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December 2023 by Kimberly Williams
The pharmacists the night of Dec 22nd, especially the PIC, did seem to understand that insulin syringes are an OVER THE COUNTER product. I should not have to patronize CVS and have an insulin prescription on file AT ANY CVS to buy syringes. I explained this to a pharmacist at this same store that was rude about a year ago, but since haven’t had any problems. I use an independent pharmacy & I ran out of syringes. It’s Christmas weekend! I was literally denied service. Denied the device I needed to inject my insulin! You should not treat your customers as if they are purchasing syringes for illicit drugs. As a pharmacist for 22 years. I am insulted and will never recommended this pharmacy to anyone as a registered pharmacist for a variety of reasons, but mainly bc of their absolutely poor customer service, lack of knowledge of several staff. They embarrassed me in front of other customers. I asked for the district manager’s number and the PIC said well you can just talk to me. NO! I need the district manager. He refused to give me a number. Now I’m going to call headquarters. Absolutely ridiculous. So now I can’t give myself my shot.
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December 2023 by Kizzy Lewis
Cashier told me that the only way I can opt out of them selling my number because that’s what they do, I have to call some number. She didn’t feel the need to write the number down. So when I figured I’ll just do her job for her and opt out using the keypad now all of a sudden her hands are too clean to give me my receipt as if I don’t know what that behavior means smh.
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December 2023 by Lisa Pfeifer
Store was clean and well organized. Checking out was a failure. The lady before me had problems checking out at the self checkout. She finally succeeded. I tried to check out and the scanner would not scan the barcodes on 1/2 of my products. I finally managed to get to the end and the machine said complete, but would not produce a receipt. The only employee visible in the store said he would help me, but when a male customer came in an loudly asked for assistance with a return, the employee turned his back on me and helped the new customer with his return. I took the products back and tried again at self checkout. Machine would not scan. I left the products on the scanner and left the store. Went to the older CVS on Pearland Parkway and Broadway and made my purchases. Please staff your stores with employees who can checkpeople out.
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October 2023 by Nicole Castellano
I will no longer be using this pharmacy after my experience last week. My young child had an antibiotic called in on Wednesday I was told it was out of stock but would be ready by 1pm the following day. I called at 1pm Thursday and they told me it was still processing but would be ready by 3:30pm. I called at 4:30 waited on hold for over 15 minutes no one answered. When I arrived at the drive thru at 5pm the lady was extremely rude. My husband who is disabled and hard of hearing ask the lady to please speak up because he could not hear her. At this point she became very irritated raised her voice and said it’s not ready there was an issue with insurance. When he asked what the issue was she refused to tell him and said it’s going to be 25 minutes. He tried to explain we had a sick child who needed her medicine and she cut him off and said it’s going to be 25 minutes. I then went inside to find out what was wrong and was told they didn’t click the right button so it didn’t go through. After waiting 10 minutes I was given the medication. She didn’t offer any flavoring or anything so I assumed it was already flavored. We get home and it wasn’t flavored at all! Thankfully I have a child who will take her medicine regardless if it tastes awful. Please do yourself a favor and avoid this location at all costs. H‑E‑B pharmacy has not only better prices but friendlier staff. The lady obviously didn’t know what she is doing and needs to get retrained before she hurts someone.
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August 2023 by Jeffrey Rainge Jr
I went in at night to get my passport photo taken. Chad was incredible in not only helping me accomplish that, but also getting me signed up for the extra care program and making me aware of the many benefits it offers. We even brainstormed ways to use my $10 reward. He was truly awesome.
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August 2023 by k lewis
Everytime I come here I’m followed around by the white male manager. I am sending my medication to a different pharmacy and won’t shop here again. Letting my neighbors know not to as well. Better service and staff at the other location nearby anyway. The pharmacy team is wonderful but I can’t give business to a place treating me like a criminal.
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August 2023 by First Last
Manager follows you around, pretending he’s talking to someone. I was buying makeup once he followed me around. I spent over $200. Next time I came buying lotions and perfume, he followed me around, if I wasn’t in his eye sight he would frantically walk through isles looking for me then once he walked and idle and spotted me, he would walk to next isle pretending to be talking to someone in ear piece, while he watched me. Never talking or addressing me for help. He would just watch me, then he’d go stand by the door as I’m checking out as if I’m a criminal. I once watched him stare at two young kids(who didn’t look like him) but once their mother came in who looked like him, he stopped watching them. There’s two other CVSs nearby as well as Walgreens and grocery store pharmacies to choose from with better service
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August 2023 by Spunky TV
This cvs is always super clean and easy to shop at. The worker named Tre M was amazing, very patient and so easy to talk to. He really made my shopping experience the best.
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July 2023 by Karen Pearson
Mary is wonderful in the pharmacy department. Great follow through and follow up. I would give her more than 5 stars for customer service if I could!!
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July 2023 by Edelmira Flores
Nothing to improve at this CVS on County Road 94; most of the employees are super professional and very polite starting with the Manager Chad, Krissie and Jackie are also very nice and helpful.Jackie was who assisted me in this occasion and like always she does a phenomenal job!
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May 2023 by Jessica Karasek
Went to this CVS to pick up a prescription for my daughter. The lady behind the counter was unhelpful and lacked understanding. They were out of stock and tried to get me to go to a pharmacy which was 40 minutes away for the medication. Had to call my doctor for a reasonable solution. Very disappointed.
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March 2023 by Ron H
This CVS location has a very amiable staff that recognize their clientele with a friendly smile. The store manager is extremely hospitable and personable. Every time I see the manager he is always assisting his patrons. Well trained staff, you will not be disappointed visiting this store.
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March 2023 by Rosie Castro
I love to shop at this location because everyone is so friendly. Excellent customer service !
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March 2023 by Margaret Isaac
The staff was so helpful while I was shopping.
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January 2023 by CARLOS FERNANDEZ
Beware the vaccine administrator Lin. She is extremely rude and will blurt out your healthcare information to all people within yelling distance. Hands on hips and all. Lots of attitude. We did not even initiate conversation with her. We were standing between the pick-up and consultation lines. She approached us. "Do you need something?" She asked. When we stated our business. She made my wife, and I feel very uncomfortable.
