Big Star Ford Parts is a reliable and customer-focused automotive dealership that has consistently provided positive experiences for its customers. The staff is described as friendly, helpful, and accommodating, going above and beyond to ensure customer satisfaction. The dealership's service department has been praised for its efficiency and communication, with the service manager promptly addressing any issues that arise. The accessory department has also been commended for helping customers utilize their reward points to obtain free accessories for their new vehicles. Customers have been particularly impressed with the sales team, who have demonstrated exceptional professionalism and flexibility in meeting their needs. One customer recounts a seamless and smooth buying experience, with the salesman, Brandon, going the extra mile to secure the desired vehicle and payment terms. Overall, Big Star Ford Parts has earned a reputation for providing an exceptional customer experience, from the initial sales process to ongoing service and support. Customers have consistently praised the dealership's commitment to delivering quality products and exceptional customer service.
I had an appointment to drop off my car Monday afternoon called Wednesday afternoon, and they still had not looked at my car. This was for service recalls Edit: Mark, the service manager took care of the situation
December 2022
By far THE BEST experience I have ever had at a car dealership with Ali, Juan, & Steven made the made the whole process seamless. THANK YOU BIG STAR TEAM!!!
January 2022
I was able to get a vehicle, that I needed, with excellent service and results!#Expert
