the person who was smoking because the hotel will charge $250.00 dollars per night of the offense.
Rooms: The room was clean and spacious.
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May 2024 by Lee Lee
Some stuff was broken or not working right. But my experience was great. Everyone was super friendly and helpful. Now to play some HeartofIron!
Nearby activities: They let us know the stuff that was around that is good for littles :)
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May 2024 by Debbie Riley
Elevator was not working, had to tote belongings up 3 flights of stairs and still not working when we left plus our keys stopped working when we had to check out so had to walk down to the desk to get the key to work and then BACK up the stairs to start packing the car. We were blessed to run in to an employee of the hotel who helped us with our bags so we could check out early because we had an unexpected emergency come up. Not the best experience with this chain of hotels. I have bad knees and a bad hip so walking up and down those stairs was not pleasant. Had to take pain relievers and muscle relaxers to ease the pain. Will continue to use this chain of hotels but will be asking if their elevators work before we take a room on the third floor. Plus there was a trash truck with a back up beeper that came around at 3:30 in the morning to empty the dumpsters that woke us up and a guest that played the tv all night long that we heard OVER the highway traffic. Not cool.
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April 2024 by ShaQuaila Burrell
My family and I recently stayed here for a 1 night stay. The major pro was location to family we were visiting. The rooms were clean. The elevator was broken—- so that presented a challenge, considering we were on 3rd floor (w/4 kids under 8 yrs old). However, we did notice an Elevator tech working on them when we were checking out. The breakfast was okay—- my kids loved the Texas shaped waffles… the biscuits & eggs were hard. If in the area, we’d stay here again.
