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November 2023 by Ed Denman
The customer service of 281Internet is outstanding! In the past when we have had a problem, either Turner, Darren or Adison have responded very quickly but the attention we received last night prompted me to want to write this review. Yesterday our electric company needed to change our some electrical wires to our house so the power was off for a couple of hours. I got home around 4:30 and was unable to connect to the Internet. After trying everything I knew to do I texted 281. Since it was late in the day I thought I might not hear back until this morning. Shortly thereafter Tim from 281 texted me. For the next 2 hours he patiently worked with me in trying different options until I was able to reconnect about 7:30. They really do take care of their customers. Ed Denman
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July 2023 by Karen Chandler
I live in a rural area that has spotty at best internet reception. My house is surrounded by large trees which compounds the situation. I tried every internet service provider available in my area. They were expensive, reception was non existent and service was a joke. I found 281's website and contacted them. They are a local company that value their clients and have provided me with an affordable internet option. My reception is awesome and I can actually stream movies. My daughter visits often and can work from my home which is a blessing. Their service is unbelievable. I can text Jim with any concerns and he will actually text me back with an update on any problems on his end and instructions on how to check problems on my end. His service technicians are prompt, knowledgeable and exceptionally respectful. I cannot say enough good things about this local company.
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July 2023 by Google user
I live in a rural area that has spotty at best internet reception. My house is surrounded by large trees which compounds the situation. I tried every internet service provider available in my area. They were expensive, reception was non existent and service was a joke. I found 281's website and contacted them. They are a local company that value their clients and have provided me with an affordable internet option. My reception is awesome and I can actually stream movies. My daughter visits often and can work from my home which is a blessing. Their service is unbelievable. I can text Jim with any concerns and he will actually text me back with an update on any problems on his end and instructions on how to check problems on my end. His service technicians are prompt, knowledgeable and exceptionally respectful. I cannot say enough good things about this local company.
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June 2023 by Cindy Cornelius
I just moved to Horseshoe Bay. I wasnt sure who to call for internet service in this area. I've heard that service is sketchy in HSB. I texted 281 Communications and was able to set up an appointment for approximately 5 days later. The day of my appointment, Darrell texted me 30 minutes prior to inform me he is on his way. I am very happy with my service from start to finish. I highly recommend this internet company
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March 2023 by Andrea
EDIT FOR RESPONSE: Do not use this internet provider unless you want to get ripped off.Yes, I do know 281. I know y'all rip people off. You overcharge and you do not hit the speeds you advertise.The fact that you are defending 7mbs because it is "faster than dial up" tells everyone that you are outdated and out of touch with the needs of the community.So if you want to try to act like I don't know what I'm talking about in order to deflect your bad business practices and call it slander, then go ahead. But as a member of the community, I have the right to warn my fellow neighbors against people like you. Companies who charge hundreds for speeds they CAN NOT and DO NOT hit is wrong.
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February 2023 by meltalk trekkie
If I could give no stars I would. This company destroyed my roof. I told them where to mount the pole or whatever and they didn't listen. Came home and the pole was on my roof. Was not installed right. Shame on you for taking advantage of people that don't know better.
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November 2022 by Rae Hirning
Thank you so much for your quick attention to my outage, Tim! Juice, who serviced my outage was truly a delight and so refreshing for someone his age especially . He was efficient, quick, knowledgable and so friendly and enjoyable to have in my home!! And I learned that he is your son!! what a great testament to you and an asset to your company!! Thanks, again!!
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October 2022 by Stefanie Park
I truly appreciate the wonderful customer service that 281 Communications provides! They always answer questions and provide helpful solutions! Fantastic company!!
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October 2022 by Stefanie P
They are amazing with customer service!! Always willing to help and answer questions! Great company!!
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October 2022 by Stefanie P
They are amazing with customer service!! Always willing to help and answer questions! Great company!!
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August 2022 by M
If you have absolutely any other option than this service, go with it!Does not deliver what you pay for and refuses to send tech out for obvious service issues.Lies, damaged roof, “fixed” holes in roof with flex tape. Nothing but problems.The only good thing is that he will only communicate via text so luckily I have every communication we’ve ever had with all his excuses for poor service.His solution is to have me upgraded to his business class with a $1200 install fee and minimum of $281/month when I can’t even rely on the service I have now at $160/a month.Do not recommend.
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August 2022 by sharon Watts
This company provides great continual service. We have no problems at all with it, because if anything comes up it is promptly addressed and corrected asap. I highly recommend it!
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July 2022 by Linda Langford
These guys are the best!! I had an issue, simply sent a txt and within a couple of minutes they replied with status and fixed it so fast. When we moved in we had a competitor out first, they gave me a contract and literally .3 mps! I asked around and all the neighbors agreed it was 281 Communications or nothing! These guys set me up quickly, professionally and have been awesome since. Great price, hands down best speed and best customer service! Thanks 281
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July 2022 by Skip McDonald
This internet service is well run and responsive. Wireless Internet from any provider has problems from time to time. The difference is that the 281 staff cares, and is very responsive when a problem happens and they get me up and running again quickly.I recommend this company highly.Great service!
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July 2022 by Laura Craig
This company is outstanding! When you have any kind of issues... they immediately work on correcting the problem...no holding on phone line for customer service for hours to finally get someone that can't speak your language. I highly recommend Tim and his sons, Turner and Juice. Wonderful business men to work for you. Thank you so much 281 Communications. Laura, Burnet,Tx
